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Purchased Premium on Wrong Account

Purchased Premium on Wrong Account

Hi, I went on to Facebook to purchase premium at the discount rate of $9.99 for 3 months for my spotify account this evening. Without being prompted to log in, I failed to notice that my facebook spotify was logged in on an old friend's account, not mine. Hence, I purchased premium for someone else and would like to get it cancelled. The account I purchased it for is thrillkill18. If I could get that cancelled, I would gladly purchase premium on my account (foxj64).

Thanks!

Jonathan Fox

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1 Reply

Hey @user-removed,

 

Welcome to the forums! 

 

In that case I would recommend you contact Spotify so they can take a look backstage.

:

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

 

Also, for Spotify's refund policy please see here:

 

https://support.spotify.com/account_payment_help/payment_help/refund-policy/

 

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like! 

 

 

 

 

 

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

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