Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
194533 Views
123 replies
12 likes
- 194533 Views
- 123 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
22163 Views
28 replies
4 likes
- 22163 Views
- 28 replies
- 4 likes
Superuser Contribution premium problems
PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue why does spotify keep saying ‘payment failed’, my card is not invalid.
Plan Free/Premium Country Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue why does spotify keep saying ‘payment failed’,...
Roadie
218 Views
1 replies
0 likes
- 218 Views
- 1 replies
- 0 likes
Superuser Contribution Was able to subscribe in a 3 Month premium but was not able to enjoy its benefits.
I was in the middle of a one month premium plan, but another plan was offered which was a three month premium plan. I was able to subscribe in to the said premium and I was given a receipt through my email. The problem was, I was still subscribed in ...
I was in the middle of a one month premium plan, but another plan was offered which was a three month premium plan. I was able to subscribe in to the said premium and I was given a receipt through my...
Roadie
227 Views
1 replies
0 likes
- 227 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify premium three months subscription
PlanPremiumCountryEurope, Italy My Question or IssueYesterday I had trouble about the three months €0,99 Premium subscripription. I was not able to pay, now the offer is not avaiable. How can i contact a spotify operator?
Plan Premium Country Europe, Italy My Question or Issue Yesterday I had trouble about the three months €0,99 Premium subscripription. I was not able to pay, now the...
Roadie
298 Views
1 replies
0 likes
- 298 Views
- 1 replies
- 0 likes
Superuser Contribution 3 month premium
Plan Premium Country Poland Device PC Operating System Windows 10 My Question or Issue Today i bought the 3 month premium plan for 0.99$, money was taken from my bank account but the premium never appeared, during the transaction there was an error s...
Plan Premium Country Poland Device PC Operating System Windows 10 My Question or Issue Today i bought the 3 month premium plan for 0.99$, money was taken from m...
Roadie
256 Views
1 replies
0 likes
- 256 Views
- 1 replies
- 0 likes
premium help!
I saw th promo for .99 for 3 months and i went to purchase it but it went back to 9.99... how can i fix that? and on that note i am also interested in paying through itunes, how do i do that? i read that it’s possible since they are partners or somet...
I saw th promo for .99 for 3 months and i went to purchase it but it went back to 9.99... how can i fix that? and on that note i am also interested in paying through itunes, how do i do that? i read ...
Spotify Star
193 Views
1 replies
0 likes
- 193 Views
- 1 replies
- 0 likes
Anyone else been opted to the family premium from standard premium without their permission?
I’ve just noticed I’ve been on the family premium package for several months, paying £14.99 instead of the standard £9.99 that I originally signed up for. Has anyone else been opted into this without knowing?PlanPremiumCountry UKDeviceiPhone 8 Plus O...
I’ve just noticed I’ve been on the family premium package for several months, paying £14.99 instead of the standard £9.99 that I originally signed up for. Has anyone else been opted into this without...
Spotify Star
188 Views
1 replies
0 likes
- 188 Views
- 1 replies
- 0 likes
Superuser Contribution Error con el pago , trate de nuevo
PlanPremiumCountry ArgentinaDeviceIphone 7 , ipod touch y ipadOperating SystemIos el ultimo My Question or IssueHola ,Tengo Spotify premium desde hace años, hace unas semanas hice un cambio de tarjeta por que me la robaron , cuando recibi la nueva in...
Plan Premium Country Argentina Device Iphone 7 , ipod touch y ipad Operating System Ios el ultimo My Question or Issue Hola , Tengo Spotify premium desde hace años, ha...
Casual Listener
383 Views
3 replies
0 likes
- 383 Views
- 3 replies
- 0 likes
Cant buy Premium
Hello,i am a premium customer since 2011 or 2012 already as far as i can remember. It always were managed by Telekom due to my mobile contract. However, yesterday i changed my mobile provider and so my Premium Membership has vanished. I wanted to buy...
Hello, i am a premium customer since 2011 or 2012 already as far as i can remember. It always were managed by Telekom due to my mobile contract. However, yesterday i changed my mobile provid...
Casual Listener
694 Views
7 replies
4 likes
- 694 Views
- 7 replies
- 4 likes
I paid for RM2 premium for my account using credit card but it doesn't work. It des got charged but
My Question or Issue I paid for RM2 premium for my account using credit card but it doesn't work. It des got charged but i didn't get the premium experiences
My Question or Issue I paid for RM2 premium for my account using credit card but it doesn't work. It des got charged but i didn't get the premium experiences
Spotify Star
390 Views
1 replies
0 likes
- 390 Views
- 1 replies
- 0 likes
Solved!! Payment method not working
PlanFreeCountry MalaysiaDeviceOnePlus 2Operating System Android My Question or Issue Tried to make a purchase for 3 months premium subscription for RM 2 but it says that my card can't be accepted . Tried with other cards both debit and credit but sti...
