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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
126153 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
52389 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
224254 Views
140 replies
12 likes
PlanPremiumCountryUAEDeviceSamsung Galaxy S10+Operating SystemAndroid My Question or IssueI subscribed for 3 months last week to try the spotify premium version and today I have encountered an issue where it is not allowing me to download playlist. A...
Plan Premium Country UAE Device Samsung Galaxy S10+ Operating System Android My Question or Issue I subscribed for 3 months last week to try the spotify premium version a...
Casual Listener
450 Views
3 replies
0 likes
Quiero cambiar mi plan individual a,un familiar. Me acaban de debitar la cuenta individual, pero quiero que pase a familiar. Existe alguna manera de que pague la diferencia para así pasar al familiar?
Quiero cambiar mi plan individual a,un familiar. Me acaban de debitar la cuenta individual, pero quiero que pase a familiar. Existe alguna manera de que pague la diferencia para así pasar al familiar...
Community Legend
1982 Views
1 replies
0 likes
Hi All, I've had a family premium plan for a while unfortunaely ladt month we had a problem with the payment being taken my fault it wasn't done in good time however I paid and but it only allowed me renew as a single is there a workaround it seems p...
Hi All, I've had a family premium plan for a while unfortunaely ladt month we had a problem with the payment being taken my fault it wasn't done in good time however I paid and but it only allowed me...
Roadie
457 Views
5 replies
0 likes
Bueno tengo un problema con spotify premium tengo mi tarjeta de nomina (la del trabajo) es la que utilizo pagar el premium y siempre dejo los 150 que son me los cobra y no me registra el pago para premium el dia de hoy 11/06/2019 me cancelo mi premiu...
Bueno tengo un problema con spotify premium tengo mi tarjeta de nomina (la del trabajo) es la que utilizo pagar el premium y siempre dejo los 150 que son me los cobra y no me registra el pago para pr...
Community Legend
470 Views
1 replies
0 likes
PlanFamily PremiumCountryUKDeviceiPhone 7Operating SystemiOS 10 My Question or IssueIve just set up a new premium family account, but when i sent out a new invite it has the name of my ex partner on them???? she doesnt even have the new premium detai...
Plan Family Premium Country UK Device iPhone 7 Operating System iOS 10 My Question or Issue Ive just set up a new premium family account, but when i sent out a new invite it has the ...
Casual Listener
368 Views
2 replies
0 likes
PlanFree CountryLithuania DeviceSamsung galaxy a8 2018 Operating systemAndroid My Question or IssueSo I wanted to get the premium for 0.99eu for 3 months. I added all the credit card information and tried to order it but it said something like "youve...
Plan Free Country Lithuania Device Samsung galaxy a8 2018 Operating system Android My Question or Issue So I wanted to get the premium for 0.99eu for ...
Spotify Star
648 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceLG G7 ThinQOperating SystemAndroid My Question or IssueI first signed up for Spotify in 2014, using a Sprint promotion. I've been billed through them ever since. I plan to leave Sprint, but I am concerned that five years of...
Plan Premium Country USA Device LG G7 ThinQ Operating System Android My Question or Issue I first signed up for Spotify in 2014, using a Sprint promotion. I've been billed through th...
Community Legend
622 Views
1 replies
0 likes
Plan Free/Premium Country Netherlands Device iPhone X, Mac Operating System iOS My Question or Issue I received a trial offer 3 months for 0,99. Paid it. Account does not upgrade to premium. invoice id: Please check my account. ---- also, what a xxx...
Plan Free/Premium Country Netherlands Device iPhone X, Mac Operating System iOS My Question or Issue I received a trial offer 3 months for 0,99. Paid it. ...
Spotify Legend
399 Views
1 replies
0 likes
PlanTrying to subscribe for premium with the offer 3 months for R$ 1,99CountryBrazilDeviceSamsung Galaxy A5Operating SystemAndroid 8 My Question or IssueI want to subscribe premium with the offer of 3 months for R$ 1,99, but my payment is always reje...
Plan Trying to subscribe for premium with the offer 3 months for R$ 1,99 Country Brazil Device Samsung Galaxy A5 Operating System Android 8 My Question or Issue I want to sub...
Spotify Star
386 Views
3 replies
0 likes
PlanPremiumCountryFranceDeviceMultipleOperating SystemMultiple My Question or IssueI have been charged twice this month for my spotify: once for my premium family via paypal 14.99€ and once for 9.99€ on my credit card.I would like a refund or that th...
