Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 101780 Views
- 68 replies
- 8 likes
- 101780 Views
- 68 replies
- 8 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 12847 Views
- 24 replies
- 2 likes
- 12847 Views
- 24 replies
- 2 likes
Payment
I accidentally bought the full year package for spotify premium and it was a complete accident, can i remove the transaction? Please reply as soon as possible!!!
- I accidentally bought the full year package for spotify premium and it was a complete accident, can i remove the transaction? Please reply as soon as possible!!!
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- Community Legend
- 227 Views
- 3 replies
- 1 likes
- 227 Views
- 3 replies
- 1 likes
Charged for the free trial
I was charged for a premium subscrption even though I've canceled it during the free trial period. How can I ask for a refund? I'm paying for something I didn't purchase. Cheers
- I was charged for a premium subscrption even though I've canceled it during the free trial period. How can I ask for a refund? I'm paying for something I didn't purchase. Cheer...
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- Newbie
- 137 Views
- 1 replies
- 0 likes
- 137 Views
- 1 replies
- 0 likes
Need help with switching
Want to switch from premium to family... but I have already been charged the ten bucks... how do I switch and only get charged the difference?
- Want to switch from premium to family... but I have already been charged the ten bucks... how do I switch and only get charged the difference?
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- Community Legend
- 150 Views
- 1 replies
- 0 likes
- 150 Views
- 1 replies
- 0 likes
Don't Cancel Subscrition
I got my wallet stolen and funds taken out of my card that is connected to my Spotify account, and I don't have enough funds to pay for this month's premium because of this predicament. I got an email on Monday that my premium will be canceled in 5 d...
- I got my wallet stolen and funds taken out of my card that is connected to my Spotify account, and I don't have enough funds to pay for this month's premium because of this predicament. I got an emai...
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- Community Legend
- 146 Views
- 1 replies
- 0 likes
- 146 Views
- 1 replies
- 0 likes
Premium subscription cancellation
Cancelled my premium subscription and still charging me for premium. I want to stop this.
- Cancelled my premium subscription and still charging me for premium. I want to stop this.
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- Community Legend
- 139 Views
- 1 replies
- 0 likes
- 139 Views
- 1 replies
- 0 likes
Familymembership by accident
I accidentally bought the family version of spotify while I was trying to learn more info about it, I cancelled it right away but I'm worried that it will be charged from my credit card. I already have premium and I don't want to pay extra for this m...
- I accidentally bought the family version of spotify while I was trying to learn more info about it, I cancelled it right away but I'm worried that it will be charged from my credit card. I already ha...
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- Community Legend
- 149 Views
- 2 replies
- 0 likes
- 149 Views
- 2 replies
- 0 likes
Problemas con Plan Familiar Premium
Tuve un atraso con mi pago la semana pasada así que mi familia y yo automáticamente regresamos a Spotify Free, hoy al pagar (hace ya una o dos horas) me pidió autorizar el pago (con tarjeta) pero no se ha restablecido nuestro plan. Hay algún lapso de...
- Tuve un atraso con mi pago la semana pasada así que mi familia y yo automáticamente regresamos a Spotify Free, hoy al pagar (hace ya una o dos horas) me pidió autorizar el pago (con tarjeta) pero no ...
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- 92 Views
- 0 replies
- 0 likes
- 92 Views
- 0 replies
- 0 likes
My bank account is over drawn because Spotify failed at notifying me
I tried the 30 day trial and did not receive a message saying my account was going to be charged. Now my bank account is over drawn and I am being charged multiple fees. The bank will not cancel the fees untill Spotify reimburses me . Please help.
- I tried the 30 day trial and did not receive a message saying my account was going to be charged. Now my bank account is over drawn and I am being charged multiple fees. The bank will not cancel the ...
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- 103 Views
- 0 replies
- 0 likes
- 103 Views
- 0 replies
- 0 likes
Being charged $1 several times on account
I have been charged $1 several times on my bank account even though ive already paid my monthly subscription charge. Help!
- I have been charged $1 several times on my bank account even though ive already paid my monthly subscription charge. Help!
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- Spotify Star
- 2561 Views
- 2 replies
- 0 likes
- 2561 Views
- 2 replies
- 0 likes
Superuser Contribution student discount
Hi. I´m from Mexico and I signed up for the student discount, i entered my card info and I was charged 2 times, the e-mail said it was succesful but when i clicked "complete the purchase" it asked me to put my card info again and I still don't have S...
- Hi. I´m from Mexico and I signed up for the student discount, i entered my card info and I was charged 2 times, the e-mail said it was succesful but when i clicked "complete the purchase"...
