Spotify website shows premium but app shows free

PlanPremiumCountryUSDeviceIphone 7 Operating SystemIOS 12.2 My Question or IssueHi, I just signed up for premium for students, logging into the website shows my premium account but logging in with the same login info in the app shows the subscription...

• ksrathor
• Casual Listener
• Plan Premium Country US Device Iphone 7  Operating System IOS 12.2   My Question or Issue Hi, I just signed up for premium for students, logging into the website shows my premium ...
• 2019-05-15 9:11:58 PM
• 2019-05-17 12:35:16 PM
• Billy-J
• Spotify Star
• 787 Views
• 7 replies
• 0 likes

Why can’t I pay with PaySafe Card?

PlanFreeCountryGermanyDeviceiPhone 6sOperating SystemiOS 12.3 My Question or IssueHello. I bought a 25€ PaySafe Card but I can’t pay with it. I don’t know the reason but I hope some of you guys could help me.

• SerkanVito
• Newbie
• Plan Free Country Germany Device iPhone 6s Operating System iOS 12.3   My Question or Issue Hello. I bought a 25€ PaySafe Card but I can’t pay with it. I don’t know the reason but I ho...
• 2019-05-15 7:47:43 PM
• 2019-05-17 7:20:51 AM
• OneByBoo
• Roadie
• 416 Views
• 1 replies
• 0 likes

3 Month Plan only payable by Paysafecard?

I wanted to purchase a three month plan rather than a recurring one, but I can't seem to see a way to purchase with any other payment method than paysafecard? 1. What the heck is that and who even uses it?2. Why can't I just use my credit card or pay...

• sarahswin
• Newbie
• I wanted to purchase a three month plan rather than a recurring one, but I can't seem to see a way to purchase with any other payment method than paysafecard?   1. What the heck is that and wh...
• 2019-04-18 11:53:40 PM
• 2019-05-17 7:13:54 AM
• OneByBoo
• Roadie
• 687 Views
• 1 replies
• 0 likes

Reset Previous Test Phase

Hi everyone, about two years ago I already started a test peroid (PayPal as payment method).Now, I am looking forward to switch over to Spotify with my entire family. I tried to re-activate a test period connected to my PayPal account but I'll get an...

• user-removed
• Visitor
• Hi everyone,   about two years ago I already started a test peroid (PayPal as payment method). Now, I am looking forward to switch over to Spotify with my entire family.   I tried to r...
• 2019-05-16 9:56:20 PM
• 2019-05-17 4:57:43 AM
• Billy-J
• Spotify Star
• 431 Views
• 1 replies
• 0 likes

Can't get premium on phone and tried everything

Signed up for a premium student account. On the desktop I have premium and everything is good but my phone is still showing free. Tried signing in with my email and with Facebook, no luck. Tried uninstalling and reinstalling, no luck. Tried a new pas...

• cstafford2009
• Newbie
• Signed up for a premium student account. On the desktop I have premium and everything is good but my phone is still showing free. Tried signing in with my email and with Facebook, no luck. Tried unin...
• 2019-05-16 5:44:19 PM
• 2019-05-17 4:52:10 AM
• Billy-J
• Spotify Star
• 365 Views
• 1 replies
• 0 likes

3 month premium pay issue for Turkey

i cant pay for premium acc please helpPlanFree/PremiumCountryturkeyDevice(iPhone 5s)Operating System(iOS 12.2 My Question or Issue

• ov79ccr594tp8px
• Newbie
• i cant pay for premium acc please help Plan Free/Premium Country turkey Device (iPhone 5s) Operating System (iOS 12.2   My Question or Issue  
• 2019-05-16 9:02:02 PM
• 2019-05-17 4:47:48 AM
• Billy-J
• Spotify Star
• 415 Views
• 1 replies
• 0 likes
• Premium

Premium offer

PlanFree/PremiumCountryGreece My Question or IssueI received the newsletter today for the offer 6.99 EUR for three months. However when I clicked, it informs me that I do not satisfy the criteria. The offer is not eligible for premium accounts who ca...

• Deo21145
• Newbie
• Plan Free/Premium Country Greece   My Question or Issue I received the newsletter today for the offer 6.99 EUR for three months. However when I clicked, it informs me that I do not sa...
• 2019-05-16 10:38:57 AM
• 2019-05-16 4:17:26 PM
• pavargau
• Newbie
• 743 Views
• 2 replies
• 1 likes

subscription is not working

I got an email that I'm using premium for student but app shows it is free I reinstall my app and restart my device

• user-removed
• Visitor
• I got an email that I'm using premium for student but app shows it is free   I reinstall my app and restart my device
• 2019-05-15 11:34:37 PM
• 2019-05-16 10:21:46 AM
• Royth42
• Newbie
• 926 Views
• 2 replies
• 0 likes

Duplicate payments

• Mahmoud86
• Newbie
•  
• 2019-05-16 1:15:25 AM
• 2019-05-16 6:46:34 AM
• OneByBoo
• Roadie
• 986 Views
• 1 replies
• 0 likes
• Payments

Have premium but not showing up on my phone

So I paid for student premium and I cannot not get the premium on my Spotify app on my iPhone 6s. I have logged out and back in deleted the app and logged out and back in a second time with no luck. Then checking online it shows I have subscribed to ...

• thq2odyojbkpfwz
• Newbie
• So I paid for student premium and I cannot not get the premium on my Spotify app on my iPhone 6s. I have logged out and back in deleted the app and logged out and back in a second time with no luck. ...
• 2019-05-16 5:36:58 AM
• 2019-05-16 6:45:18 AM
• OneByBoo
• Roadie
• 744 Views
• 1 replies
• 0 likes

"You've discovered a premium feature" banner shows in mobile app

PlanPremium/StudentCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid Pie (9) w/ Samsung One UI My Question or IssueRecently while using Spotify I have had the issue where the app will start showing a white banner across the bottom that says ...

