Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify Duo

Spotify Duo

Hello, 

 

Due to a change of banking account, and temporarely not able to pay by Credit Card, I bought a pre-paid card. But when I try to add it to my account, it says unable to redeem code, due to Spotify duo not payable via prepaid???

Is this normal?

Naamloos.jpg
Reply
2 Replies

Good day @dauwemi .

At the moment, gift cards can only be used to pay for Premium Individual and not Family, Duo, Student or trials.

So I'm afraid but it'd require a different payment method.

Hope you manage to resolve it soon.

Take care.

TaylithSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

One last thing @dauwemi 

You can head over to this article to learn more about the gift cards and other payment info.

https://support.spotify.com/us/article/gift-cards/

TaylithSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts