Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149221 Views

69 replies

10 likes

Premium for Family
  • 149221 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

94758 Views

89 replies

4 likes

  • 94758 Views
  • 89 replies
  • 4 likes

Student / Family Subscription

Hi! Is there any way that I could get spotify premium for my family without having to log into one of their accounts? I reside at a different address but the rest of my family live together so I thought it'd be a nice gift for them all. Also, I thoug...

Newbie

Hi!    Is there any way that I could get spotify premium for my family without having to log into one of their accounts? I reside at a different address but the rest of my family live tog...

justinewin_

Roadie

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Didnt recognize student credentials, ended up paying 9.99 a month, without hulu

I am a student at gtcc and I wanted to get the spotify Hulu bundle for the student discount. I am a bit agitated that the company offered a promotion I qualify for, and for some reason won't grant the doscount.

Newbie

I am a student at gtcc and I wanted to get the spotify Hulu bundle for the student discount. I am a bit agitated that the company offered a promotion I qualify for, and for some reason won't grant th...

LeoRager

Community Legend

991 Views

1 replies

0 likes

  • 991 Views
  • 1 replies
  • 0 likes

I am still being charged the same amount even after update to student

Hey guys, I hope this message finds u guys well. The reson why i need u guys help today is because i used to use the premium version on spotify. But since i started college in 2015 I updated it to the premium for students. And, that's where the probl...

Newbie

Hey guys,   I hope this message finds u guys well. The reson why i need u guys help today is because i used to use the premium version on spotify. But since i started college in 2015  I u...

justinewin_

Roadie

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

complain

3 payments was charged to me and still I cannot get premium? what the **bleep**

Newbie

3 payments was charged to me and still I cannot get premium? what the **bleep**

justinewin_

Roadie

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

unknown charges

im still being charged after i cancled my subscription 

Newbie

im still being charged after i cancled my subscription 

Maxim

Spotify Star

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Solved!! Double charged

I was renewing my premium membership and was looking at what the student discount implies, i had to put my credit card details in but then i decided to just go with the normal payment. It still took out the $5.99 for the student discount AND the $11....

Newbie

I was renewing my premium membership and was looking at what the student discount implies, i had to put my credit card details in but then i decided to just go with the normal payment. It still took ...

Maxim

Spotify Star

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

Student Discount was cancelled but still charged!

I tried the student discount but when i applied for it, it says college/university (i am not at university/college yet) so i canceled or discontinue the registration but still i was charged P65.

Newbie

I tried the student discount but when i applied for it, it says college/university (i am not at university/college yet) so i canceled or discontinue the registration but still i was charged P65. &nb...

Maxim

Spotify Star

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family is payed for but it says it’s Free

Hello Spotify as i stated in the Topic Name we got Spotify Family and it was all good untill now , cause it says we have a free account while we have paid for it what is going wrong ?

Casual Listener

Hello Spotify    as i stated in the Topic Name  we got Spotify Family and it was all good untill now , cause it says we have a free account while we have paid for it    ...

AngelsSoul

Casual Listener

430 Views

2 replies

0 likes

  • 430 Views
  • 2 replies
  • 0 likes

Hulu as exchange student

Hi Community, I am an exchange student at an american college but I bought my spotify premium back in germany. How can I access hulu ? Thanks

Newbie

Hi Community,   I am an exchange student at an american college but I bought my spotify premium back in germany. How can I access hulu ?   Thanks 

201 Views

0 replies

0 likes

  • 201 Views
  • 0 replies
  • 0 likes

STUDENT DISCOUNT

Hi! Earlier today I subscribed on the student discount spotify I was just confused because I was charged alteady. Then when I checked my account it was said that if I dont cancel it before october 27 I will be charged automatically. It seems I will b...

Casual Listener

Hi! Earlier today I subscribed on the student discount spotify I was just confused because I was charged alteady. Then when I checked my account it was said that if I dont cancel it before october 27...

Chinitangpinay

Casual Listener

400 Views

2 replies

0 likes

  • 400 Views
  • 2 replies
  • 0 likes

Canceled Premium through wireless provider but still showing i have it here

Hi I have canceled my Premium account through my service provider (Rogers) and when i log on it still says that i have to contact them for anything related to this account. Want to join a family plan that we have purchased seeing as our free premium ...

Casual Listener

Hi   I have canceled my Premium account through my service provider (Rogers) and when i log on it still says that i have to contact them for anything related to this account. Want to join a fa...

ChrisMiles

Casual Listener

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Premium for Students

I attempted to sign up for the student discount, not initially realizing I needed to be in college for this to work. I entered my info and clicked accept, after which I was brought to a page to enter my college info. I backed out of this, but I was s...

Casual Listener

I attempted to sign up for the student discount, not initially realizing I needed to be in college for this to work. I entered my info and clicked accept, after which I was brought to a page to enter...

bkeener1950

Casual Listener

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Unable to update payment info

My card broke and I had to replace it. The new card has a different nuber so I went to update it on spotify. It didnt work and I got a message saying " oops it seems like your payment provider is having a bad day" now i have tried three different car...

Newbie

My card broke and I had to replace it. The new card has a different nuber so I went to update it on spotify. It didnt work and I got a message saying " oops it seems like your payment provider is hav...

LeoRager

Community Legend

949 Views

7 replies

0 likes

  • 949 Views
  • 7 replies
  • 0 likes

Superuser Contribution Getting Double charged

As I'm trying to figure out why I am getting notified by Spotify that my credit card isn't going through (even though the credit card company is saying the charge IS going through), I have noticed that I am getting charged TWICE a month by Spotify. I...

Casual Listener

As I'm trying to figure out why I am getting notified by Spotify that my credit card isn't going through (even though the credit card company is saying the charge IS going through), I have noticed th...

Aichel

Roadie

517 Views

1 replies

0 likes

  • 517 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paguei o Premium, mas ainda não liberaram.

Boa tarde! Uso o Spotify Premium e pago o boleto referente a 3 meses de uso. Venceu no sábado, e ontem, domingo, fiz o pagamento pelo aplicativo do banco, com débito em conta, da renovação do Premium. Mas até agora não confirmaram meu pagamento e não...

Newbie

Boa tarde! Uso o Spotify Premium e pago o boleto referente a 3 meses de uso. Venceu no sábado, e ontem, domingo, fiz o pagamento pelo aplicativo do banco, com débito em conta, da renovação do Premium...

Aichel

Roadie

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Buoni regalo

Buonasera, ho 2 buoni regalo da 3 mesi per spotify premium. Posso riscattarli contemporaneamente ed avere 6 mesi? O devo aspettare prima che scada il primo? Grazie

Newbie

Buonasera, ho 2 buoni regalo da 3 mesi per spotify premium. Posso riscattarli contemporaneamente ed avere 6 mesi? O devo aspettare prima che scada il primo? Grazie

Aichel

Roadie

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paguei e não consigo acessar o premium

Olá. Aderi ao plano Premium Familiar ontem dia 22/10. Paguei com o cartão Mastercard, porém meu acesso não foi liberado. Não consigo acessar nem pelo chrome, nem pelo app do android, nem pelo app no pc. Já enviei uma mensagem privada pelo facebook, e...

Newbie

Olá. Aderi ao plano Premium Familiar ontem dia 22/10. Paguei com o cartão Mastercard, porém meu acesso não foi liberado. Não consigo acessar nem pelo chrome, nem pelo app do android, nem pelo app no ...

Aichel

Roadie

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Premium paid for but doesn't work- refund please

Please refund me / reactivate my premium account immediately. I have paid for a premium renewal and now cannot access my Spotify account. It states that I am on a free subscription. Please can someone help?

Casual Listener

Please refund me / reactivate my premium account immediately. I have paid for a premium renewal and now cannot access my Spotify account. It states that I am on a free subscription. Please can someon...

Bittencourt

Spotify Star

413 Views

2 replies

0 likes

  • 413 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account hacked??

My recent spotify bill has increased to £14.99 and I usually only pay £9.99 as I only have one device, I'm trying to listen to music but keeps cutting out saying I'm listening on another device?!?! Any ideas please? Many thanks

Newbie

My recent spotify bill has increased to £14.99 and I usually only pay £9.99 as I only have one device, I'm trying to listen to music but keeps cutting out saying I'm listening on another device?!?! A...

Erika

Roadie

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Premium not working

I paid to renew my premium last night but it keeps saying that i dont have it . It has already charged me $12.00.

Newbie

I paid to renew my premium last night but it keeps saying that i dont have it . It has already charged me $12.00.

LeoRager

Community Legend

335 Views

2 replies

0 likes

  • 335 Views
  • 2 replies
  • 0 likes