Problems with a gift card

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Problems with a gift card

Regular

My Question or Issue

I received a gift card for Christmas but when I tried to redeem it, an error appears and didn't work.

Could you help me, please?

 

Plan

My current plan is free, the gift card is 6 months premium.

 

Country

Germany

 

Operating System

Android

 

14 Replies
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Re: Problems with a gift card

Rock Star 9
Rock Star 9

Hi @Caroariasglez

 

Thank you for reaching out here in the Community!

 

Just a heads up:

  • Gift cards are valid for 12 months from date of purchase.
  • They're not redeemable in conjunction with other discounts or promotions, such as Premium for Family, Premium for Students, or trial offers.
  • Spotify gift cards can only be redeemed on Spotify accounts registered in the same country where they were purchased.
  • If you bought your gift card from a store, it might not have been activated when purchased. Please return to the store and ask them to activate it.
  • Other Terms and Conditions may apply.

 

How to redeem a gift card: 

  1. Log in to spotify.com/redeem
  2. Enter the PIN on the back of the card, or the code from your receipt.
  3. Click Redeem.

Make sure you enter the code correctly. For example: try 0 (zero) instead of O, and I instead of l (lower case L).

 

I'd recommend trying to redeem it in an incognito/private window in your browser. 

 

I hope it helps! 

Emilia_8Rock Star 9
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Re: Problems with a gift card

Regular
Dea Emilia_8,
Thank you for your prompt answer.
I followed your instructions but it still doesn't work. I hope you can give further advice.
BR
Carolin
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Re: Problems with a gift card

Rock Star 9
Rock Star 9

Hi @Caroariasglez

 

Thank you for giving it a try! 

 

Could you say what kind of error you see? 

A screenshot of the error page would be really helpful. Just make sure there's no sensitive info displayed. 

Emilia_8Rock Star 9
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Problems with a gift card

Regular

Here you are.Thank you!

IMG_20191227_170848.jpg
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Re: Problems with a gift card

Rock Star 9
Rock Star 9

Hi @Caroariasglez

 

Thank you so much for the screenshot!

 

You can check if the code hasn’t already been redeemed. You can check this on your account page. You can also check to see if you have any other accounts you might have applied it to.

 

If everything looks fine, could you try to redeem your gift card on a different device, using incognito mode as well? 

 

Keep me posted!

Emilia_8Rock Star 9
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Problems with a gift card

Regular

Hi Emilia_8,

I have already tried it, with mobile, notebook and tablet... But still doesn't work

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Re: Problems with a gift card

Music Fan

Is your account currently on a free trial?

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Re: Problems with a gift card

Regular

Hi Erin_Brexter,

I have a free account now. I had the premium 3-months trial until November, 16th.

I really don't know what's wrong...

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Re: Problems with a gift card

Music Fan

Check to make sure you are not accidentally entering the number zero when it should be the letter O, or the other way around.

 

You may need to contact Spotify to get this fixed. You can use the contact form here:

 

https://support.spotify.com/us/article/how-can-i-contact-spotify

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