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Hi! I checked my account in Spotify and in subscription, it says there that I am currently spotify free but I was charged every month in my credit card with the amount of $9.99. How can I cancel the monthly payment?
Hey @emil06,
I'd recommend searching for any additional accounts that you may have: https://support.spotify.com/account_payment_help/account_help/do-i-have-an-additional-account/.
Let me know how it goes.
No, that won't cancel your subscription at all.
Have you tried logging into the account on https://spotify.com?
Thanks for letting me know.
I'd recommend reaching out to Support, so they can try to cancel your subscription:
Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares
If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.
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