Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 122168 Views
- 79 replies
- 10 likes
- 122168 Views
- 79 replies
- 10 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 14562 Views
- 27 replies
- 2 likes
- 14562 Views
- 27 replies
- 2 likes
Superuser Contribution subscription
ive just started a free 30 day trial, as i have gone onto my spotify today it says welcome to my free 7 day trial? HELP. i signed up to a 30 day free trial
- ive just started a free 30 day trial, as i have gone onto my spotify today it says welcome to my free 7 day trial? HELP. i signed up to a 30 day free trial
-
-
- Roadie
- 136 Views
- 1 replies
- 0 likes
- 136 Views
- 1 replies
- 0 likes
wann wird der betrag abgezogen?
hallo,ich würde gerne wissen wollen, wann der betrag von spotify abgezogen wird? am anfang des monats oder am ende?dankeschön
- hallo, ich würde gerne wissen wollen, wann der betrag von spotify abgezogen wird? am anfang des monats oder am ende? dankeschön
-
-
- Spotify Star
- 220 Views
- 1 replies
- 0 likes
- 220 Views
- 1 replies
- 0 likes
Superuser Contribution No puedo volver a formar parte del mismo plan familiar
Hola, Formé parte de un plan familiar pero en cierto momento me pidió verificar mi cuenta, cosa que no pude hacer por lo que perdí la cuenta premium.para volver a formar parte del plan familiar me mandaron una invitación pero ahora no me deja formar ...
- Hola, Formé parte de un plan familiar pero en cierto momento me pidió verificar mi cuenta, cosa que no pude hacer por lo que perdí la cuenta premium. para volver a formar parte del pl...
-
-
- Roadie
- 235 Views
- 1 replies
- 0 likes
- 235 Views
- 1 replies
- 0 likes
Superuser Contribution paid for premium but didn't get it
hi, I paid for premium student subscription (01.10.2017), my bank account was charged succesfully but still haven't got premium. i've sent validation photos of my student id.
- hi, I paid for premium student subscription (01.10.2017), my bank account was charged succesfully but still haven't got premium. i've sent validation photos of my student id.
-
-
- Roadie
- 165 Views
- 1 replies
- 0 likes
- 165 Views
- 1 replies
- 0 likes
Superuser Contribution Remove my debit card
I can't remove my card from my son's account..its not under my email...what can I do?
- I can't remove my card from my son's account..its not under my email...what can I do?
-
-
- Roadie
- 166 Views
- 1 replies
- 0 likes
- 166 Views
- 1 replies
- 0 likes
Subscription still is free after 2 months payment
I paid for student discount on September but still can't enjoy my student discount and Spotify still received my payment on October and my subscription version still is free. What can I do when spotify only get my money but I can't enjoy the service?...
- I paid for student discount on September but still can't enjoy my student discount and Spotify still received my payment on October and my subscription version still is free. What can I do when spoti...
-
-
- Casual Listener
- 156 Views
- 2 replies
- 0 likes
- 156 Views
- 2 replies
- 0 likes
Next "automatic renew" is within 8 days from the date of subscription instead of 1month
So I renewed my subscription today 10/04/2017. It successfully went through and my account gets the premium status. Then I notice on my "Account overview" that my next renewal is on 10/12/2017 and I'll be charge again according to the message. Should...
- So I renewed my subscription today 10/04/2017. It successfully went through and my account gets the premium status. Then I notice on my "Account overview" that my next renewal is on 10/12/2017 a...
-
- 107 Views
- 0 replies
- 0 likes
- 107 Views
- 0 replies
- 0 likes
Family account from different locations
Hi Community, My family and me are planning to subscribe for a family premium account. Unfortunately, I'm only at the same adress for half a year, the other half year I'm away for university. Is it still possible to have a family subscription? Thanks...
- Hi Community, My family and me are planning to subscribe for a family premium account. Unfortunately, I'm only at the same adress for half a year, the other half year I'm away for university...
-
-
- Not applicable
- 793 Views
- 1 replies
- 0 likes
- 793 Views
- 1 replies
- 0 likes
refund
i was just checking out the student discount plan and i had to put in my credit card, but didnt realize that it only applied to college students. I exited but was still charged $4.99. i need a refund please because im already paying for apple music. ...
- i was just checking out the student discount plan and i had to put in my credit card, but didnt realize that it only applied to college students. I exited but was still charged $4.99. i need a refund...
-
-
- Spotify Star
- 134 Views
- 1 replies
- 0 likes
- 134 Views
- 1 replies
- 0 likes
Can't subscribe for student discount
So I'm a student at Texas a&m university and I can't seem to use the student discount. I am currently on the 9.99$ premium account.Please help me out with this issue.
- So I'm a student at Texas a&m university and I can't seem to use the student discount. I am currently on the 9.99$ premium account. Please help me out with this issue.
-
-
- Spotify Star
- 445 Views
- 1 replies
- 0 likes
- 445 Views
- 1 replies
- 0 likes
I paid for student plan and spotfy charged twice
can anybody help? ive been trying to get in touch with spotify but i dont find any emails and i need a response or at least a refund of my money
- can anybody help? ive been trying to get in touch with spotify but i dont find any emails and i need a response or at least a refund of my money
-
-
- Roadie
- 125 Views
- 1 replies
- 0 likes
- 125 Views
- 1 replies
- 0 likes
switching from premium to premium for family..
so currently have my premium subsription thru my sprint account, and im wanting to upgrade to premium for family. i know i need to cancel thru sprint in order to do this. but will i loose all my music and playlists? if so im not upgrading.
- so currently have my premium subsription thru my sprint account, and im wanting to upgrade to premium for family. i know i need to cancel thru sprint in order to do this. but will i loose all my musi...
-
-
- Not applicable
- 120 Views
- 1 replies
- 0 likes
- 120 Views
- 1 replies
- 0 likes
Spotify premium
I just put my phone number into Spotify so I could have a 30 day trial, but it's saying that I've got to pay every month? Can someone help me please
- I just put my phone number into Spotify so I could have a 30 day trial, but it's saying that I've got to pay every month? Can someone help me please
-
-
- Not applicable
- 159 Views
- 1 replies
- 0 likes
- 159 Views
- 1 replies
- 0 likes
Unable to subscribe using mobile billing?
I've tried many times to subscribe Spotify Premium by using mobile billing(Celcom Malaysia) but failed, what can I do now?
- I've tried many times to subscribe Spotify Premium by using mobile billing(Celcom Malaysia) but failed, what can I do now?
-
- 212 Views
- 0 replies
- 0 likes
- 212 Views
- 0 replies
- 0 likes
Superuser Contribution 6 month premium trial with wireless provider suddenly not working
I have a 6 month premium trial with Fido, I'm currently on the second month of it when it suddenly stopped working. I was recently overseas so I thought maybe that's why it wasn't working but I've been back in canada now for a couple of days and it s...
- I have a 6 month premium trial with Fido, I'm currently on the second month of it when it suddenly stopped working. I was recently overseas so I thought maybe that's why it wasn't working but I've be...
-
-
- Roadie
- 140 Views
- 1 replies
- 0 likes
- 140 Views
- 1 replies
- 0 likes
I can´t upgrade my account because it doesnt accept my credit cards.
I tried with 7 different credit cards and spotify doesnt accept neither of them.
- I tried with 7 different credit cards and spotify doesnt accept neither of them.
-
-
- Newbie
- 287 Views
- 2 replies
- 0 likes
- 287 Views
- 2 replies
- 0 likes
60 day trial
Hi! I found online about Spotify and I saw an advertisement for a 60 day trial. How can I have that? I don't see anything about it on the app. Please advise! Thank you:)
- Hi! I found online about Spotify and I saw an advertisement for a 60 day trial. How can I have that? I don't see anything about it on the app. Please advise! Thank you:)
-
-
- Community Legend
- 253 Views
- 1 replies
- 0 likes
- 253 Views
- 1 replies
- 0 likes
Superuser Contribution Charged by Telia and by debitcard on same account
I have account that I'm charged by Telia to have Premium but for several months I have also been debited via debitcard. This is on the same account that it has been charged. How can it be double payment on the same account? Kind regards,Marianne
- I have account that I'm charged by Telia to have Premium but for several months I have also been debited via debitcard. This is on the same account that it has been charged. How can it be double paym...
-
-
- Roadie
- 142 Views
- 1 replies
- 0 likes
- 142 Views
- 1 replies
- 0 likes
Superuser Contribution I paid for a full month but they are charging me in 7 to 8 days later
I just paid for another month looked at my history of receipts an spotify will charge from 9/30/17 to 10/06/17 how is that a full month of service to pay agian again in a week an all my history past payments have never done this so what's going here ...
- I just paid for another month looked at my history of receipts an spotify will charge from 9/30/17 to 10/06/17 how is that a full month of service to pay agian again in a week an all my history...
-
-
- Roadie
- 154 Views
- 1 replies
- 0 likes
- 154 Views
- 1 replies
- 0 likes
Superuser Contribution can't access my premium
i upgraded my spotify to premium using the 5 euro student discount. Later i went abroad for a concert and during that event i had to unistall spotify due to storage. When i re installed it again my premium feautures wont work and it keeps telling me ...
- i upgraded my spotify to premium using the 5 euro student discount. Later i went abroad for a concert and during that event i had to unistall spotify due to storage. When i re installed it agai...
-
-
- Roadie
- 258 Views
- 1 replies
- 0 likes
- 258 Views
- 1 replies
- 0 likes