Spotify Premium / mighty3

[skipper537]

I bought the Spotify premium account and added my two daughters to it so they can use the Mighty3 MP3 player at camp w/o internet. 

They were both working when they left to go to camp, but my one daughters stopped and she got a message saying "the trial period is over"

Looking at the account, everything is active. Does anyone have any idea why this would be happening to just her Mighty3? 

[Luan]

Hey, @skipper537 
Welcome to the Spotify Community, and thanks for reaching out to us!

Just to make sure we are on the same page, do you have a Premium Family plan and have you added your daughters to it? Is this issue happening just to one of them or to all of you? Please, double-check your plan details to make sure everything is correct on your side.

Keep me posted! I would love to continue helping you! 🙂

Regards,

Luan