Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152853 Views

69 replies

10 likes

Premium for Family
  • 152853 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98834 Views

89 replies

4 likes

  • 98834 Views
  • 89 replies
  • 4 likes

Problem mit der Geschenkkarte und Probemonat?

Hallo,ich habe meiner Tochter zum Geburtstag eine Geschenkkarte für Spotify geschenkt.Sie hat sich total gefreut.Hat sich gleich registriert und den Probemonat gebucht.Jetzt wollte sie die Geschenkkarte einlösen - vor Ablauf des Probemonats.Das **ble...

Newbie

Hallo, ich habe meiner Tochter zum Geburtstag eine Geschenkkarte für Spotify geschenkt. Sie hat sich total gefreut. Hat sich gleich registriert und den Probemonat gebucht. Jetzt wollte sie die Ge...

Maxim

Spotify Star

965 Views

1 replies

0 likes

  • 965 Views
  • 1 replies
  • 0 likes

I deposited money but my family premium account not activated.

I deposited money but my family premium account not activated. My money is gone and ı cant get back please help me PlanFreeCountryTurkey DeviceHuawei P20 LiteOperating SystemAndroid My Question or Issue

Casual Listener

I deposited money but my family premium account not activated. My money is gone and ı cant get back please help me  Plan Free Country Turkey  Device Huawei P20 Lite Operating System ...

Noah

Community Legend

747 Views

5 replies

0 likes

  • 747 Views
  • 5 replies
  • 0 likes

Spotify Premium Subscription

PlanFree/PremiumCountry IndiaDeviceiPhone 6sOperating SystemiOS 12 My Question or Issue I don‘t have a Credit card right now. And it‘s not allowing Debit Card for Subscription.So if I buy Premium for a month now for ₹ 129/-, will I still be able to g...

Visitor

  Plan Free/Premium Country  India Device iPhone 6s Operating System iOS 12   My Question or Issue   I don‘t have a Credit card right now. And it‘s not allowing Debit&...

Brunelicia

Community Legend

464 Views

1 replies

0 likes

Premium
Subscription
  • 464 Views
  • 1 replies
  • 0 likes

From PREMIUM to FREE?? (PS4 Network)

I got PREMIUM account via PlayStation4. Payment via PayPal. Got Payment Info from PlayStationNetwork and PayPal, but Spotify Account is now set to FREE!Why??

Casual Listener

I got PREMIUM account via PlayStation4. Payment via PayPal. Got Payment Info from PlayStationNetwork and PayPal, but Spotify Account is now set to FREE! Why??

Noah

Community Legend

2275 Views

3 replies

0 likes

  • 2275 Views
  • 3 replies
  • 0 likes

Premium Acount was paused, then I payed 4 times, the payment went through, but Spotify gave error

PlanPremiumCountry UAEDevicePixel 2Operating SystemAndroid My Question or IssueI had Premium Acount. When changing my card, I missed the payment and my Premium acount got paused. Then I made a payment with the new card, and Spotify gave me an error (...

Casual Listener

Plan Premium Country  UAE Device Pixel 2 Operating System Android   My Question or Issue I had Premium Acount. When changing my card, I missed the payment and my Premium acount go...

lauradianu

Casual Listener

890 Views

2 replies

0 likes

Payment
  • 890 Views
  • 2 replies
  • 0 likes

Payment info won't update

I logged in on my Mac laptop and tried to update my payment information to a different credit card, but it wouldn't update. Every time I changed it, I'd have a green success bar, but my payment would be the same as before... What gives?? I had to can...

Casual Listener

    I logged in on my Mac laptop and tried to update my payment information to a different credit card, but it wouldn't update. Every time I changed it, I'd have a green success bar, but ...

OneByBoo

Roadie

474 Views

1 replies

0 likes

  • 474 Views
  • 1 replies
  • 0 likes

Solved!! Premium after new card error

PlanPremiumCountry NorwayDeviceHonor 8, DesktopOperating SystemAndrodi My Question or Issue Tried to buy premium again after i had missed payment after i got a new card. Now that i tried to buy again i got error that said try again later, tried again...

Newbie

  Plan Premium Country  Norway Device Honor 8, Desktop Operating System Androdi   My Question or Issue  Tried to buy premium again after i had missed payment after i go...

OneByBoo

Roadie

544 Views

1 replies

0 likes

  • 544 Views
  • 1 replies
  • 0 likes

Can't return to Family Premium

After a several attempts to change my card details - all unsuccessful accordig to the troubleshooting message that appeared every time, somehow the new details have been saved (even though i never saw a confirmation message). However, while trying to...

Casual Listener

After a several attempts to change my card details - all unsuccessful accordig to the troubleshooting message that appeared every time, somehow the new details have been saved (even though i never sa...

OneByBoo

Roadie

487 Views

3 replies

0 likes

  • 487 Views
  • 3 replies
  • 0 likes

Paypal Charge before Trial ended

Hello everyone! I started my Premium Trial @ 29th Jan. 2019. Today (28th Feb 2018) I've seen a Paypal charge for Premium Subscription. However, if I remember correctly it says that Trial Period lasts 30 days. From 29th Jan to 28th Feb is a amount of ...

Newbie

Hello everyone!   I started my Premium Trial @ 29th Jan. 2019. Today (28th Feb 2018) I've seen a Paypal charge for Premium Subscription. However, if I remember correctly it says that Trial Per...

OneByBoo

Roadie

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Solved!! Premium messing up

I have paid my premium subscription via iTunes, and it is still asking me to update on the app, as well as online. Apple has confirmed I have paid for my subscription. The fact I can’t talk to a Spotify rep or have them talk to Apple is frustrating. ...

Newbie

I have paid my premium subscription via iTunes, and it is still asking me to update on the app, as well as online. Apple has confirmed I have paid for my subscription. The fact I can’t talk to a Spot...

