Spotify premium

[Alex7500]

Hey, I am using spotify for 2 years as a premium member... I lost my crédit card 3 weeks ago so I did not pay for august and my account have been suspended... Since I did receive my new card so today I Tried to retake it! The payment has been done and everything seems to be ok on my Apple account but I have still a Free account when I use the app...

Somebody maybe have an explication? Of course I have alteady try to log out/log in...

Thank you very Much!!!!

A.

[MonicaM_Bogota]

Hi, @Alex7500!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try reinstalling the app with the steps here.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Let us know how it goes.