Spotify canceling my family premium every month

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Spotify canceling my family premium every month

LuL-_-1
Newbie

Plan

Premium

Country

Turkey

Device

Samsung Galaxy S8+

Operating System

Android 9

 

My Question or Issue

My family subscription is canceling every month. Spotify sends me a verification mail and we do it correctly but in the end of the month spotify cancels our subscriptions. Only the owner stay at premium. We need to create and join premium with another account.

Sorry for bad English. In the photo language is Turkish it says we cant confirm your adress

Screenshot_20190404-235832_Gmail.jpg
1 Reply

Bittencourt
Spotify Star
Spotify Star

Hey @LuL-_-1, thanks for writing!

 

Don't worry about your English 🙂

 

Well, sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.

 

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

 

There are a few ways to contact them.

 

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

 

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!

BittencourtSpotify Star
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