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Student Verification completed but discount is not being applied

Student Verification completed but discount is not being applied

I'm enjoying the 30 days free trial offer at the moment. Two days ago I verified myself as a student sccesfully, getting the email confirmation and all, but in my account summary still appears that when the 30days trial expires, I'm going to be charged of full price, which means that there is no discount being applied.
If i try to re-verify it says that the discount is already being applied.
Any idea how to solve this issue?

Reply
2 Replies

Hey there @Sandss,

thanks for reaching out to the community.

 

This sounds very odd to me.

As this can accure thanks to having more than one account, i'd suggest checking this user help guide to find all accounts which you might have created and actually created to figure out which one is the right one to use.

 

Let me know how you did 😃

I tried and it seems that I have just one mail with an account

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