Plan Free Country Malaysia Device OnePlus 2 Operating System Android My Question or Issue Tried to make a purchase for 3 months premium subscription for RM ...
Spotify Star
362 Views
1 replies
1 likes
- 362 Views
- 1 replies
- 1 likes
cannot get access to premium although I paid
Hi all, I can't get access through my premium account although the payment has been made through iTunes. In my account details I still have access to the free service only. Please give me a hand. Thanks. Alessandro
Hi all, I can't get access through my premium account although the payment has been made through iTunes. In my account details I still have access to the free service only. Please g...
Spotify Star
368 Views
3 replies
0 likes
- 368 Views
- 3 replies
- 0 likes
Hulu + Spotify account unlinking
Tried out hulu through spotify and decided I wanted to do ad-free viewing. Couldn't upgrade it through Hulu so I had to cancel hulu on my Spotify account. After that, My hulu account still said I had to manage my billing/upgrading through Spotify. Ta...
Tried out hulu through spotify and decided I wanted to do ad-free viewing. Couldn't upgrade it through Hulu so I had to cancel hulu on my Spotify account. After that, My hulu account still said I had...
Community Legend
6030 Views
3 replies
14 likes
- 6030 Views
- 3 replies
- 14 likes
am i getting charged when i already cancelled
PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Community Legend
298 Views
1 replies
0 likes
- 298 Views
- 1 replies
- 0 likes
I paid twice but my account is still free!
Hi, I paid for premium account but it is still free. And I pay it twice still not happened.
Hi, I paid for premium account but it is still free. And I pay it twice still not happened.
Spotify Star
204 Views
1 replies
0 likes
- 204 Views
- 1 replies
- 0 likes
Conta premium
Boa noite!Fiz o pagamento de umaconta premium desde o dia 11/05 e o pagamento foi confirmando, contudo a conta continua free mesmo tendo sido pago.
Boa noite! Fiz o pagamento de uma conta premium desde o dia 11/05 e o pagamento foi confirmando, contudo a conta continua free mesmo tendo sido pago.
Spotify Star
199 Views
1 replies
0 likes
- 199 Views
- 1 replies
- 0 likes
Premium charged but Spotify doesn't recognize it!
PlanFree/PremiumCountryCanada DevicePC, BlackBerry KeyOneOperating SystemLinux, Android My Question or IssueHi, I have pay for the Premium service but my transaction has fail 3 times by the web site, I've received a notification from my bank that the...
Plan Free/Premium Country Canada Device PC, BlackBerry KeyOne Operating System Linux, Android My Question or Issue Hi, I have pay for the Premium service but my transa...
Casual Listener
225 Views
1 replies
0 likes
- 225 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify premiun
PlanFamilyCountry MexicoDeviceCellphone and PC'sOperating SystemAndroid/windows My Question or Issue I have this problem. I have a family plan that it's paid every 13rd montly; but since yesterday i cant log in to any account, and if it happens, does...
Plan Family Country Mexico Device Cellphone and PC's Operating System Android/windows My Question or Issue I have this problem. I have a family plan that it's paid every ...
Roadie
348 Views
1 replies
0 likes
- 348 Views
- 1 replies
- 0 likes
Superuser Contribution I did not receive promotion and I was charged on the credit card
I did not receive promotion and I was charged on the credit cardPlanPremiumCountryBrazil Device(Samsung Galaxy 9)Operating System(Android Oreo, Windows 10)My Question or Issue I received promotion email spotify 1.99 for 3 months, only a test was alre...
I did not receive promotion and I was charged on the credit card Plan Premium Country Brazil Device (Samsung Galaxy 9) Operating System (Android Oreo, Windows 10) My Question or I...
Roadie
195 Views
1 replies
0 likes
- 195 Views
- 1 replies
- 0 likes
Superuser Contribution Can't pay for subscription
PlanCurrently Free/was premiumCountry Bulgaria My Question or Issue Recently I received the notification that spotify can't process my PayPal payment. I wanted to switch my paypal account, however, I maybe read the wrong article, so first of all I ca...
Plan Currently Free/was premium Country Bulgaria My Question or Issue Recently I received the notification that spotify can't process my PayPal payment. I wanted to swi...
Roadie
271 Views
1 replies
0 likes
- 271 Views
- 1 replies
- 0 likes
Gift card renewalf NO RENEWAL
Payed 10 bucks for a Spotify gift card to renew my service. Just dropped to free, and keeps bugging me about getting the family plan. Snoused around and figured it's prolly cuz I have a Spotify app on my computer too, so I wont be burning up my phone...
Payed 10 bucks for a Spotify gift card to renew my service. Just dropped to free, and keeps bugging me about getting the family plan. Snoused around and figured it's prolly cuz I have a S...
Casual Listener
572 Views
2 replies
0 likes
- 572 Views
- 2 replies
- 0 likes