Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 141464 Views
- 100 replies
- 12 likes
- 141464 Views
- 100 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 16618 Views
- 27 replies
- 4 likes
- 16618 Views
- 27 replies
- 4 likes
Superuser Contribution get debitted for two account, have one only
I do get debitted for two account, but the first one with email is not registered or searchable. the second one doesnt i know the email n cant log in.Any ideas what i can do?
- I do get debitted for two account, but the first one with email is not registered or searchable. the second one doesnt i know the email n cant log in. Any ideas what i can do?
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- Spotify Legend
- 423 Views
- 1 replies
- 0 likes
- 423 Views
- 1 replies
- 0 likes
Superuser Contribution Premium
So i have the regular one of £9.99 and i have paid this month already, how does it work if i wanted to add family to it? does it charge me the family price right now or what?
- So i have the regular one of £9.99 and i have paid this month already, how does it work if i wanted to add family to it? does it charge me the family price right now or what?
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- Spotify Legend
- 265 Views
- 1 replies
- 0 likes
- 265 Views
- 1 replies
- 0 likes
Superuser Contribution wrong name on invite
PlanFamily PremiumCountryUKDeviceiPhone 7Operating SystemiOS 10 My Question or IssueIve just set up a new premium family account, but when i sent out a new invite it has the name of my ex partner on them???? she doesnt even have the new premium detai...
- Plan Family Premium Country UK Device iPhone 7 Operating System iOS 10 My Question or Issue Ive just set up a new premium family account, but when i sent out a new invite it has the ...
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- Casual Listener
- 300 Views
- 2 replies
- 0 likes
- 300 Views
- 2 replies
- 0 likes
Superuser Contribution Double charged subscription fees
I have been paying £4.99 for two months for the student premium, however for those two months an extra £9.99 has come out of my phone bill, to Spotify. The £9.99 charges however are not showing up on the receipts on my Spotify account. I'm wondering ...
- I have been paying £4.99 for two months for the student premium, however for those two months an extra £9.99 has come out of my phone bill, to Spotify. The £9.99 charges however are not showing up on...
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- Spotify Legend
- 317 Views
- 1 replies
- 0 likes
- 317 Views
- 1 replies
- 0 likes
Superuser Contribution I'm paying for premium at full price but am a student
I'm paying for price for premium and didn't know I had the option for a student rate. I want the student or I'm canceling my account.
- I'm paying for price for premium and didn't know I had the option for a student rate. I want the student or I'm canceling my account.
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- Spotify Legend
- 300 Views
- 1 replies
- 0 likes
- 300 Views
- 1 replies
- 0 likes
Superuser Contribution Code scratched
I cant use my Spotify-Card code because i scratched one letter. Does anyone have an idea?
- I cant use my Spotify-Card code because i scratched one letter. Does anyone have an idea?
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- Spotify Legend
- 414 Views
- 1 replies
- 0 likes
- 414 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify premium subscription
Hello, I paid for Spotify premium for students.Money was subtracted from my bank card but I have not received the premium.System wanted me to prove that Im a student. I proved it successfully but the link is not available to end the purchase.Please h...
- Hello, I paid for Spotify premium for students. Money was subtracted from my bank card but I have not received the premium. System wanted me to prove that Im a student. I proved it success...
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- Spotify Legend
- 278 Views
- 1 replies
- 0 likes
- 278 Views
- 1 replies
- 0 likes
Superuser Contribution How do I use premium one payment on both my iPad and my iPhone??
How do I pay once and use premium on my iPad and iPhone both connected to same number?
- How do I pay once and use premium on my iPad and iPhone both connected to same number?
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- Spotify Legend
- 264 Views
- 1 replies
- 0 likes
- 264 Views
- 1 replies
- 0 likes
Superuser Contribution collecting money without my knowledge
I have been charged for one month of spotify subscription, but I do not want to use spotify anymore, how can I manage my money back? (I have the right to return within 10-14 days in my country)
- I have been charged for one month of spotify subscription, but I do not want to use spotify anymore, how can I manage my money back? (I have the right to return within 10-14 days in my country)
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- Spotify Legend
- 581 Views
- 1 replies
- 0 likes
- 581 Views
- 1 replies
- 0 likes
Superuser Contribution Paid the year subscription but cancelled right away. Will i get my money back?
Very valuable
- Very valuable
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- Spotify Legend
- 362 Views
- 1 replies
- 0 likes
- 362 Views
- 1 replies
- 0 likes
Superuser Contribution If I pay 99 pence for a free trial and immediately cancel will I still get the three months?
I would like to try the 99 pence trial for three months free, but don't want to end up paying £9.99 a month afterwards. If I sign up and immediately cancel, will I still get the three months free, please?
- I would like to try the 99 pence trial for three months free, but don't want to end up paying £9.99 a month afterwards. If I sign up and immediately cancel, will I still get the three months free, pl...
