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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149071 Views

69 replies

10 likes

Premium for Family
  • 149071 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

94578 Views

89 replies

4 likes

  • 94578 Views
  • 89 replies
  • 4 likes

Cannot redeem gift card

Trying to redeem gift card; it keeps failing. The card was ordered from Amazon, I've done that before with no problems, and the code was still covered up when I received it. I've tried all my recent postal codes, none of which work, and all reasonabl...

Visitor

Trying to redeem gift card; it keeps failing. The card was ordered from Amazon, I've done that before with no problems, and the code was still covered up when I received it. I've tried all my recent ...

Billy-J

Spotify Star

493 Views

1 replies

0 likes

  • 493 Views
  • 1 replies
  • 0 likes

S10 free 6 months??

Just got my s10, however I removed the pre-installed spotify app before realizing I could get 6 months for free. I re downloaded it and went to the premium checkout and it says it's going to charge me the usual. I cant see the promotion anywhere on t...

Casual Listener

Just got my s10, however I removed the pre-installed spotify app before realizing I could get 6 months for free. I re downloaded it and went to the premium checkout and it says it's going to charge m...

Loxer

Community Legend

508 Views

2 replies

0 likes

  • 508 Views
  • 2 replies
  • 0 likes

Spotify does not find my address

PlanFree/PremiumCountryMexicoDevicevariousOperating Systemvarious My Question or IssueI want to register my address but spotify can't find it, eventhougt google maps does.I write my address exactly as it is in google maps but with no results.I've tri...

Casual Listener

Plan Free/Premium Country Mexico Device various Operating System various   My Question or Issue I want to register my address but spotify can't find it, eventhougt google maps does. I...

noaddress1

Casual Listener

1560 Views

3 replies

4 likes

  • 1560 Views
  • 3 replies
  • 4 likes

NO RECUERDO MI CUENTA Y AUN SIGO PAGANDO

Lo que pasa que me registre por FB cuando cree mi cuenta de spotifi y luego me cambie de fb sin cancelar mi cuenta de spotifi. lo que pasa que ahora no recuerdo como entrar a mi cuenta de spotifi y mi antiguo FB no lo recuerdo. pero aun sigo pagando ...

Visitor

Lo que pasa que me registre por FB cuando cree mi cuenta de spotifi y luego me cambie de fb sin cancelar mi cuenta de spotifi. lo que pasa que ahora no recuerdo como entrar a mi cuenta de spotifi y m...

OviiiOne

Community Legend

2167 Views

1 replies

0 likes

  • 2167 Views
  • 1 replies
  • 0 likes

HELP PAYMENT FAILED

I have tried to change my subscription payment to my new card and nothing i do seems to work, i keep getting a message that says payment failed. my card has enough money on it and i called my bank to even make sure there was nothing that could stop i...

Casual Listener

I have tried to change my subscription payment to my new card and nothing i do seems to work, i keep getting a message that says payment failed.   my card has enough money on it and i called m...

Bluedr3amz

Casual Listener

729 Views

4 replies

0 likes

  • 729 Views
  • 4 replies
  • 0 likes

Paid twice on my subscription

PlanPremiumCountryPhilippinesDeviceHwuawei LDNLX2Operating SystemAndroid 8My Question or IssueAs like the subject says, i paid twice on my subscription, 1st was sept6 with my other bank card after 11sept after midnight premium went free so I had to p...

Visitor

Plan Premium Country Philippines Device Hwuawei LDNLX2 Operating System Android 8 My Question or Issue As like the subject says, i paid twice on my subscription, 1st was sept6 with my other ...

timmieschaap

Composer

486 Views

1 replies

0 likes

  • 486 Views
  • 1 replies
  • 0 likes

CHARGED TWICE

Plan: PremiumCountry: IndiaDevice: Nokia 8.1Operating System: Android One My Question or IssueI was charged Rs. 66 on my first attempt to register the student premium account. The money was deducted from my UPI ID as well however it did not reflect o...

Newbie

Plan: Premium Country: India Device: Nokia 8.1 Operating System: Android One   My Question or Issue I was charged Rs. 66 on my first attempt to register the student premium account. T...

Loxer

Community Legend

674 Views

2 replies

0 likes

  • 674 Views
  • 2 replies
  • 0 likes

Premium Suscription !

Hi everyone !I'm having a little trouble subscribing to premium again after I've canceled my previous subscription. There is a messege that says there's a problem with the payment method, I've tried everything but it does not work. Can someone help m...

Casual Listener

  Hi everyone ! I'm having a little trouble subscribing to premium again after I've canceled my previous subscription. There is a messege that says there's a problem with the payment method, I...

Billy-J

Spotify Star

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

Update Payment details in the app and they try to make ou upgrade to Family

PlanPremiumCountryNZDeviceSamsungAndroid My Question or IssueWhen I try to update my payment details in the app it seems like I am forced to upgrade to Family subscription with no option of staying on the regular premium subscription. I was able to s...

Visitor

Plan Premium Country NZ Device Samsung Android   My Question or Issue When I try to update my payment details in the app it seems like I am forced to upgrade to Family subscription with...

Billy-J

Spotify Star

585 Views

1 replies

0 likes

  • 585 Views
  • 1 replies
  • 0 likes

Possibly overcharges due to failed verification?

