Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

67162 Views

18 replies

94 likes

  • 67162 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132541 Views

69 replies

10 likes

Premium for Family
  • 132541 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

67813 Views

89 replies

4 likes

  • 67813 Views
  • 89 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31qlcxpr2dx7ofyp6dsc

Visitor

250658 Views

154 replies

13 likes

  • 250658 Views
  • 154 replies
  • 13 likes

Autopay not working

I have been a member of Spotify Premium for years now. I have autopay which I've never had any issue with. All of a sudden I'm getting these warnings that my pay isn't going through and they're about to cancel my account. I checked my bill pay status...

Casual Listener

I have been a member of Spotify Premium for years now.  I have autopay which I've never had any issue with.  All of a sudden I'm getting these warnings that my pay isn't going through and t...

776 Views

0 replies

0 likes

  • 776 Views
  • 0 replies
  • 0 likes

Someone has used my student credentials to get half price premium

Someone else (I don't know how or who) has used my student credentials (Unidays account) to gain half price premium subscription on an account that is not mine. I only found out when I tried to activate the discount for myself - and Spotify told me m...

Newbie

Someone else (I don't know how or who) has used my student credentials (Unidays account) to gain half price premium subscription on an account that is not mine. I only found out when I tried to activ...

871 Views

0 replies

0 likes

  • 871 Views
  • 0 replies
  • 0 likes

cambiar de correo

Quiero enlazar un correo que ya tenia con una cuenta de spotify a mi nueva cuenta que es premium

Newbie

Quiero enlazar un correo que ya tenia con una cuenta de spotify a mi nueva cuenta que es premium

221 Views

0 replies

0 likes

  • 221 Views
  • 0 replies
  • 0 likes

HELP!

Will someone please help me? My mother signed up for an account accidently somehow months ago and is trying to cancel and stop the billing but its not letting her into her account. She doesnt have alot of money and cant get ahold of someone to cancel...

Casual Listener

Will someone please help me? My mother signed up for an account accidently somehow months ago and is trying to cancel and stop the billing but its not letting her into her account. She doesnt have al...

LordRollin

Community Legend

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

Spotify Student

So, I renewed my student discount back in September or August and now for October my account has been charged $10 for the regular premium and I have lost my Hulu linkage that comes with the student discount due to Spotify saying my student account wa...

Newbie

So, I renewed my student discount back in September or August and now for October my account has been charged $10 for the regular premium and I have lost my Hulu linkage that comes with the student d...

LordRollin

Community Legend

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

I have to pay for the service twice?

Hi Community! I have a question... Please! Need some help! I suscribed my account to premium yesterday and today I decide to change it to a familiar premium account to share it with my parents and siblings, the question I have is... Do I have to pay ...

Newbie

Hi Community! I have a question... Please! Need some help!  I suscribed my account to premium yesterday and today I decide to change it to a familiar premium account to share it with my parents...

LordRollin

Community Legend

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

living outside my country,logged with FB..changed phone..charged twice! help

Hi everybody,I used to have only one spotify premium..I was signed with facebook.. changed the phone, spotify blocked me!Had to subscribe a new account, and now I have been charged twice! I need assistance.. I m looking for telephone nr or emails.. b...

Newbie

Hi everybody,I used to have only one spotify premium..I was signed with facebook.. changed the phone, spotify blocked me!Had to subscribe a new account, and now I have been charged twice! I need assi...

139 Views

0 replies

0 likes

  • 139 Views
  • 0 replies
  • 0 likes

Problemas con Plan familiar

realize mi pago de plan familiar y al ingresar los datos despues de aceptar la invitacion en mi correo de la invitacion para ser premiun me dice que algo ha salido mal

Newbie

realize mi pago de plan familiar y al ingresar los datos despues de aceptar la invitacion en mi correo de la invitacion para ser premiun me dice que algo ha salido mal 

141 Views

0 replies

0 likes

  • 141 Views
  • 0 replies
  • 0 likes

Formato de fecha válida para tarjeta de regalo en línea

¿Cual carambas es el formato de fecha para comprar una tarjeta en linea en Spotify??????????? Por mas que he intentado me indica que ninguna es válida. Ayuda por favor urge!!!

Casual Listener

¿Cual carambas es el formato de fecha para comprar una tarjeta en linea en Spotify??????????? Por mas que he intentado me indica que ninguna es válida. Ayuda por favor urge!!!

dracos83

Casual Listener

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

Invitees to premium are not being taken to the correct page

I've just signed up for spotify premium and sent out a couple of invites but the recripients are saying that the email they're receiving doesn't make sense. The email has an "accept invitation" tab but when they press it, it takes them to a spotify p...

