Spotify Community

msofiaarmr · ‎2019-06-26

Plan

Free

Country

Philippines

Device

Samsung Galaxy J8

Operating System

Android

My Question or Issue

I tried paying for Premium using my credit card, and I received a notification saying this amount was deducted from my current balance and it was charged by Spotify. But I'm still on Spotify Free despite the "payment"

Robert_W · ‎2019-06-26

Hi @msofiaarmr ,

Sorry to hear that.

I'd reccomend taking a look here:

https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/

All the best.

Robert_WRock Star 11

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