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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8089 Views
  • 23 replies
  • 2 likes
  • 8089 Views
  • 23 replies
  • 2 likes

Superuser Contribution Falha no Pagamento

PlanFree/PremiumCountryBrazilDevice(ASUS Zenfone 4 Selfie)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEstou tentando fazer uma assinatura Premium, porém sou menor de 18 anos e a assinatura não é feitaCostumava fazer o ...

  • Newbie
  • Plan Free/Premium Country Brazil Device (ASUS Zenfone 4 Selfie) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Estou tentando fazer uma assinatura...
  • Guido
  • Spotify Legend
  • 485 Views
  • 4 replies
  • 0 likes
  • 485 Views
  • 4 replies
  • 0 likes

I'm want to refund.

I'm want to refund. I just try a trial and now had paid for premium account after trial. But i dont use spotify anymore so i want to refund. So what i can do?My email: *snip*

  • Newbie
  •    I'm want to refund. I just try a trial and now had paid for premium account after trial. But i dont use spotify anymore so i want to refund. So what i can do? My email: *snip*
  • Maxim
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Cancelling unknown subscription

PlanPremiumCountrySweden Device Operating System My Question or Issue I have two withdrawls from my account for some time now, 1 for the premium family and 1 for another subscription although I have no idea what account belongs to it. Can someone hel...

  • Newbie
  • Plan Premium Country Sweden  Device   Operating System     My Question or Issue   I have two withdrawls from my account for some time now, 1 for the premium family...
  • Billy-J
  • Spotify Star
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

signed up with random email then bought premium

PlanPremiumCountry United States of AmericaDevice Operating System My Question or Issue soooo im 13 and i signed up with a random email. it was like *snip* or something. (THATS NOT ACTUALLY IT)i might of messed up too much already because i didn't sa...

  • Newbie
  • Plan Premium Country  United States of America Device   Operating System     My Question or Issue   soooo im 13 and i signed up with a random email. it was like *s...
  • Loxer
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Solved!! Payment expired. Will I lose everything?

PlanPremium Country Ireland Device(iPhone 6)Operating System12.1 My Question or Issue Hi. I was wondering if you guys could help me. My Visa card expired so now when I open the Spotify app it’s just the free version. It gives me an option to upgrade ...

  • Casual Listener
  • Plan Premium  Country  Ireland  Device (iPhone 6) Operating System 12.1   My Question or Issue  Hi. I was wondering if you guys could help me.  My Visa card e...
  • eoinfoster1989
  • Casual Listener
  • 509 Views
  • 5 replies
  • 0 likes
  • 509 Views
  • 5 replies
  • 0 likes

Problemas para suscribirme

Soy de Argentina, estuve intentando suscribirme al plan $99 mensuales pero no me deja. Cada vez que intentó me pone "Ha habido un error en el proceso de su pago. Intente mas tarde o con otro metodo de pago". Cualquier ayuda es agradecida. Saludos.

  • Newbie
  • Soy de Argentina, estuve intentando suscribirme al plan $99 mensuales pero no me deja. Cada vez que intentó me pone "Ha habido un error en el proceso de su pago. Intente mas tarde o con otro metodo d...
  • Brunelicia
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

REEMBOLSO COBRANÇA INDEVIDA - 16,90

CANCELEI MEU PREMIUM EM JANEIRO, ANTES DA DATA CORRETA. E AGORA EM FEVEREIRO VEIO DESCONTANDO NEM MEU CARTÃO O VALOR DE 16,90. PEDRO PARA QUE SEJA ESTORNADO O VALOR O QUANTO ANTES, POIS NEM FUNCIONANDO MEU SPOTIFY ESTÁ. NO AGUARDO DE PROVIDÊNCIAS. AT...

  • Newbie
  • CANCELEI MEU PREMIUM EM JANEIRO, ANTES DA DATA CORRETA.  E AGORA EM FEVEREIRO VEIO DESCONTANDO NEM MEU CARTÃO O VALOR DE 16,90.  PEDRO PARA QUE SEJA ESTORNADO O VALOR O QUANTO ANTES, POIS...
  • Brunelicia
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Charged twice in a month

PlanPremiumCountryMexico My Question or Issue Hello, I've been a Premium Spotify user since several years ago. All my payments are automatically charged to my Credit Card at $99 MXP per month. Recently, I see in my Credit Card Statement 2 chages of S...

  • Casual Listener
  • Plan Premium Country Mexico   My Question or Issue  Hello, I've been a Premium Spotify user since several years ago. All my payments are automatically charged to my Credit Card at $99...
  • cfrancocmx
  • Casual Listener
  • 326 Views
  • 4 replies
  • 0 likes
  • 326 Views
  • 4 replies
  • 0 likes

Problemas com o plano

Olá!O valor de R$ 16,90 foi debitado no meu cartão de crédito. Quando entro pelo notebook para cancelar a assinatura, não sou assinante. Como fazer o cancelamento?No aguardo,Eliza

  • Newbie
  •   Olá! O valor de R$ 16,90 foi debitado no meu cartão de crédito. Quando entro pelo notebook para cancelar a assinatura, não sou assinante. Como fazer o cancelamento? No aguardo, Eliza &nbs...
  • Bittencourt
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Can't rejoin Family Subscription

PlanFamily Subscription CountryDenmark My Question or Issue I've been kicked off the family subscription, because I failed to verify my adress within 7 days. I did not see the mail in my mailbox, until today my Premium was revoked. Now with a new inv...