Casual Listener

I've just signed up for spotify premium and sent out a couple of invites but the recripients are saying that the email they're receiving doesn't make sense.   The email has an "accept invitati...

Maxim

Spotify Star

431 Views

5 replies

0 likes

  • 431 Views
  • 5 replies
  • 0 likes

Business accounts

What options are there for businessaccounts?We have about 80 locations (daycarecenters) and i don't like the idea of 80 accounts with almost 1.000 payments per year. And are there any discounts for this kind of subscriptions?

Casual Listener

What options are there for businessaccounts? We have about 80 locations (daycarecenters) and i don't like the idea of 80 accounts with almost 1.000 payments per year.    And are there an...

Maxim

Spotify Star

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cargan dos veces el pago a la tarjeta en un solo mes?

Buen dia! Esta semana ya me cargaron un pago de spotify a la tarjeta y ahora nuevamente lo estan haciendo despues de 4 dias de haber pagado, ¿sabran como se pueda rechazar el pago? O ¿tengo que ir al banco? Gracias!

Newbie

Buen dia! Esta semana ya me cargaron un pago de spotify a la tarjeta y ahora nuevamente lo estan haciendo despues de 4 dias de haber pagado, ¿sabran como se pueda rechazar el pago? O ¿tengo que ir al...

Teachalonso

Newbie

453 Views

2 replies

0 likes

  • 453 Views
  • 2 replies
  • 0 likes

3x Student Charges

I signed up for the student discount but had trouble adding the documents so I left it at that. Then for some reason I got charged 3 $5.99 payments. I deserve a refund and a explanation of how and why this happened. Please help.

Newbie

I signed up for the student discount but had trouble adding the documents so I left it at that. Then for some reason I got charged 3 $5.99 payments. I deserve a refund and a explanation of how and wh...

LeoRager

Community Legend

558 Views

4 replies

0 likes

  • 558 Views
  • 4 replies
  • 0 likes

E-mail conta EBANX

Olá a todos!Preciso de uma ajuda urgente!É o seguinte, quando criei minha conta Spotify coloquei um determinado e-mail como sendo o principal da conta, mas agora esse e-mail não será mais usado para essa finalidade e preciso alterar para que a cobran...

Newbie

Olá a todos! Preciso de uma ajuda urgente! É o seguinte, quando criei minha conta Spotify coloquei um determinado e-mail como sendo o principal da conta, mas agora esse e-mail não será mais usado p...

558 Views

0 replies

5 likes

  • 558 Views
  • 0 replies
  • 5 likes

Paid for premium and still on free subscription

I paid for premium on the website and when I log on to the app it is still showing it as a free account. I deleted the app, downloaded it and logged in and it’s still not working. I’ve even given it 24 hours to see if the premium would kick in and it...

Newbie

I paid for premium on the website and when I log on to the app it is still showing it as a free account. I deleted the app, downloaded it and logged in and it’s still not working. I’ve even given it ...

LeoRager

Community Legend

656 Views

6 replies

0 likes

  • 656 Views
  • 6 replies
  • 0 likes

My playlist

For 2 days now my Free Spotify isn't working and I can't access my downloaded songs . What is going on?

Newbie

For 2 days now my Free Spotify isn't working and I can't access my downloaded songs . What is going on? 

181 Views

0 replies

0 likes

  • 181 Views
  • 0 replies
  • 0 likes

Premium with my colleagues

Hello,is it possible to do a premium family plan with my colleagues of the same office?Thank you!

Newbie

Hello, is it possible to do a premium family plan with my colleagues of the same office? Thank you!

171 Views

0 replies

0 likes

  • 171 Views
  • 0 replies
  • 0 likes

I pay but, but cant use, cant cancel

I pay for spotify every month, I can't log into it. I don't want it. I can't cancel it because it says there is no account. I had to great a new account to contact them and they sent me an email to contact the community. So I would appreciate if some...

Newbie

I pay for spotify every month, I can't log into it. I don't want it. I can't cancel it because it says there is no account. I had to great a new account to contact them and they sent me an email to c...

user-removed

Not applicable

307 Views

2 replies

0 likes

  • 307 Views
  • 2 replies
  • 0 likes

STOLEN MONEY

Spotify removes money froom your bank and still leaves you as a free user plus ignores you. **bleep** these goof and their pathetic app. ill make sure everyone i know doesnt use this **bleep**!

Newbie

Spotify removes money froom your bank and still leaves you as a free user plus ignores you. **bleep** these goof and their pathetic app. ill make sure everyone i know doesnt use this **bleep**!

Maxim

Spotify Star

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes