Still being charged without having premium and never having it

[user-removed]

Plan

Free

Country

United states

Phone

Zte blade max

My Question or Issue

When the 3 months for only ¢99 was about I had tried to get it but was not given any of the premium features I contacted support and was told that they would cancel but wouldn't get my money back which I was okay with. However a few days ago it showed that my credit card was charged $9.99 this month for premium. I once again was charged but I never got the premium features. I would like it to be made sure of that my account is never charged and a refund of my money

[Billy-J]

Hey @user-removed, and welcome to the community.

Hope you’re doing great! 

Let’s check something first. Could you try going to your Receipts page, and send me a screenshot of that page (make sure to hide any transaction id’s or any other sensitive info. 

Let me know how this goes 🙂