Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
69534 Views
31 replies
2 likes
Moderator
120333 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
154973 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
303638 Views
168 replies
13 likes
I need to remove my credit card number off someone else’s account. I have no access to the account. It’s my exwife. How can this be done?
I need to remove my credit card number off someone else’s account. I have no access to the account. It’s my exwife. How can this be done?
Regular
1020 Views
2 replies
1 likes
Hi, I have Spotify Premium so that I would not get ads. Apparently there are ads pretending to be songs: https://open.spotify.com/track/3jap09vVsSXe9Elvn1nXeK Can these songs be removed?
Hi, I have Spotify Premium so that I would not get ads. Apparently there are ads pretending to be songs: https://open.spotify.com/track/3jap09vVsSXe9Elvn1nXeK Can these son...
Not applicable
647 Views
1 replies
0 likes
I’m 16 but I’m unable to apply for the student discount because it only has options for Universities. What about schools?
I’m 16 but I’m unable to apply for the student discount because it only has options for Universities. What about schools?
Casual Listener
706 Views
1 replies
0 likes
I used to have the student membership, but am no longer a student so I have the normal spotify premium. I'm trying to update my payment info, but when I enter new cc info I'm automatically prompted to enter student verification and the credit card in...
I used to have the student membership, but am no longer a student so I have the normal spotify premium. I'm trying to update my payment info, but when I enter new cc info I'm automatically prompted t...
Community Legend
624 Views
1 replies
0 likes
Merhaba telefonumdan arkadaşımın üyeliği açık kalmış premium için kredi kartı bilgilerimi girdim 30 günlük ücretsiz deneme verdi 26 kasım'a kadar ücretsiz daha sonrasında kartımdan otomatik çekim yapılacak ancak ben arkadaşımın üyeliğine kredi kartı ...
Merhaba telefonumdan arkadaşımın üyeliği açık kalmış premium için kredi kartı bilgilerimi girdim 30 günlük ücretsiz deneme verdi 26 kasım'a kadar ücretsiz daha sonrasında kartımdan otomatik çekim yap...
829 Views
0 replies
0 likes
I live in the UK and I have a friend in the US who I would like to get a spotify gift card. Can cards purchased off the UK site be used in the US? If not is there any other way I could get them spotify premium.
I live in the UK and I have a friend in the US who I would like to get a spotify gift card. Can cards purchased off the UK site be used in the US? If not is there any other way I could get them spoti...
Casual Listener
1052 Views
2 replies
0 likes
Hi!I had to reset spotify on my tablet. When I went back to login, I couldn't remember my password. So I changed it, no problem there. I have spotify premium, but when I login with my new password, it says that I am with spotify free... with pub ever...
Hi! I had to reset spotify on my tablet. When I went back to login, I couldn't remember my password. So I changed it, no problem there. I have spotify premium, but when I login with my new password,...
301 Views
0 replies
0 likes
hi friends,i am student who has a premium account.i am physically in turkey but i am using entropay virtual credit card system, this card is own to malta.i was able to pay my first payment with turkish bank pre paid card, after that i could not pay i...
hi friends, i am student who has a premium account. i am physically in turkey but i am using entropay virtual credit card system, this card is own to malta. i was able to pay my first payment with...
554 Views
0 replies
1 likes
Hej! Jag köpte en månads premium via min bank och det har dragits två betalningar från mig. Det gör inget men problemet är att jag inte har fått något kod att lösa in. De två som står på mitt kontoutdrag fungerar ej. Hur får jag mina premium koder el...
Hej! Jag köpte en månads premium via min bank och det har dragits två betalningar från mig. Det gör inget men problemet är att jag inte har fått något kod att lösa in. De två som står på mitt kontout...
260 Views
0 replies
0 likes
Hi, I am using spotify for years now (premium) and I never had any issues. Today on all my devices for instance Laptop and Phone I was asked to sign in again but when I do, the app won't accept my login anymore (Error code 3) even more weird when I s...
Hi, I am using spotify for years now (premium) and I never had any issues. Today on all my devices for instance Laptop and Phone I was asked to sign in again but when I do, the app won't acc...
