Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131952 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
66141 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
248114 Views
153 replies
13 likes
Hola yo utilice mi tarjeta para tener el premium de un mes gratis pero me olvidé de la cuenta y el email aunque suene raro y quisiera cancelar la suscripción porque no tengo dinero en la tarjeta, mi usuario es EzequielI aunque no me deja entrar con e...
Hola yo utilice mi tarjeta para tener el premium de un mes gratis pero me olvidé de la cuenta y el email aunque suene raro y quisiera cancelar la suscripción porque no tengo dinero en la tarjeta...
Spotify Star
290 Views
1 replies
0 likes
PlanPremiumCountry UKDeviceMac LaptopOperating SystemMac OS High Sierra My Question or IssueI reset my password for Spotify and now I can't log back in despite typing in correct details (username and password). The Error code 3 is displayed. In the p...
Plan Premium Country UK Device Mac Laptop Operating System Mac OS High Sierra My Question or Issue I reset my password for Spotify and now I can't log back in despite typing in...
Roadie
372 Views
1 replies
0 likes
I have been in the struggle just like many Premium users have, the struggle of a very expensive modern music streaming. If you download it, its illegal, but if you decide to take the legal route just stream, its super expensive for music that it's re...
I have been in the struggle just like many Premium users have, the struggle of a very expensive modern music streaming. If you download it, its illegal, but if you decide to take the...
Spotify Star
1077 Views
1 replies
0 likes
I have the premium account and when I go to re-activate my hulu, I click "activate" and it says "page not found." legit so frustrating. any suggestions?
I have the premium account and when I go to re-activate my hulu, I click "activate" and it says "page not found." legit so frustrating. any suggestions?
Spotify Star
671 Views
1 replies
0 likes
We just Purchased a premium account for my daughter linked to her email... 20 mins of use and she got asked to re log in. But her password wouldn’t work.... we’ve been redirected and created multiple new password but they always fail. Now .... trying...
We just Purchased a premium account for my daughter linked to her email... 20 mins of use and she got asked to re log in. But her password wouldn’t work.... we’ve been redirected and created multiple...
Spotify Star
423 Views
3 replies
0 likes
PlanPremiumcanada Device(iPhone SE, MAC)Operating System(iOS 10) Hello!my mobile service provider is no longer offering or partnered with Spotify, they sent me an automated message saying that my Spotify premium been/will be deleted. I tried to subsc...
Plan Premium canada Device (iPhone SE, MAC) Operating System (iOS 10) Hello! my mobile service provider is no longer offering or partnered with Spotify, they sent me...
Casual Listener
896 Views
2 replies
0 likes
PlanPremiumCountry Canada My Question or IssueI have a Premium account through my sellphone provide, Fido, they informed me that they no longer support my Spotify subscription, and that I should go directly through SpotifyHowever, Spotify still sees ...
Plan Premium Country Canada My Question or Issue I have a Premium account through my sellphone provide, Fido, they informed me that they no longer su...
Spotify Star
904 Views
1 replies
0 likes
PlanPremium for FamilyCountry canada My Question or IssueI'm trying to use my gift card but it doesn't work. Look what i did :-account-Redeem-Enter the Pin (back of the gift card) and my postal code Can someone helpme please
Plan Premium for Family Country canada My Question or Issue I'm trying to use my gift card but it doesn't work. Look what i did : -account -Redeem -Enter ...
Spotify Star
1995 Views
1 replies
0 likes
I was expecting my yearly subscription payment in December to be 99 EUR, but it seems like I have been switched back to monthly 9,99 EUR. This is an increase of my subscription price without any notice beforehand and I don't want this. Could somebody...
I was expecting my yearly subscription payment in December to be 99 EUR, but it seems like I have been switched back to monthly 9,99 EUR. This is an increase of my subscription price without any noti...
Spotify Star
704 Views
1 replies
0 likes
My Question or Issue My old Facebook account was deactivated and is tied to my Spotify account. I cannot access it as my profile is a series of numbers. How do I access my account if I can't access it through my old Facebook?
My Question or Issue My old Facebook account was deactivated and is tied to my Spotify account. I cannot access it as my profile is a series of numbers. How do I access my account if I can't...
Spotify Legend
1056 Views
5 replies
0 likes
PlanPremiumCountryAustralia My Question or Issue My card was stolen and is currently locked while I wait for my new one to arrive, but this means I am behind on a payment for premium as Spotify can no longer take payments automatically from the old c...
