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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7998 Views
  • 23 replies
  • 2 likes
  • 7998 Views
  • 23 replies
  • 2 likes

Charged full price instead of .99 promotion

PlanPremiumCountry DeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue I was charged full price instead of the .99 cent promotion. Please correct the issue

  • Casual Listener
  •   Plan Premium Country   Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue  I was charged full price instead of the .99 cent promotion. ...
  • Billy-J
  • Spotify Star
  • 198 Views
  • 3 replies
  • 0 likes
  • 198 Views
  • 3 replies
  • 0 likes

Premium payments

"I'm trying to input my card codes inorder to pay for premium. My codes are correct no matter how many times I check. I don't understand what's going on. I've used these cards previous for other Spotify payments. But now they are no longer working."

  • Casual Listener
  • "I'm trying to input my card codes inorder to pay for premium. My codes are correct no matter how many times I check. I don't understand what's going on. I've used these cards previous for other Spot...
  • Luke
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Re: Spotify premium for spark customers

Hi I wish to cancel the premium spotify and just use the free version. My phone number is *snip* Gil and Lois Bourne *snip* (Please don't provide sensitive information in your reply)

  • Casual Listener
  • Hi I wish to cancel the premium spotify and just use the free version. My phone number is *snip* Gil and Lois Bourne   *snip*   (Please don't provide sensitive information ...
  • Luke
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Why wont Smart pre paid load payment work

Help i need help cause the pin wont send and my load is enough for three subscriptons and now its back to my whats phone # and it wont work anymore

  • Newbie
  • Help i need help cause the pin wont send and my load is enough for three subscriptons and now its back to my whats phone # and it wont work anymore  
  • Luke
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Premium on my Computer, but not my iPhone

Hello,I just recently bought Spotify premium on my computer for 9.99/mo and it works fine there, but when I log in with the same account on my iPhone it says I am still running a free account. Any solutions?

  • Casual Listener
  • Hello, I just recently bought Spotify premium on my computer for 9.99/mo and it works fine there, but when I log in with the same account on my iPhone it says I am still running a free account. Any ...
  • Luke
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Payment

My payment was taken out of my bank but I still can't log into premium to download my music. Can anyone tell me why?

  • Newbie
  • My payment was taken out of my bank but I still can't log into premium to download my music. Can anyone tell me why?
  • Luke
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Can't update payment info

I' m trying to update my payment info as my debit expired and I got a new one. On the page, the experation date and cvt code fields are covered by some text. I can click on the date to do it but the cvt is too far down. I really don't want all my stu...

  • Newbie
  • I' m trying to update my payment info as my debit expired and I got a new one. On the page, the experation date and cvt code fields are covered by some text. I can click on the date to do it but the ...
  • Luke
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Change Payment

I am trying to change my payment but whenever I attempt to it takes me somewhere else. I go to Subscription- then Update up instead of updating my payment. It takes me to Update my account to a different account sometimes its Student sometimes its Fa...

  • Newbie
  • I am trying to change my payment but whenever I attempt to it takes me somewhere else. I go to Subscription-  then Update up instead of updating my payment. It takes me to Update my account...
  • Luke
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Page en Oxxo y no tengo premium!

Acabo de pagar para tener cuenta en premium y no la tengo, tiene que pasar algunas horas para que ya tenga premium o tiene problemas en eso o que hago??

  • Newbie
  • Acabo de pagar para tener cuenta en premium y no la tengo, tiene que pasar algunas horas para que ya tenga premium o tiene problemas en eso o que hago?? 
  • Luke
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Unable to Update Payment

I recently lost my credit card and had to cancel it. I received a new one and have been trying to update my payment options for about a week now and the system continues to reject the different credit cards that I have entered. Has anybody else had t...

  • Newbie
  • I recently lost my credit card and had to cancel it. I received a new one and have been trying to update my payment options for about a week now and the system continues to reject the different credi...
  • Luke
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Hey! Premium doesn't work

I have premium, and i download music. But when i don't have Internet the music detele. Why is this happening ?? I don't understand... Can someone help me with this problem? ?

  • Newbie
  • I have premium, and i download music. But when i don't have Internet the music detele. Why is this happening ?? I don't understand... Can someone help me with this problem? ?
  • Luke
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Premium

Hi. I don't have premium but it still draws money from my bank account every month why?

