Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Newbie
- 62414 Views
- 43 replies
- 3 likes
- 62414 Views
- 43 replies
- 3 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 8078 Views
- 23 replies
- 2 likes
- 8078 Views
- 23 replies
- 2 likes
Premium for students
Hi, I have sent the request for my college and after a week I had no response. Today I tried again, but the page to control my ID says that the request has already been send. Plus, my bank account show a payment of 4.99 to spotify. What can I do?
- Hi, I have sent the request for my college and after a week I had no response. Today I tried again, but the page to control my ID says that the request has already been send. Plus, my bank account sh...
-
- 111 Views
- 0 replies
- 0 likes
- 111 Views
- 0 replies
- 0 likes
premium trial
How do i find out when my premium trial period will end
- How do i find out when my premium trial period will end
-
-
- Community Legend
- 163 Views
- 1 replies
- 0 likes
- 163 Views
- 1 replies
- 0 likes
Solved!! Cancelled payment, account turned off
Hi everyone, I'm having some issues over here. My monthly susbscription fee was cancelled due to lack of money. Later, i got an email from spotify in wich they claim to have turned off my account, wich the first days was ok, still able to login etc. ...
- Hi everyone, I'm having some issues over here. My monthly susbscription fee was cancelled due to lack of money. Later, i got an email from spotify in wich they claim to have turned off...
-
-
- Casual Listener
- 318 Views
- 3 replies
- 0 likes
- 318 Views
- 3 replies
- 0 likes
College Subscription
I need help, Im currently enrolled in collevel and went through the steps to get the $4 99 a month and it checks to see if I'm a student at the selected college and it says error evertime!
- I need help, Im currently enrolled in collevel and went through the steps to get the $4 99 a month and it checks to see if I'm a student at the selected college and it says error evertime!
-
-
- Spotify Star
- 136 Views
- 1 replies
- 0 likes
- 136 Views
- 1 replies
- 0 likes
Student Discount in the Netherlands - Unable to pay using iDEAL
I am wanting to sign up to the student discount in the Netherlands but there is not an option to pay by Maestro or iDeal which are the options you have in the Netherlands if you don't have a credit card.I see you can sign up to the €9.99 subscription...
- I am wanting to sign up to the student discount in the Netherlands but there is not an option to pay by Maestro or iDeal which are the options you have in the Netherlands if you don't have a credit c...
-
-
- Spotify Star
- 148 Views
- 1 replies
- 0 likes
- 148 Views
- 1 replies
- 0 likes
Reimbursements and Student Discount HELP
Hello I have been using my spotify account with my gmail email address instead of my university's email address.I just realized now that there was a student discount. Is it possible to get refunded all the times i got charged full price and then get ...
- Hello I have been using my spotify account with my gmail email address instead of my university's email address. I just realized now that there was a student discount. Is it possible to get refund...
-
-
- Spotify Star
- 147 Views
- 1 replies
- 0 likes
- 147 Views
- 1 replies
- 0 likes
How to convert my premium account into a student account
I am a student and I am wondering if there is any way to convert my regular premium account into a student premium account without having to remake all my playlists. Thanks in advance.
- I am a student and I am wondering if there is any way to convert my regular premium account into a student premium account without having to remake all my playlists. Thanks in advance.
-
-
- Spotify Star
- 209 Views
- 1 replies
- 0 likes
- 209 Views
- 1 replies
- 0 likes
I was charged and I dont have premium
It charged about $35 dollars out of my account and I can't evem use premium. I tried paying for the student package and it told me it couldnt find me as a student. So I would try again but I didnt know it kept taking my money out
- It charged about $35 dollars out of my account and I can't evem use premium. I tried paying for the student package and it told me it couldnt find me as a student. So I would try again but I didnt kn...
-
-
- Spotify Star
- 330 Views
- 5 replies
- 0 likes
- 330 Views
- 5 replies
- 0 likes
Hola, necesito ayuda
Porque rechaza mi tarjeta, me dice que no tengo dinero en ella y la tarjeta si tiene .. Ayuda !!!!
- Porque rechaza mi tarjeta, me dice que no tengo dinero en ella y la tarjeta si tiene .. Ayuda !!!!
-
- 138 Views
- 0 replies
- 0 likes
- 138 Views
- 0 replies
- 0 likes
Me cobro los 30 días gratis como recuperó el dinero?
Como puedo recuperar mi dinero si es la primera vez que me suscribo a Spotify premiun por que me cobro?
- Como puedo recuperar mi dinero si es la primera vez que me suscribo a Spotify premiun por que me cobro?
