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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
126060 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
52162 Views
87 replies
3 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
223831 Views
139 replies
12 likes
I would like to know if I get charged monthly or annually when I sign up for spotify premium.
I would like to know if I get charged monthly or annually when I sign up for spotify premium.
Spotify Star
777 Views
1 replies
0 likes
hola que tal tuve una situacion, al querer darme de alta con el premium universitario meti mis datos me hicieron el pago pero al momento de seleccionar el archivo para verificar que soy estudiante me dice que ocurrio un error y sigue siendo mi cuentr...
hola que tal tuve una situacion, al querer darme de alta con el premium universitario meti mis datos me hicieron el pago pero al momento de seleccionar el archivo para verificar que soy estudiante me...
Moderator
194 Views
1 replies
0 likes
I wanted the free trial for a party I'm having in two weeks because I dont want adds during it but I accidentally started it too early and it will expire before the party. How can I reverse it and get back the free trial for two weeks?
I wanted the free trial for a party I'm having in two weeks because I dont want adds during it but I accidentally started it too early and it will expire before the party. How can I reverse it and ge...
209 Views
0 replies
0 likes
Hi so I checked my credit card transactions and I noticed that I have been paying for a spotify account that is not mine. My account is charged for only $4.99 but I also have another spotify account that my credit card is being charged with for $9.99...
Hi so I checked my credit card transactions and I noticed that I have been paying for a spotify account that is not mine. My account is charged for only $4.99 but I also have another spotify account ...
Moderator
1974 Views
3 replies
0 likes
Hello,I originally signed up for Spotify Premium at the student NUS discount price. My NUS card has since run out and I started paying the full amount for premium some time ago. My card details have changed recently and Spotify was unable to bill me....
Hello, I originally signed up for Spotify Premium at the student NUS discount price. My NUS card has since run out and I started paying the full amount for premium some time ago. My card details hav...
Community Legend
208 Views
1 replies
0 likes
I have been trying to send a friend a token to add them to my family plan and on IOS it keeps asking me for my address, i enter my address click submit and it brings up the same page asking for my address again. so i tried it on a desktop pc clicked ...
I have been trying to send a friend a token to add them to my family plan and on IOS it keeps asking me for my address, i enter my address click submit and it brings up the same page asking for my ad...
Not applicable
218 Views
1 replies
0 likes
IT IS SO NOT FAIR THAT HIGH SCHOOL KIDS CANT GET PREMIUM FOR THE STUDENT DISCOUNT. WE HAVE TO PAY MORE MONEY THAN COLLEGE STUDENTS AND WE MAKE VERY LITTLE MONEY IF ANY.
IT IS SO NOT FAIR THAT HIGH SCHOOL KIDS CANT GET PREMIUM FOR THE STUDENT DISCOUNT. WE HAVE TO PAY MORE MONEY THAN COLLEGE STUDENTS AND WE MAKE VERY LITTLE MONEY IF ANY.
Newbie
302 Views
2 replies
1 likes
Cela fait 2ans que je m'abonne a prémium avec des carte prépayée et la je ne peut plus en rentrer... je n'est pas de crédit mais je voudrai rentré la carte que j'ai... visa me dit d'appeller le soutien technique spotify mais vous avez aucun numero sv...
Cela fait 2ans que je m'abonne a prémium avec des carte prépayée et la je ne peut plus en rentrer... je n'est pas de crédit mais je voudrai rentré la carte que j'ai... visa me dit d'appeller le souti...
189 Views
0 replies
0 likes
Less than a month ago, I activated Spotify Premium free trial and it is still visible on my app on my laptop. I wanted to stop the subscribtion but when I log in into my account on the official site, there is no appearance of my subscribtion and ther...
Less than a month ago, I activated Spotify Premium free trial and it is still visible on my app on my laptop. I wanted to stop the subscribtion but when I log in into my account on the official site,...
Roadie
314 Views
1 replies
0 likes
I bought a student premium but I had to give proof of which I do not have, and spotify take my money off, when i published information from the card.PS: Sorry for my English, peace.
I bought a student premium but I had to give proof of which I do not have, and spotify take my money off, when i published information from the card. PS: Sorry for my English, peace. 🙂
Moderator
224 Views
1 replies
0 likes
Ayer compré spotify premium con la promoción del oxxo. Pagué 49.50 más cargo de 9 pesos y aún no tengo el spotify premium! No sé por que sea ayuda
Ayer compré spotify premium con la promoción del oxxo. Pagué 49.50 más cargo de 9 pesos y aún no tengo el spotify premium! No sé por que sea ayuda
Moderator
266 Views
1 replies
0 likes
I got spotify premium a week ago, and I have not been able to add family members!!! When I go to My Account - Premium for Family, the screen is completely blank. There are no "send invitation" buttons available. I am really frustrated and this is so ...
I got spotify premium a week ago, and I have not been able to add family members!!! When I go to My Account - Premium for Family, the screen is completely blank. There are no "send invitation" button...
Moderator
331 Views
1 replies
0 likes
What does "Please enter a valid CAP number" mean when trying to sign up for Premium?
What does "Please enter a valid CAP number" mean when trying to sign up for Premium?
272 Views
0 replies
0 likes
My Spotify receipt says I've paid once a month, yet on my bank receipts it says I've been getting charged twice a month. Once on the eighth and once on the ninth. I only have one account. Help?
My Spotify receipt says I've paid once a month, yet on my bank receipts it says I've been getting charged twice a month. Once on the eighth and once on the ninth. I only have one account. Help?
Spotify Star
237 Views
1 replies
0 likes
I just changed my spotify premium subscription today to the student one and they have taken the money out of my bank account but its still saying my spotify premium is going to run out and todays payment is not coming up in my receipts, anybody know ...
I just changed my spotify premium subscription today to the student one and they have taken the money out of my bank account but its still saying my spotify premium is going to run out and todays pay...
Spotify Star
223 Views
1 replies
0 likes
I have a family account and when I click on account/manage/add family members (Go), all I get is a blank screen. Help!!
I have a family account and when I click on account/manage/add family members (Go), all I get is a blank screen. Help!!
Moderator
351 Views
1 replies
0 likes
on Saturday I subscribed to Premium I enter my credit card but I did not change to Premium I was still as free I had to enter another card and here if I changed the mode but I was debited from the two cards then as I would for the refund of the colle...
on Saturday I subscribed to Premium I enter my credit card but I did not change to Premium I was still as free I had to enter another card and here if I changed the mode but I was debited from the tw...
Moderator
239 Views
1 replies
0 likes
My credit card is about to expire but everytime I go on to try and update it won't let me. The screen to update comes up and then it just keeps thinking and won't load the actual screen where I enter my card number.
My credit card is about to expire but everytime I go on to try and update it won't let me. The screen to update comes up and then it just keeps thinking and won't load the actual screen where I enter...
Newbie
180 Views
2 replies
0 likes
My Spotify account registered country is Hong Kong,my Spotify premium account expired two days ago,I bought the gift card in Hong Kong,but now I am in Malaysia and I can't charge my gift card with those series number,what can I do
My Spotify account registered country is Hong Kong,my Spotify premium account expired two days ago,I bought the gift card in Hong Kong,but now I am in Malaysia and I can't charge my gift card with th...
Casual Listener
434 Views
3 replies
0 likes
How long until cancellation takes effect? I'm outside of the country temporarily and won't need it for a bit.
How long until cancellation takes effect? I'm outside of the country temporarily and won't need it for a bit.
Moderator
893 Views
1 replies
0 likes
