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Problema de cuenta

Problema de cuenta

Tengo un problema con mi cuenta Premium, pague 3 meses y cerré sesión en mi aplicación de spotify y cuando entre de nuevo me decía que si quería comprar Premium, me fui a mi correo y tengo los pagos del 21 de mayo correctos y ahora no puedo escuchar música porque dicen que no soy Premium, me pueden ayudar por favor? 

 

Reply
1 Reply

Hey @_2lt-rxw7xs33.

 

I hope you don't mind me replying in English.

 

This could be happening if you have multiple Spotify accounts. Let's check for other accounts created with your information following these steps.

 

If you find the Premium account, you can close the Free one to avoid this from happening again in the future.

 

All the best.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

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