Plan Premium Country Australia My Question or Issue My card was stolen and is currently locked while I wait for my new one to arrive, but this means I am behind on a payment ...
Spotify Star
590 Views
5 replies
0 likes
i have a 3 month subscription that i want to cancel early. on my pc it's the basic free one, but on my ipad/iphone it's premium. i have been trying for over an hour to try and cancel it but can't seem to find a way. it's a bit concerning that spotify...
i have a 3 month subscription that i want to cancel early. on my pc it's the basic free one, but on my ipad/iphone it's premium. i have been trying for over an hour to try and cancel it but c...
Spotify Star
342 Views
1 replies
0 likes
If Spotify has been charging you the full premium subscription price, but you are verified as a student this is the solution I found to fix this:+ go to www.spotify.com/us/+ log in+ click "profile" drop down+ click account+ in "account overview" on t...
If Spotify has been charging you the full premium subscription price, but you are verified as a student this is the solution I found to fix this: + go to www.spotify.com/us/ + log in + click ...
Spotify Legend
503 Views
3 replies
0 likes
I don't use Spotify so much anymore so I hadn't noticed that you cannot buy songs any longer (apparantly this feature was removed end of 2012). But I did buy one or two back when it was possible and it appears I have not saved them to my computer so ...
I don't use Spotify so much anymore so I hadn't noticed that you cannot buy songs any longer (apparantly this feature was removed end of 2012). But I did buy one or two back when it was possible and ...
Spotify Legend
2409 Views
4 replies
0 likes
PlanPremiumCountryMalaysia DeviceHuawei Mate 9Operating SystemAndroid My Question or IssueHi Spotify community, I was browsing through the website and i realized that the monthly fee is only RM14.90/month if i were to pay by credit card which is the ...
Plan Premium Country Malaysia Device Huawei Mate 9 Operating System Android My Question or Issue Hi Spotify community, I was browsing through the website and i realized that th...
Casual Listener
527 Views
2 replies
1 likes
Hace un mes me suscribi a Spotify premium, realice el pago por pse con debito, en este momento estoy estoy tratando de hacer el pago mensual nuevamente pero no me da la opcion de pse, solo tarjeta de credito. Me ayudan por favor.
Hace un mes me suscribi a Spotify premium, realice el pago por pse con debito, en este momento estoy estoy tratando de hacer el pago mensual nuevamente pero no me da la opcion de pse, solo tarjeta de...
Spotify Star
342 Views
1 replies
0 likes
PlanPremiumCountry DeviceSamsung Galaxy 8Operating SystemWindows 10 My Question or Issue I am subscribed to premium for family, but I am unable to invite or edit my family members. I do not have an invite button
Plan Premium Country Device Samsung Galaxy 8 Operating System Windows 10 My Question or Issue I am subscribed to premium for family, but I am unable to invite or edit my...
Spotify Star
415 Views
1 replies
0 likes
Hi,I would like to ask about the payment of Spotify on Stage. Is it just available using Bangkok Bank? The Bangkok Bank log-in tab always appear, however. Is there anyone that have the same thing happened? Thank you.
Hi, I would like to ask about the payment of Spotify on Stage. Is it just available using Bangkok Bank? The Bangkok Bank log-in tab always appear, however. Is there anyone that have the same thing h...
Spotify Star
1256 Views
1 replies
0 likes
PlanPremiumCountry GermanyDeviceIphone SEOperating Systemwin10, latest IOS on Iphone My Question or Issue Forgot username and password , want to cancel my sub, got the last payments screenshoted. thanks in advance
Plan Premium Country Germany Device Iphone SE Operating System win10, latest IOS on Iphone My Question or Issue Forgot username and password , want to cancel my sub, got ...
Community Legend
335 Views
1 replies
0 likes
PlanPremiumCountry United KingdomDeviceWindows PC / Huawei Y6Operating SystemWindows 10 / Android 8.0 (Oreo); EMUI 8 My Question or Issue When ever I try to play any song from the artist disturbed on any device while connected to the internet/wifi I ...
Plan Premium Country United Kingdom Device Windows PC / Huawei Y6 Operating System Windows 10 / Android 8.0 (Oreo); EMUI 8 My Question or Issue When ever I try to pl...
Casual Listener
425 Views
2 replies
0 likes
