Spotify in my Phone keep showing that "Your last payment didn't work"

[exquirentius]

Plan

Premium

Country

Thailand

Device

Vivo Y02

Operating System

Funtouch OS 12

My Question or Issue

I've got my Premium Family Plan with another users already and I'm currently fine on other devices as PC or Spotify Browser. However, whenever I login into my Spotify on phone it says 'Your last payment didn't work' despite my Premium Plan being able and still-functioned. There's no other way to choose except 'Update Payment', in which I already clicked it and it keeps saying in in-app browser that my Premium Plan being active and there's nothing to be worried about. What happened???

[Maxim]

Hey @exquirentius ,

Thanks for coming to the Community 🙂

I recommend reaching out to Support so that they can take a look at your account and figure out why you're seeing the banner: https://www.spotify.com/about-us/contact/.

Hope this helps!