-
-
- Casual Listener
- 121 Views
- 1 replies
- 0 likes
- 121 Views
- 1 replies
- 0 likes
My subscription was cancelled but being charged
I cancelled my account about six months ago and I was charged two days ago. I would like to know why that happened. If anyone can help, that would be much appreciated. Thanks
- I cancelled my account about six months ago and I was charged two days ago. I would like to know why that happened. If anyone can help, that would be much appreciated. Thanks
-
-
- Not applicable
- 130 Views
- 1 replies
- 0 likes
- 130 Views
- 1 replies
- 0 likes
Premium works on mac, not on android.
I just got premium yesterday, so I think im in the free trial period. On the mac I can log in and it says I have premium. BUT on android my account says it is a free account, buy premium. Note:-I have tried logging out and back in, 5. Times.-I HAVE D...
- I just got premium yesterday, so I think im in the free trial period. On the mac I can log in and it says I have premium. BUT on android my account says it is a free account, buy premium. &nbs...
-
-
- Community Legend
- 129 Views
- 1 replies
- 0 likes
- 129 Views
- 1 replies
- 0 likes
DOBLE COBRO SERVICIO PREMIUM Y NO SE ACTIVO
Hace unos días inicie mi registro a Spotify premium para estudiantes y no lo termine y aún así se hizo cobro a mi tarjeta y doble y no se me activo el premium en mi cuenta ¿qué hago o como recupero mi dinero?
- Hace unos días inicie mi registro a Spotify premium para estudiantes y no lo termine y aún así se hizo cobro a mi tarjeta y doble y no se me activo el premium en mi cuenta ¿qué hago o como recupero m...
-
- 92 Views
- 0 replies
- 0 likes
- 92 Views
- 0 replies
- 0 likes
3 cargos mensuales a la vez
soy nuevo usuario y spotify hizo 3 cargos de mes al mismo tiempo y necesito aclarar esa situación, no encuentro donde¡¡
- soy nuevo usuario y spotify hizo 3 cargos de mes al mismo tiempo y necesito aclarar esa situación, no encuentro donde¡¡
-
- 149 Views
- 0 replies
- 0 likes
- 149 Views
- 0 replies
- 0 likes
Premium
Hola! Tengo cuenta premium y sin embargo me aparece este cartel cuando quiero saltear temas. Alguien sabe como puedo hacer?
- Hola! Tengo cuenta premium y sin embargo me aparece este cartel cuando quiero saltear temas. Alguien sabe como puedo hacer?
-
- 105 Views
- 0 replies
- 0 likes
- 105 Views
- 0 replies
- 0 likes
Double charged, not happy
Not only is this a recurring problem, i have to jump through hoops just to get ahold of spotify and get the mistake fixed. Also i have applied a total of 5 times for the student discount and was still charged the 9.99 usd every month, most of the tim...
- Not only is this a recurring problem, i have to jump through hoops just to get ahold of spotify and get the mistake fixed. Also i have applied a total of 5 times for the student discount and was stil...
-
- 95 Views
- 0 replies
- 0 likes
- 95 Views
- 0 replies
- 0 likes
Solved!!Superuser Contribution Spotify premium gratia por 7 dias
Hola! Yo tengo una cuenta y nunca he sido premium ni he probado los 7 dias gratis. Bueno ahora quiero probarlo pero en ninguna parte me sale la opción. Ya he buscado en la app y en la pagina. Alguien sabe como hacerlo que me pueda ayudar?Gracias
- Hola! Yo tengo una cuenta y nunca he sido premium ni he probado los 7 dias gratis. Bueno ahora quiero probarlo pero en ninguna parte me sale la opción. Ya he buscado en la app y en la pagina. Alguien...
-
-
- Newbie
- 14791 Views
- 2 replies
- 0 likes
- 14791 Views
- 2 replies
- 0 likes
Time and time again I get taken off student pricing
Not sure what keeps happening. It said I was on a student account and that I was going to be charged $9.99 next month and I really don't understand why it does this.
- Not sure what keeps happening. It said I was on a student account and that I was going to be charged $9.99 next month and I really don't understand why it does this.
-
- 81 Views
- 0 replies
- 0 likes
- 81 Views
- 0 replies
- 0 likes
Payment problem
Good eveningI am having trouble activating premium membership.I have sent my student document to get student discount.I think my card has taken a month's payment but my account is still not seen as premium.Thanking you in advance for this matter
- Good evening I am having trouble activating premium membership.I have sent my student document to get student discount.I think my card has taken a month's payment but my account is still not seen as...
-
-
- Regular
- 326 Views
- 1 replies
- 1 likes
- 326 Views
- 1 replies
- 1 likes
Cancelling an account for somebody who has died
I'm trying to cancel my husband's spotify subscription, he passed away recently. How can I do this, as I don't know his password and can't sign into his account to cancel?
- I'm trying to cancel my husband's spotify subscription, he passed away recently. How can I do this, as I don't know his password and can't sign into his account to cancel?
-
-
- Roadie
- 6870 Views
- 1 replies
- 0 likes
- 6870 Views
- 1 replies
- 0 likes