Spotify Family is payed for but it says it’s Free

[AngelsSoul]

Hello Spotify 

as i stated in the Topic Name 

we got Spotify Family and it was all good untill now , cause it says we have a free account while we have paid for it 

what is going wrong ? 

[Erika]

Hey @AngelsSoul!

If you pay for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following:

• Log out and back into your account
  Occasionally this is necessary to force a sync of info between your device and our account system 
• Check the status of your subscription
  Go to your subscription page and check that your Premium subscription is still active. 
• Check the status of your payment
  If your Spotify payment is marked as 'pending' on your bank statement, it might not have gone through successfully. For more information, check out payment troubleshooting.
  A pending charge is a part of your bank or credit card company's authorization process. When you submit a payment, your bank or credit card places a temporary authorization on the funds. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.

Have a nice one

[AngelsSoul]

I have done all that 

i loged out then i checked my payment and that was on the 19th and it still says i got a free account 

what do i need to do