Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Casual Listener
- 40704 Views
- 20 replies
- 1 likes
- 40704 Views
- 20 replies
- 1 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 5191 Views
- 23 replies
- 2 likes
- 5191 Views
- 23 replies
- 2 likes
Problemas plan premium
Hola... pagué mi suscripción ayer y no tuve problema al utilizar la aplicación, pero hoy, en dos ocasiones me ha aparecido que mi pago no ha pasado, accedo al botón para actualizar el pago y me aparece el plan familiar, pero contraté el plan individu...
- Hola... pagué mi suscripción ayer y no tuve problema al utilizar la aplicación, pero hoy, en dos ocasiones me ha aparecido que mi pago no ha pasado, accedo al botón para actualizar el pago y me apare...
-
-
- Roadie
- 151 Views
- 1 replies
- 1 likes
- 151 Views
- 1 replies
- 1 likes
Mi código de una tarjeta está incompleto
Hola, buenas noches mi tarjeta que compre el código está incompleto al momento de levantar el plástico para descubrir el código, borro dígitos.
- Hola, buenas noches mi tarjeta que compre el código está incompleto al momento de levantar el plástico para descubrir el código, borro dígitos.
-
-
- Roadie
- 187 Views
- 1 replies
- 0 likes
- 187 Views
- 1 replies
- 0 likes
Solved!! Ordered premium subscription to wrong account
I bought a subscription for premiuim but i order it for the wrong account. Can i switch it over to the correct account? Ive tried email but it only told me to look at other poeples problems and questiosn for support... Neeed to speak with a person to...
- I bought a subscription for premiuim but i order it for the wrong account. Can i switch it over to the correct account? Ive tried email but it only told me to look at other poeples problems and quest...
-
-
- Not applicable
- 522 Views
- 1 replies
- 0 likes
- 522 Views
- 1 replies
- 0 likes
Solved!! I want to cancel spotify premium
I used to pay for my son's premium account but I never knew his username or password. Is it possible for me to cancel my number??
- I used to pay for my son's premium account but I never knew his username or password. Is it possible for me to cancel my number??
-
-
- Not applicable
- 248 Views
- 1 replies
- 0 likes
- 248 Views
- 1 replies
- 0 likes
premium student
i was accepted to student permium however my acount still says thati am paying 9.99
- i was accepted to student permium however my acount still says thati am paying 9.99
-
- 102 Views
- 0 replies
- 0 likes
- 102 Views
- 0 replies
- 0 likes
Spotify payment want refunded
I had gotten paid on the card that I changed it to and you all took out the payment as soon as I had money in it. I didn't have the money to pay for it. That's why I haven't paid for it yet. I just started a new job and you took money out that I didn...
- I had gotten paid on the card that I changed it to and you all took out the payment as soon as I had money in it. I didn't have the money to pay for it. That's why I haven't paid for it yet. I just s...
-
-
- Roadie
- 134 Views
- 1 replies
- 0 likes
- 134 Views
- 1 replies
- 0 likes
Account charges
I had a Spotify account and I cancelled it and I've been charged for 3 months
- I had a Spotify account and I cancelled it and I've been charged for 3 months
-
-
- Community Legend
- 147 Views
- 1 replies
- 0 likes
- 147 Views
- 1 replies
- 0 likes
double charged
I tried to get the student discount, but because I don't start school until January I was not able to get it. However, they charged me 4.99$ for the student discount (which they said they wouldn't charge me until I uploaded the documents, which I did...
- I tried to get the student discount, but because I don't start school until January I was not able to get it. However, they charged me 4.99$ for the student discount (which they said they wouldn't ch...
-
-
- Not applicable
- 200 Views
- 3 replies
- 0 likes
- 200 Views
- 3 replies
- 0 likes
Help please ! Gift card
Hey guys, I have been trying to buy a 6-months- gift card for 2 hour sand more and it alwasy says that it seems to be a problem in your card provider and so on so I couldn't pay for that ! Is the a problem on the system or what ?! I tried all my card...
- Hey guys, I have been trying to buy a 6-months- gift card for 2 hour sand more and it alwasy says that it seems to be a problem in your card provider and so on so I couldn't pay for that !&nbs...
-
-
- Community Legend
- 152 Views
- 1 replies
- 0 likes
- 152 Views
- 1 replies
- 0 likes
Deleted facebook account now I can't login to spotify to cancel my subscription.
I recently deleted my facebook account permanently, but my spotify account was made through my facebook account. So now I can no longer log in to spotify to delete the payments. I can't even log in to spotify to listen to music. I'm paying for someth...
- I recently deleted my facebook account permanently, but my spotify account was made through my facebook account. So now I can no longer log in to spotify to delete the payments. I can't even log in t...
-
- 126 Views
- 0 replies
- 0 likes
- 126 Views
- 0 replies
- 0 likes
Card Troubles
Hi, I have been using this card to pay for Spotify student premium for at least a year now and when I try to activate the new hulu deal, it's not letting me, what it's saying is that my bank/ provider is having a bad day. My bank site is working fine...
- Hi, I have been using this card to pay for Spotify student premium for at least a year now and when I try to activate the new hulu deal, it's not letting me, what it's saying is that my bank/ provide...
-
-
- Not applicable
- 219 Views
- 3 replies
- 0 likes
- 219 Views
- 3 replies
- 0 likes
Removed from Family Plan
Spotify removed me from my father's family subscription and every time I try to accept an invite to get back in, they say it is not possible to confirm that we live together. I do live with him and I had this plan for a few years, never had this prob...
- Spotify removed me from my father's family subscription and every time I try to accept an invite to get back in, they say it is not possible to confirm that we live together. I do live with...
-
-
- Community Legend
- 224 Views
- 1 replies
- 0 likes
- 224 Views
- 1 replies
- 0 likes
Tarjetas regalo
Cuando programas que una tarjeta regalo llegue un día, sobre que hora debería llegar?
- Cuando programas que una tarjeta regalo llegue un día, sobre que hora debería llegar?
-
- 98 Views
- 0 replies
- 0 likes
- 98 Views
- 0 replies
- 0 likes
Why I can not anymore listen all music what I have in my playlist. I have premium Spotify.
I have Premium Spotify, but since yesterday the have been huge a problem. I can not anymore listen all music what I have in my playlist. Why? I'm very disappointed. I have been deceived, because I can no longer listen to the songs, which I could list...
- I have Premium Spotify, but since yesterday the have been huge a problem. I can not anymore listen all music what I have in my playlist. Why? I'm very disappointed. I have been deceive...
-
-
- Casual Listener
- 337 Views
- 4 replies
- 0 likes
- 337 Views
- 4 replies
- 0 likes
Solved!! I am a student but I can't get the discount?
I am a college student and I went from the $10 a month to get your 50% off for college students, however, it didn't get approved. I can prove I am a student so i don't understand why I am not eligable for the discount?
- I am a college student and I went from the $10 a month to get your 50% off for college students, however, it didn't get approved. I can prove I am a student so i don't understand why I am not eligabl...
-
-
- Not applicable
- 204 Views
- 1 replies
- 1 likes
- 204 Views
- 1 replies
- 1 likes
Premium will work on my computer but not my phone
I have activated a premium account on the computer, it works there but when i try to play music on the same account on my phone ads still come up and it says to upgrade to premium to skip the ads. When i look at my account information it says premium...
- I have activated a premium account on the computer, it works there but when i try to play music on the same account on my phone ads still come up and it says to upgrade to premium to skip the ads. Wh...
-
-
- Not applicable
- 216 Views
- 1 replies
- 0 likes
- 216 Views
- 1 replies
- 0 likes
Solved!! Renew student discount
I was checking my payments for my student discount subscription, and I noticed last week I was charged 9.99 rather than 4.99. I renewed my student subscription, so will the charge of $9.99 be dropped? I don't want to pay the 9.99 when I was expecting...
- I was checking my payments for my student discount subscription, and I noticed last week I was charged 9.99 rather than 4.99. I renewed my student subscription, so will the charge of $9.99 be dropped...
-
-
- Not applicable
- 233 Views
- 1 replies
- 0 likes
- 233 Views
- 1 replies
- 0 likes
Premium doesn't work
I just made a Premium account and i paid for that. But I can 't see it and i can 't skip numbers. What's wrong?
- I just made a Premium account and i paid for that. But I can 't see it and i can 't skip numbers. What's wrong?
-
-
- Not applicable
- 136 Views
- 1 replies
- 0 likes
- 136 Views
- 1 replies
- 0 likes
student premium
I go to colubia college chicago and this thing won't let me sign up, although i used my student email. the semester has already started and i need thi for one of my classes. please help
- I go to colubia college chicago and this thing won't let me sign up, although i used my student email. the semester has already started and i need thi for one of my classes. please help
-
-
- Spotify Star
- 173 Views
- 1 replies
- 0 likes
- 173 Views
- 1 replies
- 0 likes
Bought false Gift card
I accidentally bought a German spotify card and can not redeem it now in Austria
- I accidentally bought a German spotify card and can not redeem it now in Austria
-
-
- Spotify Star
- 124 Views
- 1 replies
- 0 likes
- 124 Views
- 1 replies
- 0 likes