Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
75317 Views
31 replies
2 likes
Moderator
121597 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Moderator
159456 Views
71 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
312225 Views
174 replies
13 likes
PlanPremiumCountryCanadaDeviceI attempted on Desktop (windows) and on my Samsung Galaxy s7 edge My Question or IssueI was adding music to my playlist and on several occasions I have come across playlist of music from artists or individual songs that ...
Plan Premium Country Canada Device I attempted on Desktop (windows) and on my Samsung Galaxy s7 edge My Question or Issue I was adding music to my playlist and on several occasions I h...
Community Legend
2353 Views
1 replies
0 likes
PlanFamily until today !CountryFranceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHiI changed today my plan from a Premium to a Family one.I sent the invitation t...
Plan Family until today ! Country France Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
Community Legend
691 Views
1 replies
0 likes
PlanFree/PremiumCountryUSADevice(Samsung Galaxy S10+)Operating System(Android 9) My Question or IssueDownloaded and began 6 month Spotify trial on my Samsung S8+. Phone had to be replaced, but I had a backup made so I restored my settings to a new S1...
Plan Free/Premium Country USA Device (Samsung Galaxy S10+) Operating System (Android 9) My Question or Issue Downloaded and began 6 month Spotify trial on my Samsung S8+. Phone ...
Composer
576 Views
1 replies
0 likes
Hello guys, I used to have a family plan, and I've cancelled it some time ago. When I checked my credit card history I was keep been charged. Anyone have any idea what I can do?
Hello guys, I used to have a family plan, and I've cancelled it some time ago. When I checked my credit card history I was keep been charged. Anyone have any idea what I can do?
Community Legend
1343 Views
1 replies
0 likes
Hello there!Just out of curiosity... Are there any plans to introduce gift cards to the Indian market? And if so, is there any estimation as to when this will happen?Thanks!
Hello there! Just out of curiosity... Are there any plans to introduce gift cards to the Indian market? And if so, is there any estimation as to when this will happen? Thanks!
Spotify Legend
9587 Views
6 replies
3 likes
i live in the philippines and Ive been using spotify prem for a year via my mobile carrier. now im subscribing with my sisters credit card from uae. can I use it? or i should use a card from the philippines?
i live in the philippines and Ive been using spotify prem for a year via my mobile carrier. now im subscribing with my sisters credit card from uae. can I use it? or i should use a card from the phil...
Spotify Legend
2319 Views
4 replies
0 likes
Hello, I've recently moved from the US to the UK. I've opened a bank account here, and followed the steps to change country from Spotify (subscriptions, change bank details, change country). But when I go back to check my account, it still says US, n...
Hello, I've recently moved from the US to the UK. I've opened a bank account here, and followed the steps to change country from Spotify (subscriptions, change bank details, change country). But when...
Spotify Legend
1614 Views
1 replies
0 likes
wiPlanPremiumCountryPortugal Operating System(Android Marshmallow) I have Spotify Premium with Student Discount and I renewed my discount today because it ends tomorrow. My question is: Will it change to Spotify Premium and i'll be charged 7 EUR whil...
wiPlan Premium Country Portugal Operating System (Android Marshmallow) I have Spotify Premium with Student Discount and I renewed my discount today because it ends tomorrow. &n...
Spotify Star
1952 Views
7 replies
0 likes
PlanPremium FamilyCountryNorwayDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueI paid 169kr for my Premium family, 3 days later spotify tried to take 169 more, what is this? I am not paying that price for 3 days.
Plan Premium Family Country Norway Device Samsung Galaxy 9 Operating System Android My Question or Issue I paid 169kr for my Premium family, 3 days later spotify tried ...
Spotify Star
1398 Views
4 replies
0 likes
PlanPremiumCountry India DeviceNokia 7 PlusOperating SystemAndroid My Question or Issue:I am paid subscriber from India, If i change my payment option to UK can i listen to the songs availble in the UK?
Plan Premium Country India Device Nokia 7 Plus Operating System Android My Question or Issue: I am paid subscriber from India, If i change my payment option to UK can i...
