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[varun2308]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I am trying to take Spotify Premium Family 3 months trial. But after entering the OTP I am redirected to the same page with the message:"something went wrong".

P.S.:I am using Visa card for that and it's not expired.

[Billy-J]

Hey @varun2308, thanks for reaching out to the Community!

I'll be haply to help.

Could you try the same thing using a different browser or private window? If that doesn't help, please try some payment troubleshooting steps here.

Let me know how this goes!

[varun2308]

Hey Billy, I tried another browser and private window too. Found no
solution but the same issue.

[Billy-J]

Hey @varun2308, 

Thanks for the reply. Please make sure that you've followed all payment troubleshooting steps. If you have, then it'd be a good option to try a different payment method.

Let me know what happens!