Plan Premium Country France Device Multiple Operating System Multiple My Question or Issue I have been charged twice this month for my spotify: once for my premium family via...
Spotify Legend
460 Views
1 replies
0 likes
PlanFreeMorocco DeviceHp, acer, huaweiOperating SystemAndroid My Question or IssueI was trying to get a Spotify premium for the 2nd Time in my account, but the payment was not confirmed and I cancelled so the next day I was surprised that SPOTIFY TAK...
Plan Free Morocco Device Hp, acer, huawei Operating System Android My Question or Issue I was trying to get a Spotify premium for the 2nd Time in my accou...
Spotify Star
326 Views
1 replies
0 likes
PlanPremiumCountryIrelandDeviceAndroid phone, Windows ComputerOperating SystemAndroid 9, Windows 10 My Question or Issue:Hello,I have tried to buy premium with the offer of €0.99 for 3 months, however after I enter my card details, it tells me I have...
Plan Premium Country Ireland Device Android phone, Windows Computer Operating System Android 9, Windows 10 My Question or Issue: Hello, I have tried to buy premium with the offer of...
Spotify Star
519 Views
1 replies
0 likes
My Question or IssueI have an iPhone 6, and my bank statements are saying that I paid for spoitfy premium on 28th of may but it’s due to come out now, I have just received an email saying they couldn’t take the payment
My Question or Issue I have an iPhone 6, and my bank statements are saying that I paid for spoitfy premium on 28th of may but it’s due to come out now, I have just received an email saying they coul...
Casual Listener
368 Views
2 replies
0 likes
PlanFree/PremiumCountry Canada DeviceSamsung Galaxy Tab2Operating SystemAndroid My Question or IssueI paid for Premium, the payment passed on June 4th on my credit card. I didn't received receipt/invoice, no email confirmation (nothing in spam) and s...
Plan Free/Premium Country Canada Device Samsung Galaxy Tab2 Operating System Android My Question or Issue I paid for Premium, the payment passed on June 4th on my credit card....
Spotify Star
539 Views
1 replies
0 likes
create a new account for my mother to be able to use the promotion of 3 months for $ 1.99, when I went to make the signature, said that I could not do, because I had already made a signature before, being that I just created the account , but charged...
create a new account for my mother to be able to use the promotion of 3 months for $ 1.99, when I went to make the signature, said that I could not do, because I had already made a signature before, ...
Spotify Star
305 Views
1 replies
0 likes
PlanFree/PremiumCountryCanadaDeviceGoogle Pixel 2 Operating SystemAndroid My Question or IssueHello, I have never been able to get a Google home mini since I am a premium user since over 2years. It feels bad to hear my friends just signed up and got ...
Plan Free/Premium Country Canada Device Google Pixel 2 Operating System Android My Question or Issue Hello, I have never been able to get a Google home mini since...
Spotify Star
353 Views
1 replies
0 likes
PlanFree/PremiumCountryThe NetherlandsDevicePc/S9+Operating SystemWindows 10 My Question or IssueHello, I paid for the 3 months for 1 euro thingy and didnt get it after waiting for 1 hour i made another account and tried again didnt get premium on th...
Plan Free/Premium Country The Netherlands Device Pc/S9+ Operating System Windows 10 My Question or Issue Hello, I paid for the 3 months for 1 euro thingy and didnt get it after waiti...
Casual Listener
647 Views
6 replies
0 likes
PlanFreeCountryCanadaDeviceOPPO a37fOperating SystemColorOS My Question or IssueI checked my account for any subscription or the receipts related to that but did not find any. But I am being charged 9.99 CAD every month. How do i cancel that ?
Plan Free Country Canada Device OPPO a37f Operating System ColorOS My Question or Issue I checked my account for any subscription or the receipts related to that but did not ...
Spotify Star
306 Views
1 replies
0 likes
there’s two charges at both of my card monthly for few months. Just want to double check which account of mine being charged. Charge reference : Charge referenced : plesse email to me the answe tq
there’s two charges at both of my card monthly for few months. Just want to double check which account of mine being charged. Charge reference : <Moderator snip: payment details> &...
Spotify Legend
424 Views
1 replies
0 likes
Goodnight I would like to please indicate where I can claim since I have a premium subscription but I have debit in two cards, I put it in the help on the page without solution, call the two banks and I can not do stop debit in any because they say i...
Goodnight I would like to please indicate where I can claim since I have a premium subscription but I have debit in two cards, I put it in the help on the page without solution, call the two ...
Spotify Legend
320 Views
1 replies
0 likes
