Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Sunday
amgb20
Casual Listener
106253 Views
70 replies
8 likes

106253 Views
70 replies
8 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-09-17 5:20:26 PM
nacho121
Visitor
13129 Views
24 replies
2 likes

13129 Views
24 replies
2 likes

Superuser Contribution Unable to join Family plan?

I have the correct address and everything but it keeps telling me that I'm unable to join the family plan. I also can't for the life of me find how to talk to an actual person to get this resolved...

BigMoneyD
Newbie
I have the correct address and everything but it keeps telling me that I'm unable to join the family plan. I also can't for the life of me find how to talk to an actual person to get this resolv...
2018-04-23 12:30:42 AM
2018-05-05 9:42:23 PM
SergioDavid
Roadie
234 Views
1 replies
0 likes

234 Views
1 replies
0 likes

Superuser Contribution Spotify Family Premium Plan Reverted Back to Regular Premium Without My Input

Hi, I recently purchased a premium gift voucher for a friend on the 22/04/2018. Since then our Spotify Family plan has reverted back to a regular premium plan, the subsequent charge to my account was $11.99, I was expecting it to be $17.99. I have si...

twcuthbert
Newbie
Hi, I recently purchased a premium gift voucher for a friend on the 22/04/2018. Since then our Spotify Family plan has reverted back to a regular premium plan, the subsequent charge to ...
2018-04-24 1:02:57 AM
2018-05-05 9:41:31 PM
SergioDavid
Roadie
325 Views
1 replies
0 likes

325 Views
1 replies
0 likes

Superuser Contribution I can't buy Spotify Premium

Whatever I do, I can't subscribe to Spotify Premium. I really want to get premium before my exams start next week, but every time I try to pay, it says that there was a ''payment failure''. I've tried to troubleshoot several times. I haven't typed th...

user-removed
Visitor
Whatever I do, I can't subscribe to Spotify Premium. I really want to get premium before my exams start next week, but every time I try to pay, it says that there was a ''payment failure''. I've trie...
2018-04-28 10:43:14 AM
2018-05-05 9:36:01 PM
SergioDavid
Roadie
965 Views
3 replies
0 likes
Premium help
Premium problem with pay
Subscription

965 Views
3 replies
0 likes

Superuser Contribution Paid for premium in Lawson Japan

Hi! I paid for a premium membership and from the cashier I received a receipt with 16 digits, a 6 code number and my name and number but I didn't get an email about what to do after and I can't upgrade my account either? Is there anything I should do...

mxmb0514
Newbie
Hi! I paid for a premium membership and from the cashier I received a receipt with 16 digits, a 6 code number and my name and number but I didn't get an email about what to do after and I can't upgra...
2018-05-02 2:38:58 AM
2018-05-05 9:22:43 PM
SergioDavid
Roadie
1876 Views
1 replies
0 likes

1876 Views
1 replies
0 likes

Superuser Contribution Cuenta Premium familiar

Buenos días, mi familia y yo tenemos un plan PREMIUM familiar en el que todos estamos desde hace aproximadamente 1 año, el día de ayer a nosotros (exceptuando el titular de la tarjeta con la que se está pagando) perdimos el "premium" Mi padre (el tit...

BrianVictoria
Newbie
Buenos días, mi familia y yo tenemos un plan PREMIUM familiar en el que todos estamos desde hace aproximadamente 1 año, el día de ayer a nosotros (exceptuando el titular de la tarjeta con la que se e...
2018-05-03 6:14:53 AM
2018-05-05 9:15:53 PM
SergioDavid
Roadie
263 Views
1 replies
0 likes

263 Views
1 replies
0 likes

Spotify cancelled my subscription?

