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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4090 Views
  • 23 replies
  • 2 likes
  • 4090 Views
  • 23 replies
  • 2 likes

Payment

I cancelled my subscription before my trial ended and I was still charged. I am confused?

  • Newbie
  • I cancelled my subscription before my trial ended and I was still charged. I am confused?
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Why did I not get the "3 months for 1 month price" offer?

So how come. The first time the offer was availible, it was 9 DKK for 3 months. After that, it was 99DKK for 3 months and now? I dont even get that offer anymore even though it is up. I will be honest. It is kind of sad that you do not care about you...

  • Casual Listener
  •   So how come. The first time the offer was availible, it was 9 DKK for 3 months. After that, it was 99DKK for 3 months and now? I dont even get that offer anymore even though it is up. I will ...
  • Mantisentil
  • Community Legend
  • 269 Views
  • 3 replies
  • 0 likes
  • 269 Views
  • 3 replies
  • 0 likes

I want to cancel my premium subscription

PlanPremiumCountry Deviceiphone 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I mistake subscribe premium on spotify. I want to cancel it.

  • Newbie
  • Plan Premium Country   Device iphone 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I mistake subscribe premium on spotify. I want to...
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Charged twice per month

PlanI had premium until I saw they charge me twice a month for the past 4 months! BSCountry DeviceiPhone XOperating System(iOS.) My Question or Issue I’m being charged twice by Spotify!! I only have one account and I’ve been paying double for a long ...

  • Casual Listener
  •   Plan I had premium until I saw they charge me twice a month for the past 4 months! BS Country   Device iPhone X Operating System (iOS.)   My Question or Issue  I’m be...
  • Billy-J
  • Spotify Star
  • 216 Views
  • 4 replies
  • 0 likes
  • 216 Views
  • 4 replies
  • 0 likes

Not being able to unlink Hulu is a bit ridiculous.

Being unable to unlink or cancel subscriptions to other services offered through Spotify is about as ridiculous as it gets... I mean who in the world even approved such a thing... Want Hulu w/ no commercials... you need to make a whole new account an...

  • Newbie
  • Being unable to unlink or cancel subscriptions to other services offered through Spotify is about as ridiculous as it gets... I mean who in the world even approved such a thing...   Want Hulu ...
  • Billy-J
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Upgraded to Spotify Family without consent

I am located in Ireland. I checked my bank account today and was charged €14.99 instead of the usual €9.99. I logged into Spotify and realised that I now had the family plan - I never signed up to this nor asked for this to be done, nor gave permissi...

  • Newbie
  •   I am located in Ireland.  I checked my bank account today and was charged €14.99 instead of the usual €9.99.  I logged into Spotify and realised that I now had the family plan ...
  • Billy-J
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Spotify has started debiting bank account although attached to a phone plan

PlanPremiumCountryIreland ALL SORTED NOW THANKS TO @SPOTIFY ON TWITTER...SO HELPFUL THANKS GUYS I have a phone plan with Vodafone including 24month spotify premium. Over the last 3 months (I still have 10months on my phone plan) 9.99 has been debited...

  • Newbie
  • Plan Premium Country Ireland    ALL SORTED NOW THANKS TO @SPOTIFY ON TWITTER...SO HELPFUL THANKS GUYS 😊 I have a phone plan with Vodafone including 24month spotify premium.  Ove...
  • Billy-J
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Family plan redemption issue

PlanPremiumCountry CanadaDeviceMultiple devicesOperating SystemMultiple OSsMy Question or Issue I have given this company several months to resolve my issue of not being able to add my son to my family plan. Communicated multiple times here and via T...

  • Visitor
  • Plan Premium Country  Canada Device Multiple devices Operating System Multiple OSs My Question or Issue  I have given this company several months to resolve my issue of not being a...
  • Billy-J
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • Family Plan Issue
    Premium
  • 303 Views
  • 1 replies
  • 0 likes

Cambio de plan no solicitado

Hola, vengo pagando el plan premium pero común hace más de 6 meses y el mes me cobro como si fuera un plan premium familar. Yo jamás hice este pedido para cambiar de plan y soy la única persona que uso la cuenta. Alguien me puede brindar información ...

  • Casual Listener
  •   Hola, vengo pagando el plan premium pero común hace más de 6 meses y el mes me cobro como si fuera un plan premium familar. Yo jamás hice este pedido para cambiar de plan y soy la única perso...
  • Billy-J
  • Spotify Star
  • 748 Views
  • 1 replies
  • 0 likes
  • 748 Views
  • 1 replies
  • 0 likes

Payment

PlanPremium CountryDanmarkDeviceIPhone 7 Operating SystemiOS10 My Question or IssueI will write in english, i hope more can help or understand my question.I have Spotify premium and i have had it for at long time. So this is the first time i have tro...

