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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

153694 Views

69 replies

10 likes

Premium for Family
  • 153694 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

99737 Views

89 replies

4 likes

  • 99737 Views
  • 89 replies
  • 4 likes

Solved!! Charged twice for spotify student.

PlanFreeCountryCanadaDevice(iPhone 6s)Operating System(iOS 11.4) My Question or IssueI have been charged 4.99 CAD for spotfy student even though there are no subscriptions or reciepts. On my bak account is shows that 4.99 has been charged twice (on h...

Visitor

Plan Free Country Canada Device (iPhone 6s) Operating System (iOS 11.4)   My Question or Issue I have been charged 4.99 CAD for spotfy student even though there are no subscriptions or...

Billy-J

Spotify Star

714 Views

1 replies

0 likes

  • 714 Views
  • 1 replies
  • 0 likes

Student subscription deactivated but invoice is paid

PlanFree/Premium (Student)CountryNetherlandsDevice(iPhone 7, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I have paid my invoice for September however today my account was switched to the fr...

Newbie

Plan Free/Premium (Student) Country Netherlands Device (iPhone 7, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, &n...

OviiiOne

Community Legend

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

Solved!! Premium

I’ve had the premium subscription for years. I recently canceled my credit card and was sent back to the free subscription. But then i got a new card and updsted the payment in my icloud but i couldn’T change ANYWHERE in the app to the premium subscr...

Casual Listener

I’ve had the premium subscription for years. I recently canceled my credit card and was sent back to the free subscription. But then i got a new card and updsted the payment in my icloud but i couldn...

Juliazerwes

Casual Listener

966 Views

2 replies

0 likes

  • 966 Views
  • 2 replies
  • 0 likes

Hola! Me descontaron la suscripción pero no tengo spotify premium

No se requiere ninguna de la información a continuación. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo.PlanGratis / PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro a finales de 2016)Sistema operat...

Casual Listener

No se requiere ninguna de la información a continuación. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo. Plan Gratis / Premium País   Dispositivo (iPho...

OviiiOne

Community Legend

792 Views

3 replies

0 likes

  • 792 Views
  • 3 replies
  • 0 likes

My Premium subscription suddenly stopped, but I already paid

Location The NetherlandsThe title says it all. I pay with a Dutch bank and it has worked for months now suddenly my premium subscription has stopped, I haven't gotten ANY email, notification or whatever about this, it just stopped abruptly. And I pai...

Casual Listener

Location The Netherlands The title says it all. I pay with a Dutch bank and it has worked for months now suddenly my premium subscription has stopped, I haven't gotten ANY email, notification or w...

Shuidong

Roadie

770 Views

1 replies

0 likes

  • 770 Views
  • 1 replies
  • 0 likes

Credit Card Payment Failure

Every month, my spotify premium payment fails.When i update my payment details, it takes the payment and i can keep using premium. The problem is that i use the same credit card before and after updating payment details. But every month, im having th...

Visitor

Every month, my spotify premium payment fails. When i update my payment details, it takes the payment and i can keep using premium.   The problem is that i use the same credit card before a...

Billy-J

Spotify Star

653 Views

1 replies

0 likes

Credit Card
Failure
Payment
Premium
  • 653 Views
  • 1 replies
  • 0 likes

I bought premium on my old account that I don’t use can I switch it to my regular one

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

489 Views

1 replies

0 likes

  • 489 Views
  • 1 replies
  • 0 likes

Charged twice 2 different amounts, why?

I've been charged twice this month.I didn't upgrade to family, I don't have multiple accounts. My account is linked to my Facebook.I just renewed my premiuim.But I've been charged €12.99 and €9.99 on September 15thWhy is this Spotify?

Visitor

I've been charged twice this month. I didn't upgrade to family, I don't have multiple accounts. My account is linked to my Facebook. I just renewed my premiuim. But I've been charged €12.99 and €9...

Billy-J

Spotify Star

656 Views

1 replies

0 likes

  • 656 Views
  • 1 replies
  • 0 likes

Spotify Premium Duo

I tried to access Spotify Premium Duo under Account Overview, but it just keeps buffering and won't let me access. Is this because the one i'm sharing with removed their account?

Visitor

I tried to access Spotify Premium Duo under Account Overview, but it just keeps buffering and won't let me access. Is this because the one i'm sharing with removed their account?

Billy-J

Spotify Star

585 Views

1 replies

1 likes

  • 585 Views
  • 1 replies
  • 1 likes

Spotify Premium Family plan

Hello Spotify,Can I share my Spotify Premium Family plan with my friends?

Visitor

Hello Spotify, Can I share my Spotify Premium Family plan with my friends?

Shuidong

Roadie

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes

subscription/account problems

I have a Facebook linked free account that I just tried to make premium. However, I used a different email address as it asked for one linked to my student account. This has now made a separate account I didn't know existed have the premium plan and ...

Casual Listener

I have a Facebook linked free account that I just tried to make premium. However, I used a different email address as it asked for one linked to my student account. This has now made a separate accou...