4061 Views
0 replies
0 likes
I just recently started to use spotify again and I relized that there was an option for it at a discounted price for $4.99 a month for being a student at a college. I tried signing up for that but it said it couldn't verify me so I deiced to just go ...
I just recently started to use spotify again and I relized that there was an option for it at a discounted price for $4.99 a month for being a student at a college. I tried signing up for that but it...
Spotify
312 Views
1 replies
0 likes
Hi, so I paid for premium on the account I want to use and it went to an account I don't use at all,and I can't find the chat option to have someone correct it for me. Also I paid last month for premium and it didn't continue this month so I figured ...
Hi, so I paid for premium on the account I want to use and it went to an account I don't use at all,and I can't find the chat option to have someone correct it for me. Also I paid last month for prem...
214 Views
0 replies
0 likes
Guys my pay date is tomorrow and i wish to cancel. I used a fake email adress cause somehow my other one was already registered (its a family email).I then logged myself out and camt reset my password. Please help or otherwise im gonna have to pay 10...
Guys my pay date is tomorrow and i wish to cancel. I used a fake email adress cause somehow my other one was already registered (its a family email). I then logged myself out and camt reset my passw...
Spotify
453 Views
1 replies
0 likes
QUERO MUDAR PARA PLANO FAMILIAR PREMIUM MAS NAO TEMHO CARTAO, QUERO PAGAR EM BOLETO
QUERO MUDAR PARA PLANO FAMILIAR PREMIUM MAS NAO TEMHO CARTAO, QUERO PAGAR EM BOLETO
Spotify
3891 Views
3 replies
0 likes
Hi There, I've a couple of questions: I'd like to join spotify just for myself and wonder how much this is in Australian dollars and can I cancel my account at anytime? Can I download music and playlists to my mac laptop and play anytime offline? Tha...
Hi There, I've a couple of questions: I'd like to join spotify just for myself and wonder how much this is in Australian dollars and can I cancel my account at anytime? Can...
Spotify Star
237 Views
1 replies
0 likes
So I signed up for the student premium and I open up Spotify today to see that I was logged out and all of my saved music was gone and I didn't have premium anymore. I did get charged and I did pay but I don't know what happened. I don't know if I ha...
So I signed up for the student premium and I open up Spotify today to see that I was logged out and all of my saved music was gone and I didn't have premium anymore. I did get charged and I...
Roadie
292 Views
1 replies
0 likes
Hi, I started a Spotify premium trial on September 30th and canceled it today. This cancelation meets the requirement of ending the trial by October 30th to avoid a fee; however, Spotify charged my card. I request that Spotify remove this charge from...
Hi, I started a Spotify premium trial on September 30th and canceled it today. This cancelation meets the requirement of ending the trial by October 30th to avoid a fee; ...
228 Views
0 replies
0 likes
Amigos buen día acabo de hacer mi pago me la descontaron de mi tarjeta Y no es justo que no me ayan dado primiun nose que hacer siento que Spotify me ha robado alguien puede ayudarme porfavor que mala onda con el robo
Amigos buen día acabo de hacer mi pago me la descontaron de mi tarjeta Y no es justo que no me ayan dado primiun nose que hacer siento que Spotify me ha robado alguien puede ayudarme porfavor que mal...
Roadie
273 Views
1 replies
0 likes
Hola. Yo me suscribi como estudiante y me debitaron de mi cuenta el valor sin embargo sigo esperando que me activen la versión Premium de spotify......
Hola. Yo me suscribi como estudiante y me debitaron de mi cuenta el valor sin embargo sigo esperando que me activen la versión Premium de spotify......
Roadie
259 Views
1 replies
0 likes
Tenía mi cuenta asociada a la tarjeta de crédito de mi hermano, pues quedamos en que él iba a pagar, y así fue, pero el quizo cambiar las cuentas a otra tarjeta y cancelo la suscripción desde el banco, ahora no me deja entrar en la cuenta porque me d...
Tenía mi cuenta asociada a la tarjeta de crédito de mi hermano, pues quedamos en que él iba a pagar, y así fue, pero el quizo cambiar las cuentas a otra tarjeta y cancelo la suscripción desde el banc...
Roadie
236 Views
1 replies
0 likes