  • Newbie
  •  Plan Premium  Country Danmark Device IPhone 7  Operating System iOS10   My Question or Issue I will write in english, i hope more can help or understand my question. I...
  • Billy-J
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Premium for family

PlanPremium for family account My Question or IssueI am the owner on the account and my wife is a member. Can that be switched around? I want to come off the account and she would like to switch to an individual Premium account.

  • Casual Listener
  • Plan Premium for family account   My Question or Issue I am the owner on the account and my wife is a member. Can that be switched around? I want to come off the account and she would like t...
  • Billy-J
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Family PLan - Chance Address

My brother are blocked on spotify Family because has something wrong on my address, but I can't change on my profile!!! I want to change my Address and ZIP code!

  • Newbie
  • My brother are blocked on spotify Family because has something wrong on my address, but I can't change on my profile!!! I want to change my Address and ZIP code!
  • Billy-J
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Cant cancel old subscription

I have 2 accounts on the same email i cant access My old account to cancel the sub and i am paying double ive tried the reset pasword thing but it resets the account that i am using.Question form is not answering My question!! Tried so many Times

  • Newbie
  • I have 2 accounts on the same email i cant access My old account to cancel the sub and i am paying double ive tried the reset pasword thing but it resets the account that i am using.Question form is ...
  • Billy-J
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

No phone contact?

PlanPremiumCountryUS Deviceiphone 8 plusOperating SystemiOS 10 My Question or Issue Where do i start. First its**bleep** spotify doesnt have a phone line to contact them. How messed up is that. And since i recently moved i cant change my address? i h...

  • Newbie
  •   Plan Premium Country US   Device iphone 8 plus Operating System iOS 10   My Question or Issue   Where do i start. First its**bleep** spotify doesnt have a phone lin...
  • Billy-J
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

My premium is gone!!

I bought student premium last November 26, 2018 for 1 month and I'm shocked that my account is on free mode. help please. Attached below is my receipt.

  • Casual Listener
  • I bought student premium last November 26, 2018 for 1 month  and I'm shocked that my account is on free mode. help please. Attached below is my receipt.
  • Mantisentil
  • Community Legend
  • 164 Views
  • 3 replies
  • 0 likes
  • 164 Views
  • 3 replies
  • 0 likes

Solved!! If I get premium in one country, will I still have it in another?

PlanFree DeviceLenovo G50Operating SystemWindows 10My Question I am thinking of getting Premium. My family travels a LOT. If I get Premium in the U.S., will it work in another country? Or will I have to get Premium for each country?

  • Regular
  • Plan Free   Device Lenovo G50 Operating System Windows 10 My Question  I am thinking of getting Premium. My family travels a LOT. If I get Premium in the U.S., will it work in anoth...
  • landonharris88
  • Composer
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Drama cancelling Premium!

I have been trying to cancel Premium as I can no longer afford it. So I go down all the suggested avenues to find Spotify says I'm on Free when I pay monthly. I've messages Meredith and Pete and had no replies. I only have the 1 account through Spoti...

  • Regular
  • I have been trying to cancel Premium as I can no longer afford it. So I go down all the suggested avenues to find Spotify says I'm on Free when I pay monthly.  I've messages Meredith and Pete an...
  • Billy-J
  • Spotify Star
  • 497 Views
  • 6 replies
  • 0 likes
  • 497 Views
  • 6 replies
  • 0 likes

Hacked and change in subscription

PlanPremiumCountry SingaporeDeviceAllOperating SystemWindows, iOS, Andriod, mac My Question or Issue In July 2018 my spotify account was hacked. During the hack someone started using by account. They also changed the plan from premium to family. I qu...

  • Newbie
  • Plan Premium Country  Singapore Device All Operating System Windows, iOS, Andriod, mac   My Question or Issue  In July 2018 my spotify account was hacked. During the hack som...
  • Maxim
  • Spotify Star
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Payment with India issued card

I am an Indian who typically works out of India. I also subscribe regularly to premium in the past. In my current location, Spotify is available but I still dont have a local means of payment. So, when I try to use my India card, Spotify is not accep...

  • Casual Listener
  • I am an Indian who typically works out of India. I also subscribe regularly to premium in the past.   In my current location, Spotify is available but I still dont have a local means of paymen...
  • Maxim
  • Spotify Star
  • 1700 Views
  • 3 replies
  • 0 likes
  • 1700 Views
  • 3 replies
  • 0 likes

Double Payment

I have the premium family plan and it looks like on Nov 15th i was charged twice. Am having a hard time finding who to contact in regards to fgetting this reversed.

  • Newbie
  •    I have the premium family plan and it looks like on Nov 15th i was charged twice.  Am having a hard time finding who to contact in regards to fgetting this reversed.
  • OneByBoo
  • Roadie
  • 236 Views
  • 1 replies
  • 0 likes
  • Payment
  • 236 Views
  • 1 replies
  • 0 likes