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- Casual Listener
- 237 Views
- 2 replies
- 1 likes
- 237 Views
- 2 replies
- 1 likes
Superuser Contribution Eliminaron uno de los miembros de mi cuenta premium
Hola, hoy han eliminado a uno de los miembros de mi cuenta premium familiar, vivimos en la misma dirección tal como se exige, por favor necesito me solucionen este inconveniente, gracias
- Hola, hoy han eliminado a uno de los miembros de mi cuenta premium familiar, vivimos en la misma dirección tal como se exige, por favor necesito me solucionen este inconveniente, gracias
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- Roadie
- 184 Views
- 1 replies
- 0 likes
- 184 Views
- 1 replies
- 0 likes
Superuser Contribution BILLING
Why was i billed $127.00 dollars from spotify? I’m about to cancel my service because of this. This is absolutely absurd. i pay month to month and i was billed 127.00
- Why was i billed $127.00 dollars from spotify? I’m about to cancel my service because of this. This is absolutely absurd. i pay month to month and i was billed 127.00
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- Roadie
- 156 Views
- 1 replies
- 0 likes
- 156 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify premium 30 days
So i paid for Spotify premium 30 days but whenever i try to start my premium it just tells me to pay for a 12 months subscription. How do i start the 1 month premium i paid for?
- So i paid for Spotify premium 30 days but whenever i try to start my premium it just tells me to pay for a 12 months subscription. How do i start the 1 month premium i paid for?
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- Roadie
- 234 Views
- 1 replies
- 0 likes
- 234 Views
- 1 replies
- 0 likes
Payment
I've been charged twice by spotify each month for a while and it looks like they're two different accounts? I only use one account so maybe the other account is an old one but I don't know how to cancel the other account because I dont remember my us...
- I've been charged twice by spotify each month for a while and it looks like they're two different accounts? I only use one account so maybe the other account is an old one but I don't know how to can...
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- 103 Views
- 0 replies
- 0 likes
- 103 Views
- 0 replies
- 0 likes
Money being taken out and canceling premium
So I was checking on on the offers on premium offers and I saw the 4.99 for students and a was like that’s great (I’m a senior in High school) so I put my info down to buy it but when I put my college in it wouldn’t let me so I canceled everything an...
- So I was checking on on the offers on premium offers and I saw the 4.99 for students and a was like that’s great (I’m a senior in High school) so I put my info down to buy it but when I put my colleg...
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- Not applicable
- 6862 Views
- 4 replies
- 0 likes
- 6862 Views
- 4 replies
- 0 likes
60 Day Free Spotify Premium Trial for MS Groove Music Pass Customers
Hey Spotify! You offered us MS Groove Music Pass Customers a 60 Day Free Spotify Premium Trial to switch to Spotify. So, I signed up for Spotify, then transfered my MS Groove Music Pass data to Spotify. Where is the link to the 60 Day Free Premium up...
- Hey Spotify! You offered us MS Groove Music Pass Customers a 60 Day Free Spotify Premium Trial to switch to Spotify. So, I signed up for Spotify, then transfered my MS Groove Musi...
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- Newbie
- 7736 Views
- 7 replies
- 0 likes
- 7736 Views
- 7 replies
- 0 likes
payment
You guys charged me twice this month for service and it's still saying I need to pay. I didn't authorize either payment. I want my money back on both
- You guys charged me twice this month for service and it's still saying I need to pay. I didn't authorize either payment. I want my money back on both
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- Community Legend
- 545 Views
- 6 replies
- 0 likes
- 545 Views
- 6 replies
- 0 likes
Can I purchase a year subscription as a gift without having my own account?
Hi,I want to purchase a gift card or ecard but I don't want to use Spotify myself. I only want to purchase the gift and don't want my credit card information to remain on file with Spotify. I found an old link to purchase an ecard. I filled out the r...
- Hi, I want to purchase a gift card or ecard but I don't want to use Spotify myself. I only want to purchase the gift and don't want my credit card information to remain on file with Spotify. I found...
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- 186 Views
- 0 replies
- 0 likes
- 186 Views
- 0 replies
- 0 likes
Would like to sign up for Family Premium but do you still get the 30 day trial?
Hello,I am completely new, do not have an account yet. Never even tried this before. I would like to sign up for the family premium account, but would like to know if it has the 30 day trial like the regular unlimited does.Thank you,Jen
- Hello, I am completely new, do not have an account yet. Never even tried this before. I would like to sign up for the family premium account, but would like to know if it has the 30 day ...
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- 104 Views
- 0 replies
- 0 likes
- 104 Views
- 0 replies
- 0 likes
Superuser Contribution Joining family plan got this error 3 - Hoppsan, något hände. Försök igen.
Joining family plan got this error 3 - Hoppsan, något hände. Försök igen.
- Joining family plan got this error 3 - Hoppsan, något hände. Försök igen.
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- Roadie
- 431 Views
- 1 replies
- 0 likes
- 431 Views
- 1 replies
- 0 likes