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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132202 Views

69 replies

10 likes

Premium for Family
  • 132202 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

66720 Views

89 replies

4 likes

  • 66720 Views
  • 89 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31qlcxpr2dx7ofyp6dsc

Visitor

248987 Views

154 replies

13 likes

  • 248987 Views
  • 154 replies
  • 13 likes

I have to pay for the service twice?

Hi Community! I have a question... Please! Need some help! I suscribed my account to premium yesterday and today I decide to change it to a familiar premium account to share it with my parents and siblings, the question I have is... Do I have to pay ...

Newbie

Hi Community! I have a question... Please! Need some help!  I suscribed my account to premium yesterday and today I decide to change it to a familiar premium account to share it with my parents...

LordRollin

Community Legend

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

living outside my country,logged with FB..changed phone..charged twice! help

Hi everybody,I used to have only one spotify premium..I was signed with facebook.. changed the phone, spotify blocked me!Had to subscribe a new account, and now I have been charged twice! I need assistance.. I m looking for telephone nr or emails.. b...

Newbie

Hi everybody,I used to have only one spotify premium..I was signed with facebook.. changed the phone, spotify blocked me!Had to subscribe a new account, and now I have been charged twice! I need assi...

138 Views

0 replies

0 likes

  • 138 Views
  • 0 replies
  • 0 likes

Problemas con Plan familiar

realize mi pago de plan familiar y al ingresar los datos despues de aceptar la invitacion en mi correo de la invitacion para ser premiun me dice que algo ha salido mal

Newbie

realize mi pago de plan familiar y al ingresar los datos despues de aceptar la invitacion en mi correo de la invitacion para ser premiun me dice que algo ha salido mal 

140 Views

0 replies

0 likes

  • 140 Views
  • 0 replies
  • 0 likes

Formato de fecha válida para tarjeta de regalo en línea

¿Cual carambas es el formato de fecha para comprar una tarjeta en linea en Spotify??????????? Por mas que he intentado me indica que ninguna es válida. Ayuda por favor urge!!!

Casual Listener

¿Cual carambas es el formato de fecha para comprar una tarjeta en linea en Spotify??????????? Por mas que he intentado me indica que ninguna es válida. Ayuda por favor urge!!!

dracos83

Casual Listener

448 Views

1 replies

0 likes

  • 448 Views
  • 1 replies
  • 0 likes

Invitees to premium are not being taken to the correct page

I've just signed up for spotify premium and sent out a couple of invites but the recripients are saying that the email they're receiving doesn't make sense. The email has an "accept invitation" tab but when they press it, it takes them to a spotify p...

Casual Listener

I've just signed up for spotify premium and sent out a couple of invites but the recripients are saying that the email they're receiving doesn't make sense.   The email has an "accept invitati...

Maxim

Spotify Star

416 Views

5 replies

0 likes

  • 416 Views
  • 5 replies
  • 0 likes

Business accounts

What options are there for businessaccounts?We have about 80 locations (daycarecenters) and i don't like the idea of 80 accounts with almost 1.000 payments per year. And are there any discounts for this kind of subscriptions?

Casual Listener

What options are there for businessaccounts? We have about 80 locations (daycarecenters) and i don't like the idea of 80 accounts with almost 1.000 payments per year.    And are there an...

Maxim

Spotify Star

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cargan dos veces el pago a la tarjeta en un solo mes?

Buen dia! Esta semana ya me cargaron un pago de spotify a la tarjeta y ahora nuevamente lo estan haciendo despues de 4 dias de haber pagado, ¿sabran como se pueda rechazar el pago? O ¿tengo que ir al banco? Gracias!

Newbie

Buen dia! Esta semana ya me cargaron un pago de spotify a la tarjeta y ahora nuevamente lo estan haciendo despues de 4 dias de haber pagado, ¿sabran como se pueda rechazar el pago? O ¿tengo que ir al...

Teachalonso

Newbie

448 Views

2 replies

0 likes

  • 448 Views
  • 2 replies
  • 0 likes

3x Student Charges

I signed up for the student discount but had trouble adding the documents so I left it at that. Then for some reason I got charged 3 $5.99 payments. I deserve a refund and a explanation of how and why this happened. Please help.

Newbie

I signed up for the student discount but had trouble adding the documents so I left it at that. Then for some reason I got charged 3 $5.99 payments. I deserve a refund and a explanation of how and wh...

LeoRager

Community Legend

537 Views

4 replies

0 likes

  • 537 Views
  • 4 replies
  • 0 likes

E-mail conta EBANX

Olá a todos!Preciso de uma ajuda urgente!É o seguinte, quando criei minha conta Spotify coloquei um determinado e-mail como sendo o principal da conta, mas agora esse e-mail não será mais usado para essa finalidade e preciso alterar para que a cobran...

