Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 42720 Views
- 20 replies
- 1 likes
- 42720 Views
- 20 replies
- 1 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5375 Views
- 23 replies
- 2 likes
- 5375 Views
- 23 replies
- 2 likes
Unable to renew for one month
I've been trying to renew my premium subscription but it say I'm not "eligible"I've attached pictures. (I just took a pic of my pc with my phone)Both payment methods (credit card and prepaid load) redirect me to the Premium for Family offer.Which I d...
- I've been trying to renew my premium subscription but it say I'm not "eligible" I've attached pictures. (I just took a pic of my pc with my phone) Both payment methods (credit card and prepaid load...
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- Casual Listener
- 591 Views
- 2 replies
- 0 likes
- 591 Views
- 2 replies
- 0 likes
Premium Payment
I Didn’t know spotifiy was on auto subscription and didn’t want premium again. I was charged $9.99 and want my money back is that possible? Thanks
- I Didn’t know spotifiy was on auto subscription and didn’t want premium again. I was charged $9.99 and want my money back is that possible? Thanks
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- Spotify Star
- 282 Views
- 1 replies
- 0 likes
- 282 Views
- 1 replies
- 0 likes
Family premium
Hey my family premium turned in to normal premium when I updated my payment methode. Can someone help me?
- Hey my family premium turned in to normal premium when I updated my payment methode. Can someone help me?
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- Casual Listener
- 229 Views
- 2 replies
- 0 likes
- 229 Views
- 2 replies
- 0 likes
Superuser Contribution PROBLEMAS CON PREMIUM ESTUDIANTE
Hace un par de dias que contrate el servicio de premium de estudiantes, me descontaron el valor solicitado pero sigo sin tener el servicio, incluso hasta me aceptaron la solicitud de estudiantes y aun no cuento con el servicio y aun no tengo el diner...
- Hace un par de dias que contrate el servicio de premium de estudiantes, me descontaron el valor solicitado pero sigo sin tener el servicio, incluso hasta me aceptaron la solicitud de estudiantes y au...
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- Roadie
- 268 Views
- 1 replies
- 0 likes
- 268 Views
- 1 replies
- 0 likes
Solved!! Spotify can not get premium membership
The problem with getting Spotify Premium is that the problem says the payment failed. There is money on the card but I can not help the membership.
- The problem with getting Spotify Premium is that the problem says the payment failed. There is money on the card but I can not help the membership.
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- Spotify Star
- 642 Views
- 4 replies
- 0 likes
- 642 Views
- 4 replies
- 0 likes
Superuser Contribution Porque no obtuve spotify premium si ya pague en el oxxo 1mes
Hola, hace un poco de 3 dias pague en Oxxo una cuenta premium y aun el pago no esta reflejado.¿que es lo que necesito hacer?
- Hola, hace un poco de 3 dias pague en Oxxo una cuenta premium y aun el pago no esta reflejado.¿que es lo que necesito hacer?
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- Roadie
- 1451 Views
- 1 replies
- 0 likes
- 1451 Views
- 1 replies
- 0 likes
Superuser Contribution Premium account!
Hi there! I paid for student premium yesterday but still could not get my premium yet! And no mail! I have sent my Transkript already!
- Hi there! I paid for student premium yesterday but still could not get my premium yet! And no mail! I have sent my Transkript already!
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- Roadie
- 300 Views
- 1 replies
- 0 likes
- 300 Views
- 1 replies
- 0 likes
Superuser Contribution Suscripción con Bancolombia
Hola quería comprar premium de estudiante con la tarjeta e-prepago de bancolombia, quiero saber si es valida para pagar en spotify premium gracias
- Hola quería comprar premium de estudiante con la tarjeta e-prepago de bancolombia, quiero saber si es valida para pagar en spotify premium gracias
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- Roadie
- 5454 Views
- 1 replies
- 1 likes
- 5454 Views
- 1 replies
- 1 likes
Superuser Contribution Pago con tarjeta debito
Buenos días, alguien me podría ayudar explicandome como puedo cambiar el pago de mis suscripción de la tarjeta de credito a la tarjeta debito? Es que no me da la opción de cambiar metodo de pago a tarjeta debito, solo me permite cambiar por otra tarj...
- Buenos días, alguien me podría ayudar explicandome como puedo cambiar el pago de mis suscripción de la tarjeta de credito a la tarjeta debito? Es que no me da la opción de cambiar metodo de pago a ta...
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- Roadie
- 222 Views
- 1 replies
- 0 likes
- 222 Views
- 1 replies
- 0 likes
Paramètre spotify family
Je n'ai plus accès aux paramètres de mon compte family (enlever, ajouter des membres, modifier mon abonnement..etc) lorsque je me connecte Spotify me dit que j'utilise un compte free alors que je paye bien 14,99€ et que j'ai tous les avantages d'un c...
- Je n'ai plus accès aux paramètres de mon compte family (enlever, ajouter des membres, modifier mon abonnement..etc) lorsque je me connecte Spotify me dit que j'utilise un compte free alors que je pay...
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- Spotify Star
- 184 Views
- 1 replies
- 0 likes
- 184 Views
- 1 replies
- 0 likes
Premium for students
When I just wrote my credit card dates I had to be verified as a student in Italy. Because I dind't have my documents here, I couldn't send the documents Spotify requires, so I decided not to start using Premium before I had them. Spotify claims till...
- When I just wrote my credit card dates I had to be verified as a student in Italy. Because I dind't have my documents here, I couldn't send the documents Spotify requires, so I decided not to start u...
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- Spotify Star
- 146 Views
- 1 replies
- 0 likes
- 146 Views
- 1 replies
- 0 likes
Entered Wrong Email Address for Gift
I gifted a friend 3 months of spotify, however, I emailed it to wrong the address. How can I get a refund and/or get it sent to the right address?
- I gifted a friend 3 months of spotify, however, I emailed it to wrong the address. How can I get a refund and/or get it sent to the right address?
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- Spotify Star
- 182 Views
- 1 replies
- 0 likes
- 182 Views
- 1 replies
- 0 likes
Solved!! Spotify premium for family in Israel
Hi, I'm using Spotify in Israel and I want to have a premium account with my family, but family premium is not available in here... When will it be available?
- Hi, I'm using Spotify in Israel and I want to have a premium account with my family, but family premium is not available in here... When will it be available?
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- Spotify Star
- 3521 Views
- 3 replies
- 4 likes
- 3521 Views
- 3 replies
- 4 likes
Solved!! Payment from upgrading Premium to Family plan
Hi, I am a premium onwer and just get charged for the next month subscription. I would like to change from premium to family plan (I will be the owner of this family account as I will be paying for it). So I wonder how does spotify charge/refund me g...
- Hi, I am a premium onwer and just get charged for the next month subscription. I would like to change from premium to family plan (I will be the owner of this family account as I will be paying for i...
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- Casual Listener
- 785 Views
- 2 replies
- 0 likes
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Premium
- 785 Views
- 2 replies
- 0 likes
Important Problem
They charged me Spotify for students when I did not request to have anything premium.I want to know how to solve this problem because I can not cancel any subscription, I do not have the service and I do not want it and they will charge me 5 euros ev...
- They charged me Spotify for students when I did not request to have anything premium. I want to know how to solve this problem because I can not cancel any subscription, I do not have the service an...
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- Spotify Star
- 139 Views
- 1 replies
- 0 likes
- 139 Views
- 1 replies
- 0 likes
Solved!! Paid for the monthly subscription but I plan to switch to a Family Plan
If I've already paid for my monthly subscription & I have more than 20 days left, but I can now join a Family Package, will I get reimbursed for my payment for that month?
- If I've already paid for my monthly subscription & I have more than 20 days left, but I can now join a Family Package, will I get reimbursed for my payment for that month?
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- Spotify Star
- 250 Views
- 3 replies
- 0 likes
- 250 Views
- 3 replies
- 0 likes
Being hacked
I was hacked by another person who changed my email, this has now been rectified however, I still cannot log in and my Spotify is saying subscription cancelled but I had a message from 25th March to say I had paid my premium bill as I pay through my ...
- I was hacked by another person who changed my email, this has now been rectified however, I still cannot log in and my Spotify is saying subscription cancelled but I had a message from 25th March to ...
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- Spotify Star
- 181 Views
- 1 replies
- 0 likes
- 181 Views
- 1 replies
- 0 likes
Payed accidentally
I forgot to turn off the sub and it just took 10 euros off my saldo an hour ago. Can i get my money back and cancel the sub?
- I forgot to turn off the sub and it just took 10 euros off my saldo an hour ago. Can i get my money back and cancel the sub?
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- Spotify Star
- 137 Views
- 1 replies
- 0 likes
- 137 Views
- 1 replies
- 0 likes
Solved!! Upgrade to premium for a month without losing old subscription that is no longer available?
Hi Spotify,I'm on the old £5 a month rate that was only available for subscribers for the first few months when you started (I've been there from the beginning!) I'd like to upgrade to premium for a month but only if I'm able to downgrade back down t...
- Hi Spotify, I'm on the old £5 a month rate that was only available for subscribers for the first few months when you started (I've been there from the beginning!) I'd like to upgrade to premium for ...
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- Spotify Star
- 194 Views
- 1 replies
- 0 likes
- 194 Views
- 1 replies
- 0 likes
Charged for something, 49 SEK. Bought a redeemable giftcard.
Since you dont have a support i can call ill just make this post. I would like a refund of the subscription i did not buy. You charged my creditcard for no apparent reason. Spotify 49 SEK. I dont know what it is.
- Since you dont have a support i can call ill just make this post. I would like a refund of the subscription i did not buy. You charged my creditcard for no apparent reason. Spotify <remov...
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- Spotify Star
- 144 Views
- 1 replies
- 0 likes
- 144 Views
- 1 replies
- 0 likes