  • Newbie
  • Hi. I don't have premium but it still draws money from my bank account every month why?
  • Luke
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Pagos

Pague un mes en oxxo,y no me ha puesto el premuim,que hago?

  • Newbie
  • Pague un mes en oxxo, y no me ha puesto el premuim, que hago?
  • Luke
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Unsub screen NEVER loads

All I want to do is unsubscribe. That's it. Every time I try to go to the unsubscribe screen it refuses to load and I get that specialized "Oh no!" 404 page. I can't unsubscribe and it's really ticking me off. I am using Google Chrome on a Mac. What'...

  • Newbie
  • All I want to do is unsubscribe. That's it. Every time I try to go to the unsubscribe screen it refuses to load and I get that specialized "Oh no!" 404 page. I can't unsubscribe and it's really ticki...
  • Luke
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Solved!! Card info can't be updated and hundreds of random lists seem to have been deleted

Hello, I have a premium account with a family plan. I live in a different country than where my account and credit card are based. I had renewed my credit card, but I was a bit late in updating the information here. Now, I can't seem to update it, I ...

  • Regular
  • Hello, I have a premium account with a family plan. I live in a different country than where my account and credit card are based. I had renewed my credit card, but I was a bit late in...
  • Jose_M
  • Spotify Star
  • 343 Views
  • 3 replies
  • 1 likes
  • 343 Views
  • 3 replies
  • 1 likes

Mi tarjeta de regalo no se puede ingresar a mi cuenta Ayudaaa

Compré en tiendas oxxo dos tarjetas, las estoy canjeando en pagina y me sale que tiene un error, la he ingresado mil veces y nada. son dos de 100 pesos. si fue activada en tiendas oxxo.

  • Newbie
  •   Compré en tiendas oxxo dos tarjetas, las estoy canjeando en pagina y me sale  que tiene un error, la he ingresado mil veces y nada. son dos de 100 pesos. si fue activada en tiendas oxxo....
  • Jose_M
  • Spotify Star
  • 516 Views
  • 1 replies
  • 2 likes
  • 516 Views
  • 1 replies
  • 2 likes

I CANCELLED MY SUBSCRIPTION AND I STILL GET CHARGED

how can i cancel it I want the money of October back!!! PlanFree/PremiumCountry United statesDeviceiphone 8Operating System (iOS 10 My Question or Issue I’m really mad because i have tried cancelling the subscription twice, first i had the family pla...

  • Newbie
  • how can i cancel it I want the money of October back!!!  Plan Free/Premium Country  United states Device iphone 8 Operating System   (iOS 10   My Question or Issue &nb...
  • Jose_M
  • Spotify Star
  • 417 Views
  • 1 replies
  • 1 likes
  • injustice
  • 417 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Family South Africa

Is it possible to get Spotify Family is South Africa? I get a 404 page not found error when I try to go to https://www.spotify.com/family/. If it is not available yet, when will it be available?

  • Newbie
  • Is it possible to get Spotify Family is South Africa?    I get a 404 page not found error when I try to go to https://www.spotify.com/family/.    If it is not available yet, w...
  • ECK1977
  • Regular
  • 21001 Views
  • 34 replies
  • 64 likes
  • 21001 Views
  • 34 replies
  • 64 likes

Confirmation-email subscription payment

PlanPremiumCountry Belgium My Question or Issue Hello, I just bought the spotify premium subscription for students, which is a 50% off. Confirmation through Sheer-ID went fine, the payment itself went fine too. After i paid (through VISA), it was sta...

  • Newbie
  • Plan Premium Country   Belgium  My Question or Issue  Hello, I just bought the spotify premium subscription for students, which is a 50% off. Confirmation through Sheer-ID went f...
  • BelP
  • Songwriter
  • 506 Views
  • 1 replies
  • 0 likes
  • 506 Views
  • 1 replies
  • 0 likes

You should let me test HiFi and here's why:

If you're still testing HiFi with select few, give me that options for the following reason: I am a Tidal HiFi subscriber but apparently Huawei P20 Pro (which is not officially supported in the US) has this bug where we can't play audio in HiFi quali...

  • Newbie
  •    If you're still testing HiFi with select few, give me that options for the following reason: I am a Tidal HiFi subscriber but apparently Huawei P20 Pro (which is not officially supporte...
  • seanlab
  • Casual Listener
  • 950 Views
  • 3 replies
  • 0 likes
  • 950 Views
  • 3 replies
  • 0 likes