Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
4 hours ago
amgb20
Casual Listener
105524 Views
70 replies
8 likes

105524 Views
70 replies
8 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-09-17 5:20:26 PM
nacho121
Visitor
13086 Views
24 replies
2 likes

13086 Views
24 replies
2 likes

Solved!! From trial and premium to student premium [error 404]

PlanPremiumCountrySlovakia DeviceSamsung Galaxy J5Operating SystemAndroid 7.1 My Question or IssueHi, a few months ago i tried 30days free trial, then i paid full price for premium after payment i realised i can verify my student status. Everything w...

chosee1
Regular
Plan Premium Country Slovakia Device Samsung Galaxy J5 Operating System Android 7.1 My Question or Issue Hi, a few months ago i tried 30days free trial, then i paid full pric...
2019-04-19 1:22:30 PM
2019-05-01 12:22:57 PM
Billy-J
Spotify Star
1497 Views
10 replies
0 likes

1497 Views
10 replies
0 likes

Superuser Contribution I have been charged twice the same day

Plan : StudentFree/Premium : PremiumCountry : Belgium Device : ZTE Axon 7 and Macbook Air My Question or Issue Hi guys, I come to you because I just notice that I have been charged twice on my credit card. It is 4,99EUR for both, there is just a diff...

Vincentdeb
Casual Listener
Plan : Student Free/Premium : Premium Country : Belgium Device : ZTE Axon 7 and Macbook Air My Question or Issue Hi guys, I come to you because I just notice that I...
2019-04-17 4:38:31 PM
2019-05-01 10:29:05 AM
Katerina
Spotify Legend
473 Views
3 replies
0 likes

473 Views
3 replies
0 likes

HBO add on with Premium and Hulu

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have Hulu with my premium subscription but I’ve been having trouble trying to add HBO to my...

Hannah73
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
2019-05-01 4:54:48 AM
2019-05-01 5:19:00 AM
Billy-J
Spotify Star
15076 Views
1 replies
2 likes

15076 Views
1 replies
2 likes

Solved!! Heard about the Google Home Mini, spotify redirected, full price and promo code 'already applied'

PlanFamily PremiumCountryAustraliaDeviceGalago ProOperating SystemMint 19, Firefox 66.0.2My Question or Issue I heard about the cool google home mini deal for Family Premium members. So I went to redeem it, ticked the box to tell Spotify I'm not a bo...

iPaq
Music Fan
Plan Family Premium Country Australia Device Galago Pro Operating System Mint 19, Firefox 66.0.2 My Question or Issue I heard about the cool google home mini deal for Family Premium ...
2019-05-01 1:27:25 AM
2019-05-01 4:46:42 AM
Luan
Spotify Star
778 Views
3 replies
0 likes

778 Views
3 replies
0 likes

Solved!! Offline Spotify Radio

Simply put, it would be a version of the radio function utilizing your saved songs. There are tons of people that use Spotify and have 5000+ songs downloaded but don't have the extra data to use radio when on the go (Us Canadian's and our silly cell ...

ObeyYourElders
Regular
Simply put, it would be a version of the radio function utilizing your saved songs. There are tons of people that use Spotify and have 5000+ songs downloaded but don't have the extra data to us...
2019-04-25 8:40:55 PM
2019-05-01 4:42:45 AM
ObeyYourElders
Regular
1831 Views
2 replies
0 likes

1831 Views
2 replies
0 likes

Solved!! Canada free google home mini

Hi, I am out of ideas about getting a free google home mini. I was sent a link to claim the device, but the link takes me to a page that "cannot be found." If you could advise on what the next steps are, I'd really appreciate it! Thank you.

Eileeniee
Newbie
Hi, I am out of ideas about getting a free google home mini. I was sent a link to claim the device, but the link takes me to a page that "cannot be found." If you could advise on what the next steps ...
2019-05-01 2:14:39 AM
2019-05-01 2:54:17 AM
Luan
Spotify Star
455 Views
1 replies
0 likes

455 Views
1 replies
0 likes

Solved!! [TR]-[ENG] Premium Satın Alırken Hata

PlanFree/PremiumCountryTurkeyDeviceSamsung Galaxy S7 EdgeOperating SystemWindows 10 / MacOsX My Question or IssueTurkish : Merhabalar,28 Martta başlattığım premium üyeliğimde 28 nisanda kartımdan para çekememesiyle devam edemiyorum. Tekrar satın alma...

