Problema con el pago

[fontecha_camila]

Hoy 15 de febrero del 2018 intentente  suscribir al plan premium universitario, pero no termine la solicitud y cuando revise mi cuenta del banco me descontento el dinero dos veces, necesito un reembolso de mi dinero

[Daisy]

Hey @fontecha_camila.

Welcome to the Community! Hope you don't mind our reply in English.

If there are any charges on your statement showing as ‘pending’ or 'processing', this means your bank has put a temporary authorization on the funds, but no money has actually been taken. Once your student I.D is verified, the charge will go through.

If we're unable to verify, the money will reappear on your statement. This can take up to 48 hours, depending on your bank.

Thanks! Have a nice day 🙂