OneByBoo

Roadie

583 Views

3 replies

0 likes

  • 583 Views
  • 3 replies
  • 0 likes

Cancel Spotify Student phone subscription

PlanFree/PremiumCountryPhilippinesDeviceSony Xperia C302Operating SystemAndroid 4.2.2 Jellybean My Question or IssueHow can I cancel my subscription with student discount? I got my subscription but I don't get my premium.

Casual Listener

Plan Free/Premium Country Philippines Device Sony Xperia C302 Operating System Android 4.2.2 Jellybean   My Question or Issue How can I cancel my subscription with student discount? I ...

HaggaiAromin

Casual Listener

729 Views

6 replies

0 likes

  • 729 Views
  • 6 replies
  • 0 likes

Pago por prueba de treinta días.

Acabo de iniciar la prueba gratuita y ya se me realizó un cobró por $98, en el recibo aparecen $0 pero en mi cuenta bancaria aparece el cobro. No, nunca había contratado premium ni nada parecido.PlanPremiumCountryMéxicoDeviceSamsung Galaxy A6+

Visitor

Acabo de iniciar la prueba gratuita y ya se me realizó un cobró por $98, en el recibo aparecen $0 pero en mi cuenta bancaria aparece el cobro.  No, nunca había contratado premium ni nada pareci...

Rene01

Community Legend

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes

Can't access Hulu with Spotify Premium with Hulu

Am a Spotify Premium with Hulu subscriber. I have already linked my account to Hulu, and used to be able to access Hulu to stream. But recently I can't login into my Hulu account or stream Hulu any longer. I've tried to relink my accounts but it says...

Casual Listener

Am a Spotify Premium with Hulu subscriber.   I have already linked my account to Hulu, and used to be able to access Hulu to stream. But recently I can't login into my Hulu account or stream H...

twos

Casual Listener

1734 Views

2 replies

0 likes

  • 1734 Views
  • 2 replies
  • 0 likes

Spotify logs me out of premium when offline

PlanPremiumCountryGermany/Canada DeviceMoto G5Operating SystemAndroid My Question or IssueSpotify logs me out when offline. Was driving to US today where I don't have data. Then the spotify app, instead of working, showed a login screen of death tell...

Casual Listener

Plan Premium Country Germany/Canada   Device Moto G5 Operating System Android   My Question or Issue Spotify logs me out when offline.   Was driving to US today where I do...

tyleranne

Casual Listener

2292 Views

1 replies

0 likes

  • 2292 Views
  • 1 replies
  • 0 likes

spotify offers me 3 free months by clicking on a ad that doesn't work

That's it. I've tried like 10 times after listening to a commercial by clicking on the "3 months trial" ad but it sends me to a 1 month page or other options.¿?

Visitor

That's it. I've tried like 10 times after listening to a commercial by clicking on the "3 months trial" ad but it sends me to a 1 month page or other options. ¿?

Billy-J

Spotify Star

898 Views

3 replies

0 likes

  • 898 Views
  • 3 replies
  • 0 likes

Solved!! Hulu Sign up

I'm on the premium plan. I get notifications and emails that I am eligible for free hulu. I go to sign up and get taken to my account page where there are no instructions for how to activate hulu. I am already signed up for premium, so why is this so...

Newbie

I'm on the premium plan. I get notifications and emails that I am eligible for free hulu. I go to sign up and get taken to my account page where there are no instructions for how to activate hulu. I ...

famattjr

Casual Listener

6648 Views

20 replies

13 likes

Hulu
  • 6648 Views
  • 20 replies
  • 13 likes

Cancel Spotify Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

11148849849

Casual Listener

969 Views

2 replies

0 likes

Spotify Premium
Spotify Premium crash
Spotify Premium Student
  • 969 Views
  • 2 replies
  • 0 likes

Change from Premium to Free plan

PlanFree/PremiumCountryMexicoDevice(iPhone 8 Plus)My Question or IssueI just cancel my premium plan (which will officially end on october 13) If I redeem a gift card for a month today, does it begin in Oct 13 and ends on Nov 13?Follow up:Can I redeem...

Visitor

Plan Free/Premium Country Mexico Device (iPhone 8 Plus) My Question or Issue I just cancel my premium plan (which will officially end on october 13) If I redeem a gift card for a month today, ...

Billy-J

Spotify Star

716 Views

1 replies

0 likes

GIFT CARD RENEWAL FOR PREMIUM
Gift Cards
  • 716 Views
  • 1 replies
  • 0 likes

Spotify Student not avaibile in slovakia

Hello, so one of my frend in CZ told me there is an awesome price for students like myself and i should check it out. He showed me how to do it however when i tryed to buy it, there was no student discount in Slovakia. Can I know the reason why it is...

Newbie

Hello, so one of my frend in CZ told me there is an awesome price for students like myself and i should check it out. He showed me how to do it however when i tryed to buy it, there was no student di...

Billy-J

Spotify Star

1297 Views

1 replies

1 likes

  • 1297 Views
  • 1 replies
  • 1 likes