sonerinki
Casual Listener
Plan Free/Premium Country Turkey Device Samsung Galaxy S7 Edge Operating System Windows 10 / MacOsX My Question or Issue Turkish : Merhabalar, 28 Martta başlattığım premium ü...
2019-04-30 7:07:30 PM
2019-05-01 1:56:16 AM
Luan
Spotify Star
544 Views
3 replies
0 likes

544 Views
3 replies
0 likes

Solved!! Unable to Connect Premium with Hulu

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI have been paying for a Premium subscription for a few months now. Recently, I have been receiving emails informing me that I now receive Hulu for free with my Premium. I am...

marheyoh
Newbie
Plan Premium Country USA Device PC Operating System Windows 10 My Question or Issue I have been paying for a Premium subscription for a few months now. Recently, I have been receivin...
2019-04-29 4:22:27 PM
2019-05-01 1:20:41 AM
Luan
Spotify Star
463 Views
1 replies
0 likes

463 Views
1 replies
0 likes

Having Trouble Registering for Google Home Mini (Canada) Won't Let Me Register

PlanPremiumCountryCanadaDevice Operating SystemWindows 10 Pro My Question or IssueI am having trouble accessing registration for a code for the Google Home Mini. I go to the page to redeem https://www.spotify.com/ca-en/googlehome/redeem/ and it tells...

y36ane1fxo2f3wi
Casual Listener
Plan Premium Country Canada Device Operating System Windows 10 Pro My Question or Issue I am having trouble accessing registration for a code for the Google Home Mini. I go to...
2019-04-30 9:24:28 PM
2019-04-30 10:18:25 PM
Billy-J
Spotify Star
276 Views
1 replies
0 likes

276 Views
1 replies
0 likes

Spotify/Hulu Bundle with 1 year .99 cent deal

I currently have the Hulu .99 cent per month deal. If I purchase spotify premium and merge my billing will my total still be .99 per month or will I lose the deal?

Nodbugger
Newbie
I currently have the Hulu .99 cent per month deal. If I purchase spotify premium and merge my billing will my total still be .99 per month or will I lose the deal?
2019-04-30 5:15:20 PM
2019-04-30 9:59:45 PM
Ethan_Moore004
Composer
568 Views
1 replies
0 likes

568 Views
1 replies
0 likes

Solved!! Charged when changed payment method

Spotify charged me R$10 when I updated the payment method to a new credit card. Usually they charge R$0 just to confirm the card but now this happened. Why? My plan is only due on 12/05 PlanPremium R$16,90CountryBrazilDeviceSamsung Expert NotebookOpe...

abominable
Newbie
Spotify charged me R$10 when I updated the payment method to a new credit card. Usually they charge R$0 just to confirm the card but now this happened. Why? My plan is only due on 12/05 Plan...
2019-04-30 4:41:21 PM
2019-04-30 9:44:33 PM
Bittencourt
Spotify Star
291 Views
1 replies
0 likes

291 Views
1 replies
0 likes

Not possible to enter this family plan

PlanPremiumCountryBrazil My Question or Issuemy mom was taken away from my family plan because both my and her email registered in spotify are not our main, so we missed the inbox. And now I'm trying to add her again, but when she accepts the invitat...

jpbelchote
Newbie
Plan Premium Country Brazil My Question or Issue my mom was taken away from my family plan because both my and her email registered in spotify are not our main, so we missed the ...
2019-04-30 9:33:23 PM
2019-04-30 9:43:09 PM
Bittencourt
Spotify Star
192 Views
1 replies
0 likes

192 Views
1 replies
0 likes

DOUBLE CHARGED

PlanPremiumCountryMALAYSIADeviceOPPO F1SOperating SystemAndroid My Question or Issueyou've been charging me double evEry month since last year. i quit 3 months ago and you still charging me.. twice every month!! What on earth is wrong with u??!!!! i ...

syaroldd
Casual Listener
Plan Premium Country MALAYSIA Device OPPO F1S Operating System Android My Question or Issue you've been charging me double evEry month since last year. i quit 3 months ago and you st...
2019-04-30 7:14:16 PM
2019-04-30 7:45:42 PM
Robert_W
Community Legend
279 Views
3 replies
0 likes

279 Views
3 replies
0 likes

Solved!! charged double in two different credit cards

PlanFree/PremiumCountrypanama/colombiaDeviceiPhone xOperating System(iOS 10 My Question or Issuehi, I cancelled my premiun account and realised I was being charged in two different credit cards, when I cancelled one of the monthly charges stop but no...

isabelyo
Newbie
Plan Free/Premium Country panama/colombia Device iPhone x Operating System (iOS 10 My Question or Issue hi, I cancelled my premiun account and realised I was being charged in...
2019-04-30 6:16:48 PM
2019-04-30 7:45:36 PM
Jose_M
Spotify Star
314 Views
1 replies
0 likes

314 Views
1 replies
0 likes

One email, two subscriptions?