Luan

Spotify Star

1159 Views

1 replies

0 likes

  • 1159 Views
  • 1 replies
  • 0 likes

Changing country after prepaying for Spotify Premium

PlanPremiumCountryIndiaDeviceSamsung Galaxy S8, Macbook Air late 2011Operating SystemAndroid Pie, MacOS High Sierra 10.13.6 My Question or Issue I pre-paid for Spotify Premium for 3 months using PayTM, and have now realised that because of Warner Mus...

Newbie

Plan Premium Country India Device Samsung Galaxy S8, Macbook Air late 2011 Operating System Android Pie, MacOS High Sierra 10.13.6   My Question or Issue  I pre-paid for Spotify P...

user-removed

Not applicable

930 Views

2 replies

2 likes

  • 930 Views
  • 2 replies
  • 2 likes

Superuser Contribution charged more than signed up for

Planstudent premium Countryunited states Deviceiphone xr/macbook pro My Question or Issue my payment method expired, i changed my payment information to my debit card and i was charged 9.99 instead of my 4.99 student premium. is there anywhere this c...

Casual Listener

  Plan student premium  Country united states   Device iphone xr/macbook pro   My Question or Issue   my payment method expired, i changed my payment informati...

Peter

Spotify Legend

898 Views

3 replies

1 likes

  • 898 Views
  • 3 replies
  • 1 likes

Superuser Contribution Trying to purchase Spotify Premium

PlanFreeCountryRomaniaDevicePCOperating SystemWindows 10 ProProblem:When i try to purchase the spotify premium with the trial i get this message ,,Payment failed" i checked if the country is correct and all the details. What do i do?

Regular

Plan Free Country Romania Device PC Operating System Windows 10 Pro Problem: When i try to purchase the spotify premium with the trial i get this message ,,Payment failed" i checked if the c...

Peter

Spotify Legend

1741 Views

14 replies

0 likes

Subscription
  • 1741 Views
  • 14 replies
  • 0 likes

Superuser Contribution Charge for premium instead of student premium after card change

My Question or Issue I recently lost my bank card and it just so happens that while I was waiting for my replacement card It was the time of month I pay for Spotify. I got a notice saying the payment didn’t go through but had to wait two days for my ...

Casual Listener

My Question or Issue  I recently lost my bank card and it just so happens that while I was waiting for my replacement card It was the time of month I pay for Spotify.   I got a notice sa...

Peter

Spotify Legend

535 Views

3 replies

0 likes

  • 535 Views
  • 3 replies
  • 0 likes

Superuser Contribution I have been being charged twice a month and I dont know for how long

PlanPremiumCountry USA My Question or Issue Hello,I have had spotify for about two years now and it never dawned on me to write until now. I have being charged atleast twice a month for premium 9.99X2 as long as I can remember. Why is this? Please lo...

Casual Listener

  Plan Premium Country  USA       My Question or Issue   Hello, I have had spotify for about two years now and it never dawned on me to write until now. I hav...

Peter

Spotify Legend

842 Views

3 replies

0 likes

  • 842 Views
  • 3 replies
  • 0 likes

Upgrade to premium, cant process payment but still charged twice

I've tried to buy premium but payment does not success and I received message from bank that I have been charged twice for this transaction, my account still in free plan.PlanFree/PremiumCountry Viet NamDeviceChrome Operating SystemWindows 10

Casual Listener

I've tried to buy premium but payment does not success and I received message from bank that I have been charged twice for this transaction, my account still in free plan. Plan Free/Premium Countr...

Jae118

Newbie

1000 Views

5 replies

2 likes

  • 1000 Views
  • 5 replies
  • 2 likes

I’m being charged twice

student premium subscriptionPremiumUSA My Question or IssueI was just charged on the 19th for my subscription and I just received an email saying that they tried my subscription payment and it failed, but I was charged on the 25th. I am supposed to b...

Newbie

student premium subscription Premium USA   My Question or Issue I was just charged on the 19th for my subscription and I just received an email saying that they tried my subscription paymen...

Bittencourt

Spotify Star

477 Views

1 replies

0 likes

  • 477 Views
  • 1 replies
  • 0 likes

Paid but not activated

My bank account has been deducted but spotify is showing payment failed.

Regular

My bank account has been deducted but spotify is showing payment failed.    

Billy-J

Spotify Star

1185 Views

8 replies

1 likes

Payment
  • 1185 Views
  • 8 replies
  • 1 likes

Doppelte Abbuchug jeden Monat

Moin moin Ich hab ein Problem seit dem 19. 9. 18 wird mir jeden monat 9.99€ abgebucht über Paypal (so wie ich es wollte) nur mir wird jeden monat nochmal am 23.monat.jahr 9.99€ abgebucht. Und ich hab kein weiteres konto! Kann mir wer da helfen?

Newbie

Moin moin  Ich hab ein Problem seit dem 19. 9. 18 wird mir jeden monat 9.99€ abgebucht über Paypal (so wie ich es wollte) nur mir wird jeden monat nochmal am 23.monat.jahr 9.99€ abgebucht.&nbsp...

RockstarFischer

Composer

4034 Views

1 replies

0 likes

  • 4034 Views
  • 1 replies
  • 0 likes

Student Discount charged immediately and didnt get a premium

Hi,I applied for student discount and went through the details the moment I entered my card details and went through verfication page it redirects and said that your card is not available for monthly subscription but I have charged Rs59 for no reason...

Newbie

Hi,I applied for student discount and went through the details the moment I entered my card details and went through verfication page it redirects and said that your card is not available for monthly...

RockstarFischer

Composer

495 Views

1 replies

1 likes

  • 495 Views
  • 1 replies
  • 1 likes