Spotify Student

[musicmuskie]

So, I renewed my student discount back in September or August and now for October my account has been charged $10 for the regular premium and I have lost my Hulu linkage that comes with the student discount due to Spotify saying my student account was not renewed. How do I fix this? Can I fix this?

[LordRollin]

Hi @musicmuskie. Sorry to hear that you've run into this spot of trouble. Can you confirm that you did indeed renew in August or September, and that you haven't accidentally canceled your subscription/attempted to modify it?

If you can, then this shouldn't have happened. To get it resolved, Support will likely be your best option. Please fill out the online contact form to create a ticket with Support. If, for whatever reason, you cannot use the form, or would prefer not to, support can also be reached on twitter by reaching out to @SpotifyCares, or on Facebook by sending a message to the Spotify Cares Facebook page.

Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling. Hope this helps. Please don't hesitate to reach out and let me know if you run into any further troubles, or any questions arise. Cheers!