Receiving error message "Something went wrong. Try again, or get help" when redeeming Premium card c

[user-removed]

Plan

Free (currently)

Country

United States

Device

LG Phoenix 3, HP Chromebook, PS4

Operating System

Android, Chrome

My Question or Issue

Hello,

When I try to redeem my code for a $10 Spotify card, it does not work. I recieve an error message that says the text given in the title. I don't understand why. I have tried redeeming on the chromebook and phone, using Incognito and not using Incognito. I am logged in while submittting the code, and the ZIP code and card code entered are both correct. I pass the security captcha each time. There is no solution I have found anywhere, except to wait 24 hours.

[Billy-J]

Hey @user-removed, thanks for reaching out!

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. I hope this helps!