Refund for a cancelled but unused subscription

[iskander1]

Plan

Premium

Country

India

Device

iPhone XS

My Question or Issue

So my initial problem was that I had a Spotify Premium account which I wanted to upgrade to Family Plan. Problem was, the original account was for a year, and the Family Plan got added to it, but it wouldn't start till after the original plan ended. I got in touch with customer help, and they suggested reverting back to free, and then adding the family plan on top of that. I went ahead, thinking I'd get a refund for the family plan, but turns out I didn't, and I had to pay again for a fresh Family Plan! Now I'm wondering whether it's possible to get a refund on the first Family Plan I paid for. Is this possible? Whom should I approach regarding this? 

[Joel-M · Accepted solution]

Hi iskander1,

Thank you for reaching out to the Community. Note: Spotify does not have a refund policy. but you are welcome to contact customer support and perhaps they'll be able to help. Link below

https://www.spotify.com/about-us/contact/contact-spotify-support/

Hope this helps.

[iskander1]

Thank you, I'll try my luck there.

[Billy-J · Accepted solution]

Hey @iskander1, thanks for reaching out to the Community!

Spotify does have a refund policy which you can find more information about in the Terms and Conditions under Section 4.2.

As you check it out there will be an option to get in touch with Customer Support who will be able to help further.

Hope you’ll find this useful.

[iskander1]

Oh wow thank you, I'll try this