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- Spotify Legend
- 556 Views
- 1 replies
- 0 likes
- 556 Views
- 1 replies
- 0 likes
Superuser Contribution Upgraded to premium but doesn't reflect
Plan Free/Premium Country Netherlands Device iPhone X, Mac Operating System iOS My Question or Issue I received a trial offer 3 months for 0,99. Paid it. Account does not upgrade to premium. invoice id: Please check my account. ---- also, what a xxx...
- Plan Free/Premium Country Netherlands Device iPhone X, Mac Operating System iOS My Question or Issue I received a trial offer 3 months for 0,99. Paid it. ...
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- Spotify Legend
- 346 Views
- 1 replies
- 0 likes
- 346 Views
- 1 replies
- 0 likes
Superuser Contribution Double paiement
PlanPremiumCountryFranceDeviceMultipleOperating SystemMultiple My Question or IssueI have been charged twice this month for my spotify: once for my premium family via paypal 14.99€ and once for 9.99€ on my credit card.I would like a refund or that th...
- Plan Premium Country France Device Multiple Operating System Multiple My Question or Issue I have been charged twice this month for my spotify: once for my premium family via...
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- Spotify Legend
- 399 Views
- 1 replies
- 0 likes
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paiement
- 399 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify charge me in two cards
there’s two charges at both of my card monthly for few months. Just want to double check which account of mine being charged. Charge reference : Charge referenced : plesse email to me the answe tq
- there’s two charges at both of my card monthly for few months. Just want to double check which account of mine being charged. Charge reference : <Moderator snip: payment details> &...
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- Spotify Legend
- 362 Views
- 1 replies
- 0 likes
- 362 Views
- 1 replies
- 0 likes
Superuser Contribution Subscription paid twice without arrangement in my country.
Goodnight I would like to please indicate where I can claim since I have a premium subscription but I have debit in two cards, I put it in the help on the page without solution, call the two banks and I can not do stop debit in any because they say i...
- Goodnight I would like to please indicate where I can claim since I have a premium subscription but I have debit in two cards, I put it in the help on the page without solution, call the two ...
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- Spotify Legend
- 291 Views
- 1 replies
- 0 likes
- 291 Views
- 1 replies
- 0 likes
Superuser Contribution Lost my premium when travelling to the Philippines
PlanPremiumCountryNetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Spotify account is from the Netherlands and it was a premium account. When I travelle...
- Plan Premium Country Netherlands Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My Spot...
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- Spotify Legend
- 475 Views
- 1 replies
- 0 likes
- 475 Views
- 1 replies
- 0 likes
Deducted money from credit card but no premium
PlanFree CountryLithuania DeviceSamsung galaxy a8 2018 Operating systemAndroid My Question or IssueSo I wanted to get the premium for 0.99eu for 3 months. I added all the credit card information and tried to order it but it said something like "youve...
- Plan Free Country Lithuania Device Samsung galaxy a8 2018 Operating system Android My Question or Issue So I wanted to get the premium for 0.99eu for ...
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- Spotify Star
- 573 Views
- 1 replies
- 0 likes
- 573 Views
- 1 replies
- 0 likes
Canceling Sprint - will my account/listening history/playlists remain intact?
PlanPremiumCountryUSADeviceLG G7 ThinQOperating SystemAndroid My Question or IssueI first signed up for Spotify in 2014, using a Sprint promotion. I've been billed through them ever since. I plan to leave Sprint, but I am concerned that five years of...
- Plan Premium Country USA Device LG G7 ThinQ Operating System Android My Question or Issue I first signed up for Spotify in 2014, using a Sprint promotion. I've been billed through th...
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- Community Legend
- 577 Views
- 1 replies
- 0 likes
- 577 Views
- 1 replies
- 0 likes
Cannot purchase Spotify Premium for €0.99 offer
PlanPremiumCountryIrelandDeviceAndroid phone, Windows ComputerOperating SystemAndroid 9, Windows 10 My Question or Issue:Hello,I have tried to buy premium with the offer of €0.99 for 3 months, however after I enter my card details, it tells me I have...
- Plan Premium Country Ireland Device Android phone, Windows Computer Operating System Android 9, Windows 10 My Question or Issue: Hello, I have tried to buy premium with the offer of...
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- Spotify Star
- 458 Views
- 1 replies
- 0 likes
- 458 Views
- 1 replies
- 0 likes
My bank cate hacked
PlanFreeMorocco DeviceHp, acer, huaweiOperating SystemAndroid My Question or IssueI was trying to get a Spotify premium for the 2nd Time in my account, but the payment was not confirmed and I cancelled so the next day I was surprised that SPOTIFY TAK...
- Plan Free Morocco Device Hp, acer, huawei Operating System Android My Question or Issue I was trying to get a Spotify premium for the 2nd Time in my accou...
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- Spotify Star
- 264 Views
- 1 replies
- 0 likes
- 264 Views
- 1 replies
- 0 likes