• Braedenb13
• Newbie
• Plan Premium/Student Country USA Device Samsung Galaxy S10+ Operating System Android Pie (9) w/ Samsung One UI   My Question or Issue Recently while using Spotify I have had the issue ...
• 2019-05-15 11:53:41 PM
• 2019-05-16 1:05:40 AM
• gk1993
• Newbie
• 1726 Views
• 1 replies
• 2 likes
• Premium
  premium feature

Attivazione errata abbonamento Family

Per errore ho attivato l'abbonamento Family (ho un abbonamento Premium). Ho provveduto a cancellare subito questo abbonamento (anche per evitare addebito ulteriore), ma nel profilo risulta comunque un abbonamento Family. Come faccio a ripreistinare i...

• rori_y
• Newbie
• Per errore ho attivato l'abbonamento Family (ho un abbonamento Premium). Ho provveduto a cancellare subito questo abbonamento (anche per evitare addebito ulteriore), ma nel profilo risulta comunque u...
• 2019-05-15 3:20:31 PM
• 2019-05-15 7:57:44 PM
• Bittencourt
• Spotify Star
• 272 Views
• 1 replies
• 0 likes

Spotify Starbucks Premium Membership

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am a partner with Starbucks and this morning I woke to my Spotify premium gone, and just a ...

• murphyj115
• Newbie
• Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am a ...
• 2019-05-15 3:54:23 PM
• 2019-05-15 5:14:57 PM
• kaitlingodwin
• Casual Listener
• 727 Views
• 2 replies
• 1 likes

Charged twice per month

PlanPremiumCountryNorwayDeviceHuawei p30 My Question or IssueI've been charged twice per month for the last three months. I only have one account and i am not paying for anybody else either. Please help me.

• CecilieEidem
• Newbie
•   Plan Premium Country Norway Device Huawei p30     My Question or Issue I've been charged twice per month for the last three months. I only have one account and i am not pay...
• 2019-05-15 9:56:44 AM
• 2019-05-15 3:22:15 PM
• jsannn
• Community Legend
• 543 Views
• 1 replies
• 0 likes

Gift Card code doesn't work

PlanFree/PremiumCountryMalaysiaDevice(Samsung Galaxy J7 Prime)Operating System(Android) My Question or IssueSince I'm a student with no credit card, my source of Spotify Premium has been through the gift cards at my local 7-Eleven but the card I boug...

• user-removed
• Visitor
• Plan Free/Premium Country Malaysia Device (Samsung Galaxy J7 Prime) Operating System (Android)   My Question or Issue Since I'm a student with no credit card, my source of Spotify Prem...
• 2019-05-15 10:37:09 AM
• 2019-05-15 12:12:37 PM
• Billy-J
• Spotify Star
• 2518 Views
• 1 replies
• 0 likes

I was being asked to update payment info for premium sub but spotify automatically charged my acc

PlanIt was premium but now is free.CountryCanadaDeviceiPhone 6S PlusOperating SystemiOS 12.2My Question or IssueI was on a premium for students subscription and I was receiving the error to update my payment information and it was literally saying th...

• xternalgeeks
• Newbie
• Plan It was premium but now is free. Country Canada Device iPhone 6S Plus Operating System iOS 12.2 My Question or Issue I was on a premium for students subscription and I was receiving the ...
• 2019-05-15 2:59:39 AM
• 2019-05-15 4:07:17 AM
• Billy-J
• Spotify Star
• 517 Views
• 1 replies
• 0 likes

Google Home Mini redemption promo code australia

I did not get the promo code needed to get the free google home mini for Australia in my email. I'm wondering what solutions are there to rectify this situation? Thanks!!

• Janelle_Wong
• Newbie
• I did not get the promo code needed to get the free google home mini for Australia in my email. I'm wondering what solutions are there to rectify this situation? Thanks!!  
• 2019-04-23 6:00:01 PM
• 2019-05-15 3:19:14 AM
• RajasD
• Newbie
• 2390 Views
• 4 replies
• 0 likes

Spotify Premium Familia

PlanPremium FamilyCountryBrasilDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid Oreo My Question or IssueEu e meu filho fazemos parte de um plano Premium Familia assinado pela minha filha, residimos na mesma casa, porém na renovação do plano nossa...

• crysn_sousa
• Newbie
• Plan Premium Family Country Brasil Device Samsung Galaxy S7 Edge Operating System Android Oreo   My Question or Issue Eu e meu filho fazemos parte de um plano Premium Familia assi...
• 2019-05-14 7:59:01 PM
• 2019-05-14 11:16:19 PM
• Bittencourt
• Spotify Star
• 253 Views
• 1 replies
• 0 likes

Trying to switch plan mid cycle

PlanPremium for FamilyCountryUSADevice(Samsung Galaxy 9)Operating System(Android Oreo.) My Question or IssueI've had Premium with Hulu since it was offered. On my last payment I went to switch my credit card info using the mobie app, and It told me t...

• scruffy1993
• Casual Listener
• Plan Premium for Family Country USA Device (Samsung Galaxy 9) Operating System (Android Oreo.)   My Question or Issue I've had Premium with Hulu since it was offered.   ...
• 2019-05-14 7:26:41 AM
• 2019-05-14 8:52:32 PM
• scruffy1993
• Casual Listener
• 804 Views
• 2 replies
• 0 likes