Spotify Star
936 Views
3 replies
0 likes
On June 26 2019 I signed up for 3 months of premium for 0.99 cents. This expires tomorrow and I want to cancel premium before I automatically get charged $9.99/month starting tomorrow (September 26 2019). I went on my account and it says that I am a ...
On June 26 2019 I signed up for 3 months of premium for 0.99 cents. This expires tomorrow and I want to cancel premium before I automatically get charged $9.99/month starting tomorrow (September 26 2...
Composer
653 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Community Legend
532 Views
1 replies
0 likes
Hallo, ich habe Premium abonniert und dafür auch einen Beleg per Mail erhalten sowie in meinem Spotify-Account einsehbar. Leider sind bis heute keine Premium-Funktionen verfügbar und in meinen Einstellungen steht auch "free". Die verfügbaren Hilfeste...
Hallo, ich habe Premium abonniert und dafür auch einen Beleg per Mail erhalten sowie in meinem Spotify-Account einsehbar. Leider sind bis heute keine Premium-Funktionen verfügbar und in mein...
Community Legend
1365 Views
5 replies
0 likes
I have tried everything to activate hulu. I saw other posts very simiilar to this posted very recently, however a Moderator said the issue should be fixed. It's clearly not. I have tried activating it in my normal browser, incognito mode, and even on...
I have tried everything to activate hulu. I saw other posts very simiilar to this posted very recently, however a Moderator said the issue should be fixed. It's clearly not. I have tried activating i...
Casual Listener
2147 Views
5 replies
0 likes
Hi everyone,i have my spotify premium subscription for one year now and on 29.09.2019 it will be extended for one year.Today i got an email where i have been told to press a button to extend the subscription.I logged in on the website to see my subsc...
Hi everyone, i have my spotify premium subscription for one year now and on 29.09.2019 it will be extended for one year. Today i got an email where i have been told to press a button to extend the ...
Spotify Star
1228 Views
3 replies
0 likes
PlanPremiumCountrySouth Africa DeviceiPhone Operating SystemiOS 10 My Question or IssueHi, I keep getting the email that I need to update my card/payment information and I’ve done so with 3 different cards and I do not have any more cards to choose f...
Plan Premium Country South Africa Device iPhone Operating System iOS 10 My Question or Issue Hi, I keep getting the email that I need to update my card/payment informatio...
Spotify Star
1010 Views
3 replies
0 likes
Somebody please advise me. when I look at the bank account I see Spotyfy paying twice a month
Somebody please advise me. when I look at the bank account I see Spotyfy paying twice a month
Community Legend
702 Views
1 replies
0 likes
As you see in this picture, I had two payments last mont for Spotify. I know that the payment at 15.09. 2019 is my main Spotify account and I'm using it. Which is had paid at 19.09.2019, I don't know which account and I want to cancel subscriptions f...
As you see in this picture, I had two payments last mont for Spotify. I know that the payment at 15.09. 2019 is my main Spotify account and I'm using it. Which is had paid at 19.09.2019, I d...
Spotify Star
873 Views
1 replies
0 likes
Salve, mi è arrivata questa email stamattina. Ero premium ma adesso mi ritrovo free, cosa dovrei fare in merito? Vi ringrazio anticpatamente.Email:Ti volevamo informare che sei stato rimosso da Spotify Premium Family da 21mgooxtv37ovk4ogga7jg7tq.Non ...
Salve, mi è arrivata questa email stamattina. Ero premium ma adesso mi ritrovo free, cosa dovrei fare in merito? Vi ringrazio anticpatamente. Email: Ti volevamo informare che sei stato rimosso da S...
Spotify Star
977 Views
3 replies
0 likes
PlanFAMILY PREMIUMCountryusaDevicepc, iphone 10, macbook pro latest osOperating Systemwindows 10, ios My Question or Issue Just switched to family plan (14.99 per month). However, up to this point my kids had - and are still - incurring individual ch...
Plan FAMILY PREMIUM Country usa Device pc, iphone 10, macbook pro latest os Operating System windows 10, ios My Question or Issue Just switched to family plan...
Community Legend
716 Views
1 replies
0 likes
