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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76577 Views
  • 27 replies
  • 5 likes
  • 76577 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43463 Views
  • 19 replies
  • 2 likes
  • 43463 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31499 Views
  • 17 replies
  • 3 likes
  • 31499 Views
  • 17 replies
  • 3 likes

7 day trial, cant download songs

im on mobile spotify, and i have the 7 day free trial . it days i have it, but i can't download songs for offline ? my friend has spotify and didnt have this issue

  • Newbie
  • im on mobile spotify, and i have the 7 day free trial . it days i have it, but i can't download songs for offline ? my friend has spotify and didnt have this issue
  • Billy-J
  • Spotify Star
  • 539 Views
  • 1 replies
  • 0 likes
  • 539 Views
  • 1 replies
  • 0 likes

premium account

i want to get spotify premium but i don't have a credit card or a pay pal only itunes money and i want to pay for spotify through that, how do i? i don't care if it's 12.99 i just want premium

  • Newbie
  • i want to get spotify premium but i don't have a credit card or a pay pal only itunes money and i want to pay for spotify through that, how do i? i don't care if it's 12.99 i just want premium
  • Billy-J
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Payments

It charged me 2 times for premium how do I get that money back?

  • Newbie
  • It charged me 2 times for premium how do I get that money back?
  • Billy-J
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Premium problems

I changed my subscription from regular premium to student premium but now everytime i try to skip songs on my playlist it says i need to have a premium account to skip songs? But i do have one??? Help please!

  • Newbie
  • I changed my subscription from regular premium to student premium but now everytime i try to skip songs on my playlist it says i need to have a premium account to skip songs? But i do have one??? Hel...
  • Billy-J
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Premium trial Doesnt works

I got the Premium trial yestersay but i didnt got the Futures like free shuffling etc.?

  • Newbie
  • I got the Premium trial yestersay but i didnt got the Futures like free shuffling etc.?
  • Billy-J
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Premium not working on my phone

I upgraded to Premium but it keeps saying I don't have Premium on my phone whenever I try to turn off shuffle or do other Premium features. I'm able to download the album I want to listen to but it still shuffles in other songs. This is literally the...

  • Newbie
  • I upgraded to Premium but it keeps saying I don't have Premium on my phone whenever I try to turn off shuffle or do other Premium features. I'm able to download the album I want to listen to but it s...
  • Billy-J
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Subscription

I am paying for a premium but it is not working on my phone, what should I do?Thanks

  • Newbie
  • I am paying for a premium but it is not working on my phone, what should I do? Thanks
  • Billy-J
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Spotify Premuim card with no Premium

I brought a Prepaid card and i can Download songs, but i cant switch a Song while its playing and only can hear in Shuffle Mode. But i can Click any Song i like and it plays, only the Buttons to switch a Song wont Work saying its a Premium feature

  • Newbie
  • I brought a Prepaid card and i can Download songs, but i cant switch a Song while its playing and only can hear in Shuffle Mode. But i can Click any Song i like and it plays, only the Buttons to swit...
  • Billy-J
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

premium

volevo sottoscrivere la prova gratuita per 30 giorni ma ora che ho accettato mi dice che durerà solo una settimana, cosa devo fare?

  • Newbie
  • volevo sottoscrivere la prova gratuita per 30 giorni ma ora che ho accettato mi dice che durerà solo una settimana, cosa devo fare?
  • Billy-J
  • Spotify Star
  • 114 Views
  • 1 replies
  • 1 likes
  • 114 Views
  • 1 replies
  • 1 likes

Failed Payment but no issue from my Credit Card Institute

Hi Spotify Team,I received notification today that the payment of the Premium subscription failed.My credit card has not expired and I can also confirm that there are enough funds to pay for the 9.99 EUR fee.I have tried to re-insert the same credit ...

