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Still being charged without having premium and never having it

Still being charged without having premium and never having it

 

Plan

Free

Country

United states

Phone

Zte blade max

 

My Question or Issue

When the 3 months for only ¢99 was about I had tried to get it but was not given any of the premium features I contacted support and was told that they would cancel but wouldn't get my money back which I was okay with. However a few days ago it showed that my credit card was charged $9.99 this month for premium. I once again was charged but I never got the premium features. I would like it to be made sure of that my account is never charged and a refund of my money

 

 

Reply
1 Reply

Hey @Makyarose, and welcome to the community.

Hope you’re doing great! 

 

Let’s check something first. Could you try going to your Receipts page, and send me a screenshot of that page (make sure to hide any transaction id’s or any other sensitive info. 

 

Let me know how this goes 🙂

Billy-JSpotify Star
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