Spotify summer premium

okonorsmaiks · 2017-07-07

I started sporify premium for 0.99 euros for 3 months, but after 1 month my premium ended, and now i have free account...why?

Maxim · 2017-07-07

What payment method have you used?

Let me know 🙂

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okonorsmaiks · 2017-07-07

Credit card

Maxim · 2017-07-07

Hmm.. Had the Credit Card been used for Spotify in the past (before you claimed the 3 months offer)?

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okonorsmaiks · 2017-07-07

No, It was my moms and she dosn't even now what is spotify, I just asked for 99 cents..

Maxim · 2017-07-07

Okay, and you never had Premium before?

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okonorsmaiks · 2017-07-07

No, I havent

Maxim · 2017-07-07

Alright, I'd recommend reaching out to Support so they can take a closer look at this:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

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