PlanPremiumCountryUnited KingdomDevice(iPhone 6, Samsung Galaxy S10E)Operating System(iOS 10, Android Nougat, Windows 10,etc.) My Question or IssueThought I had reverified my student account subscription but have found out this is not the case due to...

Visitor

Plan Premium Country United Kingdom Device (iPhone 6, Samsung Galaxy S10E) Operating System (iOS 10, Android Nougat, Windows 10,etc.)   My Question or Issue Thought I had reverified my...

Billy-J

Spotify Star

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

Receiving charges after cancelled trial premium membership. No answer from Support.

PlanFree/Premium trialDevicemobile phoneOperating SystemAndroid My Question or IssueI am recieving charges from Spotify after trying the free Premium trial and cancelling it before the end of the trial period. I have tried to contact customer support...

Visitor

Plan Free/Premium trial Device mobile phone Operating System Android   My Question or Issue I am recieving charges from Spotify after trying the free Premium trial and cancelling it befo...

Loxer

Community Legend

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

I have an existing Hulu account but...

So, I have a Hulu account. It is a basic plan that I got discounted. Is that not able to be linked to spotify? Do I have to cancel my current plan to get spotify premium and link it with my hulu?

Visitor

So, I have a Hulu account. It is a basic plan that I got discounted. Is that not able to be linked to spotify? Do I have to cancel my current plan to get spotify premium and link it with my hulu?

Loxer

Community Legend

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Failed subscription to premium and already charge my money

Plan Free Country Indonesia Device iPhone 6 Operating System iOS 12 My Question or Issue I want upgrade my spotify account to premium. And spotify already charge my money. However when i tried to open spotify it is still free version. Please help, th...

Casual Listener

Plan Free Country Indonesia Device iPhone 6 Operating System iOS 12   My Question or Issue I want upgrade my spotify account to premium. And spotify already charge my money. ...

Jesusvm_06

Gig Goer

1139 Views

5 replies

0 likes

  • 1139 Views
  • 5 replies
  • 0 likes

Sharing a family premium account with someone currently out of town

My signifigant other a couple weeks ago just went out back to college and we both use a family premium account to share, I was just wondering if this effects the limits of the premium because she is a city away? I need to know so I can switch to a no...

Casual Listener

My signifigant other a couple weeks ago just went out back to college and we both use a family premium account to share, I was just wondering if this effects the limits of the premium because she is ...

Brunelicia

Community Legend

734 Views

3 replies

0 likes

  • 734 Views
  • 3 replies
  • 0 likes

Solved!! Familly Account question

Hi,I would like to take a familly account for me, my wife and i would to invite the goddaughter of my wife.she had 8 years old and i would like to take this for her birthday. It will be ok? Thank you

Visitor

  Hi, I would like to take a familly account for me, my wife and i would to invite the goddaughter of my wife. she had 8 years old and i would like to take this for her birthday.   It ...

Brunelicia

Community Legend

752 Views

1 replies

0 likes

  • 752 Views
  • 1 replies
  • 0 likes

Charged Twice by Spotify, again...please help?

So I have already contacted Spotify but, as expected, the customer service experience has been terrible and the only response I have received entails 'click this link, try every email you've ever had or can make an account with, and try to find the e...

Newbie

So I have already contacted Spotify but, as expected, the customer service experience has been terrible and the only response I have received entails 'click this link, try every email you've ever had...

Jose_M

Spotify Star

690 Views

3 replies

1 likes

  • 690 Views
  • 3 replies
  • 1 likes

I can't sign up for spotify premiun duo

PlanFreeCountryArequipa-Perú DeviceHuawei p smart 2019Operating SystemAndroid My Question or IssueThis morning I tried to register for the spotify duo on the link, it appears that it no longer exists

Visitor

Plan Free Country Arequipa-Perú  Device Huawei p smart 2019 Operating System Android   My Question or Issue This morning I tried to register for the spotify duo on the link, it ap...

OviiiOne

Community Legend

745 Views

1 replies

0 likes

  • 745 Views
  • 1 replies
  • 0 likes

4.99 student deal

I currently started a spotify premium account under the 4.99 student deal but I don't have access to premium or any link or idea on how to get my Hulu account started up. I checked my bank statement and sew the 4.99 was taken so i need this resolved....

Newbie

I currently started a spotify premium account under the 4.99 student deal but I don't have access to premium or any link or idea on how to get my Hulu account started up. I checked my bank statement ...

ZaZaGolo

Visitor

1142 Views

4 replies

0 likes

  • 1142 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAfter Spotify deleted my account,then activated it again. It says get premium in the left cor...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue After S...

user-removed

Not applicable

1247 Views

6 replies

0 likes

  • 1247 Views
  • 6 replies
  • 0 likes

What's Up With Kicking People Off Bundle?

PlanPremiumCountryUSADeviceN/AOperating SystemN/A My Question or Issue If your account gets breached in the latest round of people trying to hijack family plans by switching users from premium to family, do you then get your hulu/premium subscription...

Visitor

Plan Premium Country USA Device N/A Operating System N/A   My Question or Issue   If your account gets breached in the latest round of people trying to hijack family plans by swi...

Jose_M

Spotify Star

682 Views

1 replies

0 likes

  • 682 Views
  • 1 replies
  • 0 likes