  • Casual Listener
  • Plan Family Subscription   Country Denmark     My Question or Issue  I've been kicked off the family subscription, because I failed to verify my adress within 7 days....
  • Perovic
  • Casual Listener
  • 905 Views
  • 4 replies
  • 0 likes
  • Family Plan Issue
  • 905 Views
  • 4 replies
  • 0 likes

Payment Failure for Premium

Hello all, I noticed several people within the community, including myself, are experiencing Payment Failure with Spotify Premium. I received an email from Spotify and right away updated my billing options. I've been using this card for months now, s...

  • Casual Listener
  •   Hello all,   I noticed several people within the community, including myself, are experiencing Payment Failure with Spotify Premium.    I received an email from Spotify and...
  • Billy-J
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • Payment failure
    Subscription
  • 378 Views
  • 1 replies
  • 0 likes

Problem changing Payment method

Hi, I am trying to change my payment method and my AMERICAN EXPRES card keeps getting declined with the following message: "Your payment method and country don't match." My home zip code is from Florida and my card is from New York but that’s the sam...

  • Newbie
  • Hi,   I am trying to change my payment method and my AMERICAN EXPRES card keeps getting declined with the following message: "Your payment method and country don't match." My home zip cod...
  • OneByBoo
  • Roadie
  • 300 Views
  • 1 replies
  • 0 likes
  • Changing payment method
  • 300 Views
  • 1 replies
  • 0 likes

Charged although cancelled. (I have a cancelled confirmation mail)

PlanPremiumCountryNorway My Question or Issue I cancelled Spotify Premium February 8th. I was sent an email confirming this. Still I was charged today.How on earth do I contact support?They don't exactly make a good case for me to return later ...Mor...

  • Casual Listener
  • Plan Premium Country Norway     My Question or Issue   I cancelled Spotify Premium February 8th. I was sent an email confirming this.  Still I was charged today. How o...
  • Brunelicia
  • Community Legend
  • 337 Views
  • 3 replies
  • 0 likes
  • 337 Views
  • 3 replies
  • 0 likes

Will I Lose Local Files That I Downloaded While I Had Premium

PlanPremiumCountry CanadaDeviceiPhone 8Operating SystemiOS 12.1.4 My Question or IssueI have a premium membership and decided to upload a local file to spotify to listen to in my playlist. My premium is expiring soon and I was considering not renewin...

  • Newbie
  • Plan Premium Country  Canada Device iPhone 8 Operating System iOS 12.1.4   My Question or Issue I have a premium membership and decided to upload a local file to spotify to listen...
  • Maxim
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Can't redeem premium code

I've problem here... I just redeem t8 digit Premium Code using Boost app.. And I've tried to enter the code but why the websites say that my Code doesn't valid? Please help me..

  • Casual Listener
  • I've problem here...  I just redeem t 8 digit Premium Code using Boost app..  And I've tried to enter the code but why the websites say that my Code doesn't valid? Please help me..
  • Billy-J
  • Spotify Star
  • 455 Views
  • 3 replies
  • 0 likes
  • 455 Views
  • 3 replies
  • 0 likes

Plz update my account payment to Year membership.

I already paid for year-membership but nothing response so plz update my account before i lost my offline music thxx.

  • Newbie
  • I already paid for year-membership but nothing response so plz update my account before i lost my offline music thxx.
  • Billy-J
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Website and app not working but paying for premium!

I have several issues continuing with Spotify.Background : I was previously on my dad's Premium Family plan while I was living with them before moving to Stockholm last year. After moving of course I was no longer able to use that account, stating th...

  • Casual Listener
  • I have several issues continuing with Spotify. Background : I was previously on my dad's Premium Family plan while I was living with them before moving to Stockholm last year. After moving of cour...
  • Billy-J
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Invite for premium not working

The Premium invite Reddem code sent to me is not workingPlanPremiumCountry USA Device(iPhone 6, Samsung Galaxy )Operating System(iOS 10, Android Oreo, .) My Question or Issue Invitation code is not working for premium

  • Newbie
  • The Premium invite Reddem code sent to me is not working Plan Premium Country USA   Device (iPhone 6, Samsung Galaxy ) Operating System (iOS 10, Android Oreo, .)   My Quest...
  • Billy-J
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

60 Days Free Premium subscription

Hi- I received an email from Spotify regarding 60 days free premium membership but when I hit the link it showed 30 days, can anyone help me on how the resolve this ? ThanksVJ PlanFree/PremiumCountry United StatesDevice(iPhone

  • Newbie
  • Hi- I received an email from Spotify regarding 60 days free premium membership but when I hit the link it showed 30 days, can anyone help me on how the resolve this ?   Thanks VJ   &nb...
  • Brunelicia
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Solved!! Change Unlimited from Desktop to Phone?

PlanUnlimitedCountry SwedenDeviceSamsung Note 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have Spptify Unlimited. I wonder if it is possible to have it on the phone instead of on the desktop?

  • Casual Listener
  • Plan Unlimited Country  Sweden Device Samsung Note 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I have Spptify Unlimited. I wonder ...
  • Maxim
  • Spotify Star
  • 315 Views
  • 3 replies
  • 0 likes
  • 315 Views
  • 3 replies
  • 0 likes