Hi there, I've had Spotify Premium with my family since around 2015, I think, but as of May 4th, 2018, my subscription was cancelled and I'm now listed as a Free account. We've paid for the subscription consistantly, and we haven't updated our paymen...

scallywaig
Casual Listener
Hi there, I've had Spotify Premium with my family since around 2015, I think, but as of May 4th, 2018, my subscription was cancelled and I'm now listed as a Free account. We've paid...
2018-05-05 8:58:12 PM
2018-05-05 9:02:37 PM
scallywaig
Casual Listener
229 Views
1 replies
0 likes

229 Views
1 replies
0 likes

Changing country issues

Help! - i've been readig through similar issues on the message board but none can help! I'm a Spotify premium member and i have recently moved from the UK to the USA and ould like to move my payment details over. When i change the payment details it ...

joshnorris22
Newbie
Help! - i've been readig through similar issues on the message board but none can help! I'm a Spotify premium member and i have recently moved from the UK to the USA and ould like to move my...
2018-05-04 5:48:48 PM
2018-05-05 8:45:07 PM
Luke
Spotify Star
179 Views
1 replies
0 likes

179 Views
1 replies
0 likes

Payment plan

'm trying to cancel my premium and it doesn't let me. The page keeps running out of time and I keep refreshing and it doesn't let me cancelled it... Help please

Cn27
Newbie
'm trying to cancel my premium and it doesn't let me. The page keeps running out of time and I keep refreshing and it doesn't let me cancelled it... Help please
2018-05-04 8:56:09 AM
2018-05-05 8:29:40 PM
Luke
Spotify Star
177 Views
1 replies
0 likes

177 Views
1 replies
0 likes

I shouldn’t be paying

I don’t understand how I’m getting charged a premium plan with Spotify when the service isn’t given to me ? I can’t access my music I haven’t been able to for 2 months and I’ve tired of paying . I don’t use it anymore cause I listene to ads and can’t...

Dianelove10
Newbie
I don’t understand how I’m getting charged a premium plan with Spotify when the service isn’t given to me ? I can’t access my music I haven’t been able to for 2 months and I’ve tired of paying . I do...
2018-05-04 12:56:23 PM
2018-05-05 8:28:47 PM
Luke
Spotify Star
192 Views
1 replies
0 likes

192 Views
1 replies
0 likes

I signed up for a premium for 9.99 and spotify has been charging me for a family plan for 16$

How do I cancel and get my refund? is there someone I can contact?

jarnism
Newbie
How do I cancel and get my refund? is there someone I can contact?
2018-05-04 3:48:13 PM
2018-05-05 8:26:36 PM
Luke
Spotify Star
198 Views
1 replies
0 likes

198 Views
1 replies
0 likes

Payment successful, but still free account

Hi everyone,Two days ago I upgraded my account choosing spotify for students. My bank shows the payment went successfully, but my account is still free, I didn't receive the e-mail confirming my upgrade.I tryied to disconnect and reconnect my account...

pitzyfra
Newbie
Hi everyone, Two days ago I upgraded my account choosing spotify for students. My bank shows the payment went successfully, but my account is still free, I didn't receive the e-mail confirmin...
2018-05-05 7:49:59 PM
2018-05-05 7:57:06 PM
RobiP
Gig Goer
169 Views
1 replies
0 likes

169 Views
1 replies
0 likes

Superuser Contribution Impossible to pay the gift card for my client

Dear Spotify team, I cannot pay the gift card I want to buy for my client. I live in Vietnam. I tried to use different credit cards and also different accounts. But there was no luck for me. Can you help me on this?Regards, Binh

binhnguyen13
Casual Listener
Dear Spotify team, I cannot pay the gift card I want to buy for my client. I live in Vietnam. I tried to use different credit cards and also different accounts. But there was no luck for me. Can ...
2018-05-03 1:30:08 PM
2018-05-05 7:56:27 PM
SergioDavid
Roadie
190 Views
1 replies
0 likes

190 Views
1 replies
0 likes

Superuser Contribution Método de pago con error

He tratado con 3 tarjetas de crédito distintas de poder pagar la suscripción, y aún no me deja hace un par de dias, necesito ayuda urgente

tyxondrius
Newbie
He tratado con 3 tarjetas de crédito distintas de poder pagar la suscripción, y aún no me deja hace un par de dias, necesito ayuda urgente 😞
2018-05-03 2:32:04 PM
2018-05-05 7:50:20 PM
ronniaveiro
Newbie
214 Views
2 replies
0 likes

214 Views
2 replies
0 likes

Spotify Student verifcation

So I tried switching my free account to spotify student (the Hulu deal) but it said it could no verify me as a student (which is odd because I used my student email for another subscription service to get a discount and it worked.. as it should have ...

