SPOTIFY IS STIL CHARGING ME HELP!!

[F3rdInand]

Plan

Free/Premium

Country

Canada

Device

Android

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have cancelled my subscription 2 months ago and both of those month spotify have taken 9.99 from me. This is frustrating trying to get this fixed and refunded. Anyone please help. 

I have joined a family plan from a family member last month but spotify shouldnt be charging me by joining someone elses family plan. 

[Brunelicia]

Hey @F3rdInand,

Thanks for posting in the Community.

I recommend you to check out this article under the section "Canceled, but still charged?"

Hope this helps 🙂

[F3rdInand]

I have done al these step and made sure i cancelled and made sure it is telling me to join PREMIUM prior to joining another person family plan account. 

[Brunelicia]

I suggest you to check out this article about Spotify's Refund Policy.

A link to reach Spotify directly is included there, they'll be able to assist you better.

Have a great day! 🙂