Is it possible to have two subscriptions attached to the same email? I got a new card and didn't put it in the system so my subscription ran out. When I updated the card it charged me 9.99 (using the same email/password) instead of my student rate 4....

Shayli
Newbie
Is it possible to have two subscriptions attached to the same email? I got a new card and didn't put it in the system so my subscription ran out. When I updated the card it charged me 9.99 (...
2019-04-30 6:32:19 PM
2019-04-30 7:38:13 PM
Jose_M
Spotify Star
195 Views
2 replies
0 likes

195 Views
2 replies
0 likes

Change promo order

PlanPremiumCountry DeviceSamsung Galaxy S7 Edge, Macbook Pro late 2013Operating SystemAndroid Oreo, Macintosh My Question or IssueIn my haste to secure a google home mini, I selected the Chalk version of the Google Home Mini and google is advising it...

mdkath
Casual Listener
Plan Premium Country Device Samsung Galaxy S7 Edge, Macbook Pro late 2013 Operating System Android Oreo, Macintosh My Question or Issue In my haste to secure a google hom...
2019-04-15 7:50:35 PM
2019-04-30 7:11:33 PM
mdkath
Casual Listener
216 Views
2 replies
0 likes

216 Views
2 replies
0 likes

Charged twice per month

PlanPremiumCountryDenmarkDevice Samsung Galaxy so plusOperating SystemAndroid My Question or IssueHello, today I was charged twice for my subscription, it never happened before and I would like to ask you if you can take look at it ?

Leonard145
Newbie
Plan Premium Country Denmark Device Samsung Galaxy so plus Operating System Android My Question or Issue Hello, today I was charged twice for my subscription, it never happened...
2019-04-30 12:26:00 PM
2019-04-30 2:58:21 PM
Bittencourt
Spotify Star
197 Views
1 replies
0 likes

197 Views
1 replies
0 likes

Solved!!Superuser Contribution [India] Monthly Premium subscription error

Plan Free/Premium Country India Device (iPhone SE 32GB) Operating System (iOS 12) My Question or Issue FROM THE FIRST DAY OF SPOTIFY RELEASED IN INDIA I'M NOT ABLE TO SUBSCRIBE FOR MONTHLY PREMIUM SERVICE. EVERYTIME I TRY FOR PAYMENT SPOTIFY DECLINE ...

rudra_on
Casual Listener
Plan Free/Premium Country India Device (iPhone SE 32GB) Operating System (iOS 12) My Question or Issue FROM THE FIRST DAY OF SPOTIFY RELEASED IN INDIA I'M NOT ABLE TO SUBSC...
2019-04-01 10:59:28 AM
2019-04-30 2:57:59 PM
Peter
Spotify Legend
4867 Views
10 replies
2 likes
india

4867 Views
10 replies
2 likes

Daily Mixes

Until the last few days, the Daily Mixes I had were endless like it should be, but since Monday, my Daily Mixes are limited to 50 songs and when I finish listening to them, the songs aren't being replaced.

yonikal56
Casual Listener
Until the last few days, the Daily Mixes I had were endless like it should be, but since Monday, my Daily Mixes are limited to 50 songs and when I finish listening to them, the songs aren't being rep...
2019-04-27 2:53:10 PM
2019-04-30 8:12:33 AM
yonikal56
Casual Listener
560 Views
2 replies
2 likes

560 Views
2 replies
2 likes

Cancel subscription

hello everyonei first used spotify through facebook but now i have deleted my facebook account and i’m not able to cancel my subscriptioncan someone please help to solve this issuethanks

user-removed
Visitor
hello everyone i first used spotify through facebook but now i have deleted my facebook account and i’m not able to cancel my subscription can someone please help to solve this issue thanks
2019-04-30 5:02:23 AM
2019-04-30 5:17:40 AM
Billy-J
Spotify Star
299 Views
1 replies
0 likes

299 Views
1 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Subscriptions

Forum Posts