naivenichi
Newbie
So I tried switching my free account to spotify student (the Hulu deal) but it said it could no verify me as a student (which is odd because I used my student email for another subscription service t...
2018-05-05 7:36:04 PM
2018-05-05 7:49:53 PM
RobiP
Gig Goer
177 Views
1 replies
0 likes

177 Views
1 replies
0 likes

Superuser Contribution Cargos dobles en suscripción familiar

Cuando me suscribo por primera vez me realizó cargo doble y pensé que al siguiente mes no me cobraría , pero si lo iso y nuevamente doble , verifico la fecha en la que se ara cargo de nuevo y es dentro de un mes. Ya verifique que no tenga otra cuenta...

Leonardo951
Newbie
Cuando me suscribo por primera vez me realizó cargo doble y pensé que al siguiente mes no me cobraría , pero si lo iso y nuevamente doble , verifico la fecha en la que se ara cargo de nuevo y es dent...
2018-05-03 2:16:52 PM
2018-05-05 7:45:05 PM
SergioDavid
Roadie
215 Views
1 replies
0 likes

215 Views
1 replies
0 likes

My Payment is not working

I ve been trying to pay for a family plan and i tried more than 2 creditcards, diffrent conections and try to pay in other computer but it keeps saying that was a problem with the payment and i shuld try oyhers ways to pay but family plan can only be...

SpeedCaio47
Newbie
I ve been trying to pay for a family plan and i tried more than 2 creditcards, diffrent conections and try to pay in other computer but it keeps saying that was a problem with the payment and i shuld...
2018-05-05 6:12:14 PM
2018-05-05 7:04:40 PM
RobiP
Gig Goer
164 Views
1 replies
0 likes

164 Views
1 replies
0 likes

Superuser Contribution Öğrenci premium için ödeme yaptım fakat hesabım hala free versiyonda gözüküyor

fakat hesabım hala free versiyonda gözüküyor

aydinkirr
Newbie
fakat hesabım hala free versiyonda gözüküyor
2018-05-03 3:48:27 PM
2018-05-05 7:02:20 PM
SergioDavid
Roadie
237 Views
1 replies
0 likes

237 Views
1 replies
0 likes

Superuser Contribution Spotify e Playstation Music

Vinculando a conta Spotify com a PS Music tem a vantagem de assinar o Premium no valor de 2.99 REAIS por assinatura de 2 meses. Gostaria de saber se com esse premium eu consigo fazer download das músicas no celular??

leo_herobrine
Newbie
Vinculando a conta Spotify com a PS Music tem a vantagem de assinar o Premium no valor de 2.99 REAIS por assinatura de 2 meses. Gostaria de saber se com esse premium eu consigo fazer download das mús...
2018-05-03 4:34:27 PM
2018-05-05 6:59:06 PM
SergioDavid
Roadie
182 Views
1 replies
0 likes

182 Views
1 replies
0 likes

Superuser Contribution No premium only family premium ?

Hi. I have to make à payment to renew my spotify. The only problem is that I really DONT NEED that family premium account. Im single, no family and no friends I wont pay 50% more dollars per month for a plan I wont use When I enter my New crédit card...

Michael1quesnel
Newbie
Hi. I have to make à payment to renew my spotify. The only problem is that I really DONT NEED that family premium account. Im single, no family and no friends I wont pay 50% more dollars per mo...
2018-05-03 9:22:54 PM
2018-05-05 6:43:36 PM
SergioDavid
Roadie
244 Views
1 replies
0 likes

244 Views
1 replies
0 likes

Superuser Contribution No puedo realizar pago

Hola, buenas tardes, quisiera me ayudaran para realizar pago de suscripcion. He ingresado mi número de tarjeta pero es rechazado. Gracias

Gris2
Newbie
Hola, buenas tardes, quisiera me ayudaran para realizar pago de suscripcion. He ingresado mi número de tarjeta pero es rechazado. Gracias
2018-05-03 12:56:36 AM
2018-05-05 6:41:55 PM
SergioDavid
Roadie
226 Views
1 replies
0 likes

226 Views
1 replies
0 likes

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