Newbie

Olá a todos! Preciso de uma ajuda urgente! É o seguinte, quando criei minha conta Spotify coloquei um determinado e-mail como sendo o principal da conta, mas agora esse e-mail não será mais usado p...

556 Views

0 replies

5 likes

  • 556 Views
  • 0 replies
  • 5 likes

Paid for premium and still on free subscription

I paid for premium on the website and when I log on to the app it is still showing it as a free account. I deleted the app, downloaded it and logged in and it’s still not working. I’ve even given it 24 hours to see if the premium would kick in and it...

Newbie

I paid for premium on the website and when I log on to the app it is still showing it as a free account. I deleted the app, downloaded it and logged in and it’s still not working. I’ve even given it ...

LeoRager

Community Legend

642 Views

6 replies

0 likes

  • 642 Views
  • 6 replies
  • 0 likes

My playlist

For 2 days now my Free Spotify isn't working and I can't access my downloaded songs . What is going on?

Newbie

For 2 days now my Free Spotify isn't working and I can't access my downloaded songs . What is going on? 

175 Views

0 replies

0 likes

  • 175 Views
  • 0 replies
  • 0 likes

Premium with my colleagues

Hello,is it possible to do a premium family plan with my colleagues of the same office?Thank you!

Newbie

Hello, is it possible to do a premium family plan with my colleagues of the same office? Thank you!

169 Views

0 replies

0 likes

  • 169 Views
  • 0 replies
  • 0 likes

I pay but, but cant use, cant cancel

I pay for spotify every month, I can't log into it. I don't want it. I can't cancel it because it says there is no account. I had to great a new account to contact them and they sent me an email to contact the community. So I would appreciate if some...

Newbie

I pay for spotify every month, I can't log into it. I don't want it. I can't cancel it because it says there is no account. I had to great a new account to contact them and they sent me an email to c...

user-removed

Not applicable

301 Views

2 replies

0 likes

  • 301 Views
  • 2 replies
  • 0 likes

STOLEN MONEY

Spotify removes money froom your bank and still leaves you as a free user plus ignores you. **bleep** these goof and their pathetic app. ill make sure everyone i know doesnt use this **bleep**!

Newbie

Spotify removes money froom your bank and still leaves you as a free user plus ignores you. **bleep** these goof and their pathetic app. ill make sure everyone i know doesnt use this **bleep**!

Maxim

Spotify Star

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Free trial before redeeming gift card?

I received a gift card for 6 months of Spotify Premium. I would also like to take advantage of the 30-day free trial that Spotify offers. If I enroll in the 30-day trial, will I be able to redeem my gift card when the trial runs out 1 month from now?...

Casual Listener

I received a gift card for 6 months of Spotify Premium.  I would also like to take advantage of the 30-day free trial that Spotify offers. If I enroll in the 30-day trial, will I be able to...

diaryhea

Casual Listener

903 Views

2 replies

0 likes

  • 903 Views
  • 2 replies
  • 0 likes

Hulu + Premium

Hi so I currently have spotify premium and i love it and now their adding hulu which is awesome. However, how do I add hulu to my account (since the charge doesn't change) without getting cahrged TWICE for this month since i already paid for this mon...

Newbie

Hi    so I currently have spotify premium and i love it and now their adding hulu which is awesome. However, how do I add hulu to my account (since the charge doesn't change) without gett...

246 Views

0 replies

0 likes

  • 246 Views
  • 0 replies
  • 0 likes

pago de cuenta

queria pagar el plan familiar pero por error pague solo el premium si quiero cambiarme al familiar me cobraran la diferencia solamente lo los 149 pesos??

Newbie

queria pagar el plan familiar pero por error pague solo el premium si quiero cambiarme al familiar me cobraran la diferencia solamente lo los 149 pesos??   

213 Views

0 replies

0 likes

  • 213 Views
  • 0 replies
  • 0 likes

Problemas con Plan Familiar Premium

Hola,Le he enviado a un familiar el link para que obtenga la cuenta premium, pero a la hora de abrirlo solo se abre la pagina de spotify, pero no aparece el mensaje para llenar los datos y volverlo premium.

Newbie

Hola, Le he enviado a un familiar el link para que obtenga la cuenta premium, pero a la hora de abrirlo solo se abre la pagina de spotify, pero no aparece el mensaje para llenar los datos y volverlo...

144 Views

0 replies

0 likes

  • 144 Views
  • 0 replies
  • 0 likes

Charged Regular Premium Cost as Student

I activated a student discount for Spotify over a year ago and received an email a few months ago about updating my student account. I updated it and everything seemed fine but when I looked back at my receipts for the past four months, I noticed tha...

Casual Listener

I activated a student discount for Spotify over a year ago and received an email a few months ago about updating my student account. I updated it and everything seemed fine but when I looked back at ...

tylertucker1

Casual Listener

298 Views

2 replies

0 likes

  • 298 Views
  • 2 replies
  • 0 likes