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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152465 Views

69 replies

10 likes

Premium for Family
  • 152465 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98429 Views

89 replies

4 likes

  • 98429 Views
  • 89 replies
  • 4 likes

Superuser Contribution Doble cargo a mi tarjeta

Se ha cancelado mi cuenta de Spotify premium por no poder hacer el cargo a mi tarjeta, cuando quise volver a realizar mi pago de mi cuenta nueva de los datos de mi plástico, los ingrese y seleccione la opción del PLAN FAMILIAR que es el que tenia , m...

Newbie

Se ha cancelado mi cuenta de Spotify premium por no poder hacer el cargo a mi tarjeta, cuando quise volver a realizar mi pago de mi cuenta nueva de los datos de mi plástico, los ingrese y seleccione ...

MonicaM_Bogota

Roadie

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Mudança de plano e de cartão

Boa Noite, eu troquei o meu cartão de crédito, solicitei a adesão do plano de estudante ( o qual não foi aceito) e cancelei minha assinatura do premium e foi debitado R$10 no cartão, porém o vencimento do premium é dia 13, o que devo fazer?

Newbie

Boa Noite, eu troquei o meu cartão de crédito, solicitei a adesão do plano de estudante ( o qual não foi aceito) e cancelei minha assinatura do premium e foi debitado R$10 no cartão, porém o vencimen...

Bittencourt

Spotify Star

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

charged 5 times

So as i was updating my subscription to family spotify said my card's bank wast having difficulties and that i should try again and that i would have no charges done for that mistake... i checked my bank balance. and i have 5 charges at 14.99 .... do...

Newbie

So as i was updating my subscription to family spotify said my card's bank wast having difficulties and that i should try again and that i would have no charges done for that mistake... i checked my ...

Bittencourt

Spotify Star

728 Views

2 replies

0 likes

  • 728 Views
  • 2 replies
  • 0 likes

Student discount

So my spotify payment went through before I was able to renew my “My UNiDAYS” account and I was charged £9.99 instead of £5, is there anyway I can refund that payment and pay through the my unidays student discount

Casual Listener

So my spotify payment went through before I was able to renew my “My UNiDAYS” account and I was charged £9.99 instead of £5, is there anyway I can refund that payment and pay through the my unidays s...

LeoRager

Community Legend

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

I NEED CONTACT!!!

this is the most frustrating, i applied for the student discount, presented everythin they required and was denied. BUT.. they charged me $4.99 out of my account cancelled my premium subscription and are ow asking for me to pay the $9.99What the **bl...

Newbie

this is the most frustrating, i applied for the student discount, presented everythin they required and was denied. BUT.. they charged me $4.99 out of my account cancelled my premium subscription and...

Nightslash360

Roadie

368 Views

2 replies

0 likes

  • 368 Views
  • 2 replies
  • 0 likes

Remove friends and family downloads

I joined Premium and invited some of my family. I have now downgraded because they abused this and they downloaded all the song so I could not get many. i have now removed them but Spotify say i have reached maximum on my device, which I have not dow...

Casual Listener

I joined Premium and invited some of my family. I have now downgraded because they abused this and they downloaded all the song so I could not get many. i have now removed them but Spotify say i have...

LeoRager

Community Legend

409 Views

3 replies

0 likes

  • 409 Views
  • 3 replies
  • 0 likes

Premium user with a gift card

Hello! I am a premium user and i recieved a gift card on my birthday. How can i USE the gift card first without deducting in my regule payment card?

Newbie

Hello! I am a premium user and i recieved a gift card on my birthday. How can i USE the gift card first without deducting in my regule payment card?   

user-removed

Not applicable

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Making me sign up for family plan

When I click the link for 9.99 a month like I've been doing forever it brings me to the family plan every time no matter what link I click on, better seriously get you **bleep** together Spotify or I'm switching to Pandora

Newbie

When I click the link for 9.99 a month like I've been doing forever it brings me to the family plan every time no matter what link I click on, better seriously get you **bleep** together Spotify or I...

user-removed

Not applicable

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

İki ödeme alındı

Merhabalar premium hesabımı öğrenci olarak değiştirdim ayın 5 in 6.99 tl kartımdan çekildi ayın 26 sında da 14 tl çekildi neden olabilir

Newbie

Merhabalar premium hesabımı öğrenci olarak değiştirdim ayın 5 in 6.99 tl kartımdan çekildi ayın 26 sında da 14 tl çekildi neden olabilir

214 Views

0 replies

0 likes

  • 214 Views
  • 0 replies
  • 0 likes

American Express AMEX credit card in Thailand

I tried to make payment for my subscription using my AMEX card issued in Thailand by Amex Thai, but Spotify system said the card was not issued in the country which Spotify operated in ?!? However, I am paying from Spotify Thailand page so it is conf...

Newbie

I tried to make payment for my subscription using my AMEX card issued in Thailand by Amex Thai, but Spotify system said the card was not issued in the country which Spotify operated in ?!? However, I...

anirudhmakhana

Newbie

735 Views

2 replies

0 likes

  • 735 Views
  • 2 replies
  • 0 likes

Second device

I set up my account through Facebook and got premium. When I check what my current services are it says free. But I have all the perks of premium and I'm getting charge for it regularly like it should. Now I tried to sign in on another device and it ...

Newbie

I set up my account through Facebook and got premium. When I check what my current services are it says free. But I have all the perks of premium and I'm getting charge for it regularly like it shoul...

jsannn

Community Legend

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

Changing countries

Hi, I am going to switch my account to a premium one with student discount but I will be moving to another country (from Turkey to Italy) soon, so I am not sure what will happen to my payment, is my student discount still gonna be valid? I will be us...

Newbie

Hi, I am going to switch my account to a premium one with student discount but I will be moving to another country (from Turkey to Italy) soon, so I am not sure what will happen to my payment, is my ...

jsannn

Community Legend

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Two payments

Hello, I have two accounts in Spotify, one is over facebook login (standard account, , ID: ) and second is over email login (family account, ), I have two payments per month, one is 5.99 a second 8.99, but when I login over facebook account spotify w...

Newbie

Hello, I have two accounts in Spotify, one is over facebook login (standard account, </moderator edit snip email>, ID: </moderator edit snip username>) and second is over email login (fam...

323 Views

0 replies

0 likes

  • 323 Views
  • 0 replies
  • 0 likes

Superuser Contribution no puedo invitar a mi plan familiar

tengo personas a las que no puedo invitar a mi plan familiar su ayuda porfavor

Newbie

tengo personas a las que no puedo invitar a mi plan familiar su ayuda porfavor

Chinischio

Newbie

1937 Views

3 replies

1 likes

  • 1937 Views
  • 3 replies
  • 1 likes

Não consigo gerar boleto

Não estou conseguindo gerar o boleto, pois ao completar as informações necessárias do usuário do pagamento aparece esta mensagem: 'Parece que algo está incorreto no formulário, revise-o e tente novamente', e isso impede que eu prossiga com a geração ...

Regular

Não estou conseguindo gerar o boleto, pois ao completar as informações necessárias do usuário do pagamento aparece esta mensagem: 'Parece que algo está incorreto no formulário, revise-o e tente novam...

Bittencourt

Spotify Star

5722 Views

17 replies

0 likes

  • 5722 Views
  • 17 replies
  • 0 likes

I got suscribed premium twice in a round

I sign up yesterday to this community and I decided on becoming premium by trying students' discount but I was anxious because I didn't get the confirmation email quickly so I did all the process again. Is is there any possibility to get my money bac...

Casual Listener

I sign up yesterday to this community and I decided on becoming premium by trying students' discount but I was anxious because I didn't get the confirmation email quickly so I did all the process aga...

LeoRager

Community Legend

590 Views

5 replies

0 likes

  • 590 Views
  • 5 replies
  • 0 likes

Paid for 3 month using prepaid but it still asking me to go premium?

I always use the 3 month prepaid subscription but after a week my spotify account asked me to subscribe for premium even though i already paid for 3 month premium.Now i cant chose songs or skip it and all the songs i downloaded are gone.

Newbie

I always use the 3 month prepaid subscription but after a week my spotify account asked me to subscribe for premium even though i already paid for 3 month premium.Now i cant chose songs or skip it an...

user-removed

Not applicable

369 Views

2 replies

0 likes

  • 369 Views
  • 2 replies
  • 0 likes

Bluelight card discount

Hi. Do you offer discount for blue light card holders. Blue light card is a website that offers its members ( uk emergency services ) discounts on various products.

Newbie

Hi. Do you offer discount for blue light card holders. Blue light card is a website that offers its members ( uk emergency services ) discounts on various products.

1982 Views

0 replies

4 likes

  • 1982 Views
  • 0 replies
  • 4 likes