Spotify charged me and closed my account an hour later

[SHITSERVICE]

I was charged for my Duo account, and an hour later, the account was closed down. I received an email stating that they suspect we don't live in the country we subscribed from — which isn't true, as we've been living here for the past three years. Now, I'm stuck. I can't rejoin without paying twice. Customer support has been worthless and isn't providing any helpful information.

[Billy-J]

Hey there @SHITSERVICE, thanks for reaching out to the Community!

I am sorry to hear about this. If you have received an email stating that your account is disabled, I would recommend checking out this support page for more information on disabled accounts. 

Have a great day! 

[SHITSERVICE]

Thanks, Billy,
I’ve been in contact with customer service, who are saying I need to resubscribe but are giving no explanation as to what happened or how to avoid it going forward. Hence, I’m stuck. Also, out of principle, there’s the issue of paying twice. There have been no fraudulent activities or the use of any kind of gift cards. Hence my frustration.

[SHITSERVICE]

I’ve now started a new account on an app called Tiday. It seems like a great app that lets me import my playlists and albums from Spotify. And now, it’s more of a statement toward fair treatment!