  • Newbie
  • Hi Spotify Team, I received notification today that the payment of the Premium subscription failed. My credit card has not expired and I can also confirm that there are enough funds to pay for the ...
  • Billy-J
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Premium

PlanFree/PremiumCountry UKDeviceHuawei Mate 10 lite Operating SystemAndroid My Question or Issue I have canceled the premium subscription but I was still charged for it, will I get my money back?

  • Visitor
  • Plan Free/Premium Country  UK Device Huawei Mate 10 lite  Operating System Android    My Question or Issue  I have canceled the premium subscription but I was still...
  • Billy-J
  • Spotify Star
  • 180 Views
  • 3 replies
  • 0 likes
  • 180 Views
  • 3 replies
  • 0 likes

What happens when I reach the 3,333 limit on my device?

I've reached the limit of 3,333 tracks on my phone, but when I delete some I'm not able to add more. Is there a time limit on when I can download more, or should I be able to download more after deleting other? Or am I stcuk now forever and won't be ...

  • Newbie
  • I've reached the limit of 3,333 tracks on my phone, but when I delete some I'm not able to add more. Is there a time limit on when I can download more, or should I be able to download more after dele...
  • Billy-J
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Cancellation and Refund.

So, I kind of accidentally paid for a Premium subscription because I thought I was going for a free 30 day trial run. I just paid for it maybe 10 minutes ago. If I cancel now, can I get a full refund? xxthanksxx

  • Newbie
  • So, I kind of accidentally paid for a Premium subscription because I thought I was going for a free 30 day trial run. I just paid for it maybe 10 minutes ago. If I cancel now, can I get a full refund...
  • Billy-J
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Gift Card Payment Fail

Hi! I've been using spotify for a while now and want to gift a friend; however, when I entered my payment information for the gift card, it said "payment failed". I used the exact same card that is currently being billed. I tried another card as well...

  • Newbie
  •   Hi! I've been using spotify for a while now and want to gift a friend; however, when I entered my payment information for the gift card, it said "payment failed".    I used the ex...
  • Billy-J
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution No message in for verification code

I asking for premium and choose payment using pulse but not received any message for verification

  • Newbie
  • I asking for premium and choose payment using pulse but not received any message for verification
  • Jemi
  • Spotify Legend
  • 498 Views
  • 1 replies
  • 0 likes
  • 498 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Go To Hulu" button not showing up

PlanPremium (non student)Country USA My Question or Issue I'd like to take advantage of the Spotify Premium + Hulu bundle, however the "go to Hulu" button isn't showing up on my Spotify Account Overview. I've already tried clearing my cache and brows...

  • Newbie
  • Plan Premium (non student) Country  USA     My Question or Issue  I'd like to take advantage of the Spotify Premium + Hulu bundle, however the "go to Hulu" button isn't sho...
  • Jemi
  • Spotify Legend
  • 657 Views
  • 1 replies
  • 0 likes
  • 657 Views
  • 1 replies
  • 0 likes

Kein Premium trotz Zahlung

PlanFree/PremiumCountry GermanyDeviceLG G4Operating SystemAndroid Nougat My Question or Issue Hallo, ich habe am Donnerstag, den 30.08.2018 mein Spotify Konto per Gutschein aufgeladen, heute jedoch teilen mir App und Kontoübersicht mit, dass ich kein...

  • Newbie
  •   Plan Free/Premium Country  Germany Device LG G4 Operating System Android Nougat   My Question or Issue    Hallo, ich habe am Donnerstag, den 30.08.2018 mein Spo...
  • Billy-J
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

I can not go back from Premium to free suscription and I've been charged in my credit card

PlanPremiumCountrySpainDeviceSamsung Galaxy 8Plus I got a free subscription to Spotify Premium 3 months ago and this subscription finished by late august. When I tried to cancel this free premium subscription to go back to Free subscription I couldn’...

  • Casual Listener
  • Plan Premium Country Spain Device Samsung Galaxy 8Plus   I got a free subscription to Spotify Premium 3 months ago and this subscription finished by late august. When I tried to...
  • Billy-J
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes