Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 18610 Views
  • 27 replies
  • 4 likes
  • 18610 Views
  • 27 replies
  • 4 likes

Change country at account

PlanPremiumCountryPolandDeviceHuawei P30Operating SystemAndroid Pie My Question or IssueHi, I got premium code (for reendem) but I cant use it for my country. Can you try check and change it for my country, and I will use it? Thank you

  • Casual Listener
  • Plan Premium Country Poland Device Huawei P30 Operating System Android Pie   My Question or Issue Hi, I got premium code (for reendem) but I cant use it for my country. Can you try che...
  • Billy-J
  • Spotify Star
  • 2674 Views
  • 4 replies
  • 0 likes
  • 2674 Views
  • 4 replies
  • 0 likes

I updated my payment method and now my hulu wont work.

I had to update my payment method. And now I cant access my hulu account.

  • Casual Listener
  • I had to update my payment method. And now I cant access my hulu  account.  
  • moco
  • Casual Listener
  • 5861 Views
  • 8 replies
  • 1 likes
  • Account
  • 5861 Views
  • 8 replies
  • 1 likes

Fui cobrado 2 vezes a mais

PlanPremiumCountry Device(PC , IOS IPAD)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuefui pegar a promoção da conta premium no valor de 16,90 fui pagar pelo cartão de crédito pré pago nas 2 primeiras tentativas o site do...

  • Newbie
  • Plan Premium Country   Device (PC , IOS IPAD) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue fui pegar a promoção da conta premium no valor d...
  • Bittencourt
  • Spotify Star
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updated my payment information but it reverted my account

PlanPremium with HuluCountry US My Question or Issue I had a premium spotify with Hulu plan. I had to change my card information because I got a new one and it was trying to charge the old one. I followed the instructions for updating that through sp...

  • Newbie
  • Plan Premium with Hulu Country  US   My Question or Issue  I had a premium spotify with Hulu plan. I had to change my card information because I got a new one and it was trying t...
  • Peter
  • Spotify Legend
  • 1616 Views
  • 4 replies
  • 7 likes
  • 1616 Views
  • 4 replies
  • 7 likes

Problem with account upgrade | Odeta Stuikys Rose

HelloThis is Odeta Stuikys Rose I was trying to upgrade my account, but I am facing problem with that, I submitted all the required information to upgrade my account but it is showing me an error. After this, I tried to upgrade it after few days but ...

  • Regular
  • Hello This is Odeta Stuikys Rose   I was trying to upgrade my account, but I am facing problem with that, I submitted all the required information to upgrade my account but it is showing me a...
  • Pedro785462
  • Newbie
  • 4060 Views
  • 31 replies
  • 21 likes
  • account error
    odeta stuikys rose
    odetta chtouikite
    odetta medich
    odetta rose
    spotify account problem
    Sydney Morning Herald
    upgrade problem
  • 4060 Views
  • 31 replies
  • 21 likes

Image of Posdcaster

Hi, I have a problem.I made a page using Wordpress and using Power-Press I was able to send the audio to Spotify, but the catalog image is with the Power-press icon. How can I change catalog image?Thank you

  • Casual Listener
  • Hi, I have a problem. I made a page using Wordpress and using Power-Press I was able to send the audio to Spotify, but the catalog image is with the Power-press icon. How can I change catalog image?...
  • Billy-J
  • Spotify Star
  • 730 Views
  • 7 replies
  • 0 likes
  • 730 Views
  • 7 replies
  • 0 likes

how to change my subscription from side account to main account

I used to be on a family plan with my ex. He cancelled the family plan, however I have an individual plan on another account. How do i transfer the subscription from the new side account, to my existing seasoned account?

  • Newbie
  • I used to be on a family plan with my ex. He cancelled the family plan, however I have an individual plan on another account. How do i transfer the subscription from the new side account, to my exist...
  • Billy-J
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Subscription issue

PlanPremium for 10Should be premium with hulu for 5CountryUSADeviceSamsung Galaxy 9My Question or IssueI was recently charged 10 dollars because my 5 dollar college deal expired. Now I renewed the 5 dollar plan while the 10 dollar charge was still pe...

  • Newbie
  •   Plan Premium for 10 Should be premium with hulu for 5 Country USA Device Samsung Galaxy 9 My Question or Issue I was recently charged 10 dollars because my 5 dollar college deal expir...
  • Billy-J
  • Spotify Star
  • 368 Views
  • 3 replies
  • 0 likes
  • 368 Views
  • 3 replies
  • 0 likes

Subscription

Hi, day before yester I registered to use the premium for 99 cents. I never used spotify before, so i wanted to check it out. I even have the statement that i paid, but in my account still says i am a free user and not premium user. Tried to get help...

  • Visitor
  • Hi, day before yester I registered to use the premium for 99 cents. I never used spotify before, so i wanted to check it out. I even have the statement that i paid, but in my account still says i am ...
  • Billy-J
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

99p offer not working

I am trying to redeem the offer on my account that I have not tried a trial on. It says that I have previously tried the trial and am not eligible for the offer, but I haven't tried the trial before. This is the message I'm getting:It looks like you’...

  • Newbie
  • I am trying to redeem the offer on my account that I have not tried a trial on. It says that I have previously tried the trial and am not eligible for the offer, but I haven't tried the trial before....
  • eternalliving
  • Newbie
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

I bought this 3 months for 1 euro thing. I payed spotify but I still don’t have the premium.

PlanFree but it should be premiumCountry Device(iPhone XOperating SystemIos 12 My Question or Issue

  • Casual Listener
  • Plan Free but it should be premium Country   Device (iPhone X Operating System Ios 12   My Question or Issue  
  • Bethany_Dawn
  • Community Legend
  • 725 Views
  • 5 replies
  • 0 likes
  • 725 Views
  • 5 replies
  • 0 likes

Superuser Contribution Novos lançamentos não estão aparecendo

PlanPremiumCountryBrasilDevicePC/LG K11+Operating SystemWindows 7/Android 7.1.2 My Question or IssuePrezados, a seção de novos lançamentos não está atualizando. Continuo vendo os mesmos lançamentos de mais de 2 semanas atrás.

  • Visitor
  • Plan Premium Country Brasil Device PC/LG K11+ Operating System Windows 7/Android 7.1.2   My Question or Issue Prezados, a seção de novos lançamentos não está atualizando. Continuo vend...
  • Peter
  • Spotify Legend
  • 968 Views
  • 1 replies
  • 0 likes
  • 968 Views
  • 1 replies
  • 0 likes

Change family plan once a year

Hi, I recently started a Family Plan and invited my family to it. However due to some issues with the address I had to start a new Plan and, as a result one of my family members cannot accept the invite, receiving the error that they cannot change fa...

  • Newbie
  • Hi, I recently started a Family Plan and invited my family to it. However due to some issues with the address I had to start a new Plan and, as a result one of my family members cannot accept the inv...
  • Billy-J
  • Spotify Star
  • 599 Views
  • 1 replies
  • 0 likes
  • 599 Views
  • 1 replies
  • 0 likes

Charged 9,99$ for the trial (suposed to be 0,99$)

PlanPremium (trial)DeviceSamsung A5Operating SystemAndroid Hello, thank in advance to help me. I had free account and then, I decided to try the trial in the publicities (3 month for 0,99$). So, when I received my bill, it was 9,99$. Can you help me ...

  • Regular
  • Plan Premium (trial) Device Samsung A5 Operating System Android   Hello, thank in advance to help me.  I had free account and then, I decided to try the trial in the publicities (3 ...
  • Billy-J
  • Spotify Star
  • 3291 Views
  • 9 replies
  • 0 likes
  • 3291 Views
  • 9 replies
  • 0 likes

Premium Duo; unable to add user

Every time I send the link to my wife for Premium Duo and she verifies our address, she gets an error. The error she continually gets is attached. When we click the link for help it sends her to a 404 page. We've tried to set it up numerous times, wi...

  • Casual Listener
  • Every time I send the link to my wife for Premium Duo and she verifies our address, she gets an error. The error she continually gets is attached. When we click the link for help it sends her to a 40...
  • osornios
  • Spotify Star
  • 1678 Views
  • 4 replies
  • 0 likes
  • 1678 Views
  • 4 replies
  • 0 likes

Fix A Subscription

I have a Student Premium account that charges me $5 a month which did on 6/10 but then I was also charged the whole $10 yesterday. What do I do and how do I get it fixed?PlanPremiumCountryUnited StatesDeviceiPhone 10Operating System My Question or Is...

  • Newbie
  • I have a Student Premium account that charges me $5 a month which did on 6/10 but then I was also charged the whole $10 yesterday. What do I do and how do I get it fixed? Plan Premium Country Un...
  • Billy-J
  • Spotify Star
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Solved!! New phone, can't download music on family premium

PlanPremium FamilyCountryBelgium DeviceSamsung Galaxy S10 My Question or IssueI've had Premium Family for months (on my name) & it worked fine. Now, 2 weeks ago i've bought a new phone, and Inve noticed I'm unable to download music for offline use. I...

  • Casual Listener
  • Plan Premium Family Country Belgium  Device Samsung Galaxy S10    My Question or Issue I've had Premium Family for months (on my name)  & it worked fine. Now, 2 weeks ...
  • Billy-J
  • Spotify Star
  • 936 Views
  • 3 replies
  • 0 likes
  • Premium family not working
  • 936 Views
  • 3 replies
  • 0 likes

Credit card not valid

PlanPremiumCountryHungaryDeviceSamsung Galaxy S8My Question or IssueHy everyone!My question would be that my existing bank card I use, does not accept spotify, what should I do to accept and be premium tag? (I want to buy this 1 euro 3 month premium)...

  • Newbie
  • Plan Premium Country Hungary Device Samsung Galaxy S8 My Question or Issue Hy everyone! My question would be that my existing bank card I use, does not accept spotify, what should I do to acc...
  • Billy-J
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

I had a delayed payment & some features disabled. Payment has been taken & features not re-enabled

Premium PlanCanada DeviceiPhone 6S+Operating SystemiOS 12.3.1 My account didn’t have enough to pay on time, some premium features had been disabled. The payment has now been taken from my bank account but the features weren’t re-enabled. I can no lon...

  • Newbie
  • Premium Plan Canada   Device iPhone 6S+ Operating System iOS 12.3.1   My account didn’t have enough to pay on time, some premium features had been disabled. The payment has now been...
  • Billy-J
  • Spotify Star
  • 430 Views
  • 1 replies
  • 0 likes
  • payment issues
    Premium
    Premium features disabled
  • 430 Views
  • 1 replies
  • 0 likes

Subscription failed but money charged

PlanFree/PremiumCountryEgyptDevice Samsung Galaxy s6 edgeOperating System Android Oreo, Windows 10 My Question or IssueI trired many times to subscribtion with offer 3 monthes for 5egp and evrey time time it failed and spotify deduce and charge me an...

  • Newbie
  • Plan Free/Premium Country Egypt Device  Samsung Galaxy s6 edge Operating System  Android Oreo, Windows 10   My Question or Issue I trired many times to subscribtion with...
  • Billy-J
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes