Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

147102 Views

69 replies

10 likes

Premium for Family
  • 147102 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92715 Views

89 replies

4 likes

  • 92715 Views
  • 89 replies
  • 4 likes

Superuser Contribution Mé cobraron 99 mxn pesos y mi pla es de estudiante

My Question or Issue Como hago para recuperar mi dinero o a quien reclamo verán contrate spotify plan de estudiante de 49 pesos mexicanos que se cobra cada mes pero me cobraron 99 pesos mexicanos y luego me cobraron otros 49 en el mismo mes y ya cheq...

Newbie

My Question or Issue  Como hago para recuperar mi dinero o a quien reclamo verán contrate spotify plan de estudiante de 49 pesos mexicanos que se cobra cada mes pero me cobraron 99 pesos mexica...

Daisy

Spotify Legend

937 Views

1 replies

0 likes

  • 937 Views
  • 1 replies
  • 0 likes

Charged RM4

hi I have been charged RM4 while I’m still in trial of premium. Please advise what this fee relates to? PlanPremium TrialCountry MalaysiaDeviceiPhone 7Operating SystemiOS 12

Newbie

hi  I have been charged RM4 while I’m still in trial of premium. Please advise what this fee relates to?   Plan Premium Trial Country  Malaysia Device iPhone 7 Operating System...

Brunelicia

Community Legend

1110 Views

1 replies

0 likes

  • 1110 Views
  • 1 replies
  • 0 likes

poor recommendation algorithm

No offense. But I have to say that 'discover weekly' sucks, now half of them are from the musicians I've followed?? I thought it was a "discover", supposed to discover new things, not a "recap".Same as the daily mix. Plz hire some good algorithm engi...

Casual Listener

No offense.   But I have to say that 'discover weekly' sucks, now half of them are from the musicians I've followed??  I thought it was a "discover", supposed to discover new things...

ggemeny

Casual Listener

1533 Views

2 replies

2 likes

  • 1533 Views
  • 2 replies
  • 2 likes

Solved!! upgrade plan

PlanFree/PremiumCountry DevicOperating System My Question or IssueI currently have the premium subscription. I forgot to get the plan that include hulu. If i changed plans would i have to re pay full price or just 2.99 since the premium is 9.99

Newbie

Plan Free/Premium Country   Devic Operating System   My Question or Issue I currently have the premium subscription. I forgot to get the plan that include hulu. If i changed plans w...

Brunelicia

Community Legend

1037 Views

1 replies

0 likes

  • 1037 Views
  • 1 replies
  • 0 likes

What happened to my subscription?

Country Sweden Me and my gf have premium family, never been any problems. Today were both back to free and spotify wants us to go premium even though we paid our bill just a couple of days ago. Just dont get it!Some help please.

Regular

  Country  Sweden     Me and my gf have premium family, never been any problems. Today were  both back to free and spotify wants us to go premium even&nbs...

Bittencourt

Spotify Star

2244 Views

5 replies

0 likes

  • 2244 Views
  • 5 replies
  • 0 likes

Spotify Totalmente bugado

É o seguinte, já faz um bom tempo que uso o Spotify no PC e já me acostumei, não consigo usar outro player, mas o problema é um: As músicas não tocam. Do nada o Spotify não tocava algumas músicas (**bleep** da Iggy Azalea, Black Widow da Rita Ora, Ha...

Casual Listener

É o seguinte, já faz um bom tempo que uso o Spotify no PC e já me acostumei, não consigo usar outro player, mas o problema é um: As músicas não tocam.   Do nada o Spotify não tocava algumas mú...

Bittencourt

Spotify Star

1351 Views

4 replies

0 likes

  • 1351 Views
  • 4 replies
  • 0 likes

Can't locate the charged account

PlanFreeCountry USADevice Operating System My Question or Issue My account says I'm free but I've been charged 9.99 for many months. I've tried all suggestions to locate the charged account, including third party.

Newbie

Plan Free Country  USA Device   Operating System     My Question or Issue  My account says I'm free but I've been charged 9.99 for many months.  I've tried all...

Brunelicia

Community Legend

647 Views

1 replies

1 likes

  • 647 Views
  • 1 replies
  • 1 likes

Solved!! I paid for the 60 days free premium

I suscribed for the free premium from my phone, I saw I had to verify some payment method in case I forget to cancel and realized that there was a charge of 9,99€ what I supposed that was to confirm that I had money, but it wasn't like I though, I wa...

Casual Listener

  I suscribed for the free premium from my phone, I saw I had to verify some payment method in case I forget to cancel and realized that there was a charge of 9,99€ what I supposed that was to ...

Billy-J

Spotify Star

5911 Views

7 replies

0 likes

  • 5911 Views
  • 7 replies
  • 0 likes

Please add yearly subscription!

PlanPremiumCountry GermanyDeviceWindows, Android, FireTV My Question or IssueThere is only automatic monthly payment, PLEASE add automatic annual payment, THANK YOU!

Casual Listener

Plan Premium Country  Germany Device Windows, Android, FireTV   My Question or Issue There is only automatic monthly payment, PLEASE add automatic annual payment, THANK YOU!  ...

Billy-J

Spotify Star

1018 Views

5 replies

0 likes

  • 1018 Views
  • 5 replies
  • 0 likes

Solved!! Son cant submit details for family premium

Hi, I have sent my son an invite for my premium for family account. He has set up a profile, we have tried doing it through incognito windows, tried on his phone etc etc and it still doesn't allow us to submit his name and address to accept the invit...

Regular

Hi, I have sent my son an invite for my premium for family account. He has set up a profile, we have tried doing it through incognito windows, tried on his phone etc etc and it still doesn't allow us...

NZWally

Regular

1639 Views

9 replies

0 likes

  • 1639 Views
  • 9 replies
  • 0 likes

this is no give me back money

(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i want my mony back 5$

Newbie

  (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  i want my mony back 5$

A_Musicophile

Community Legend

1551 Views

1 replies

0 likes

  • 1551 Views
  • 1 replies
  • 0 likes

Solved!! Gift card Hong Kong

Hi, I dont have a credit card and I what to upgrade to Premium. I went to Fortress, 7 Eleven and notice that gift card for 12 months Premium is for 576HKD but on your homepage it says 696HKD for 12 months.Do I get 12 months with the gift card? Steven...

Casual Listener

Hi, I dont have a credit card and I what to upgrade to Premium. I went to Fortress, 7 Eleven and notice that gift card for 12 months Premium is for 576HKD but on your homepage it says 696HKD for 12 m...

Steven80

Casual Listener

4723 Views

2 replies

0 likes

Gift Card
  • 4723 Views
  • 2 replies
  • 0 likes

Subscribed, but not getting Premium?

PlanPremierPays FranceDispositifSamsungSystème opérateur Android Ma question ou problème Bonjour,Je viens vers vous avec un problème avec Spotify.Ma femme a pris un compte Spotify famille, tous les membres de la famille n'ont plus accès à l'abonnemen...

Newbie

Plan Premier Pays  France Dispositif Samsung Système opérateur  Android   Ma question ou problème  Bonjour, Je viens vers vous avec un problème avec Spotify. Ma femme ...

OneByBoo

Roadie

1168 Views

1 replies

0 likes

  • 1168 Views
  • 1 replies
  • 0 likes

Tentei os 30 dias grátis e fui cobrada no mesmo dia duas vezes

PlanFreeCountry BrazilDeviceIphone 5Operating SystemiOS 10 My Question or IssueOlá, coloquei os dados do meu cartao para obter os 30 dias gratis e depois de aceitar tudo apareceu uma mensagem ''Voce já obteve esse recurso de 30 dias gratis'' pois est...

Newbie

Plan Free Country  Brazil Device Iphone 5 Operating System iOS 10   My Question or Issue Olá, coloquei os dados do meu cartao para obter os 30 dias gratis e depois de aceitar tudo...

Bittencourt

Spotify Star

671 Views

1 replies

0 likes

  • 671 Views
  • 1 replies
  • 0 likes

Giftcard disabled student discount

PlanPremium as of now (but I typically have the student discount for premium ) CountryUSA My Question or Issue I recieved a giftcard from someone and applied it to my account, not knowing that it wouldn't be applied to my current student discount pla...

Casual Listener

  Plan Premium as of now (but I typically have the student discount for premium )  Country USA  My Question or Issue  I recieved a giftcard from someone and applied it to my...

Billy-J

Spotify Star

1079 Views

1 replies

0 likes

  • 1079 Views
  • 1 replies
  • 0 likes

Superuser Contribution Increased price

PlanPremiumCountry CanadaDevice Samsung Galaxy 7Operating System My Question or Issue Last month my payment was 9.99, however after getting a new card and getting a failed payment attempt I had to change to a family account for 5$ more after updating...

Newbie

Plan Premium Country  Canada Device  Samsung Galaxy 7 Operating System   My Question or Issue  Last month my payment was 9.99, however after getting a new card and gettin...

Katerina

Spotify Legend

602 Views

2 replies

0 likes

  • 602 Views
  • 2 replies
  • 0 likes

Valentine's day 60 days trial offer issue

Hello, I got an email from Spotify about 60 days trial offer for Valentines Day. When I entered my subscription information and opted for 60 days trial, it changed to 30days trial instead of 60 days. I tried the entire process again but somehow at th...

Casual Listener

  Hello, I got an email from Spotify about 60 days trial offer for Valentines Day. When I entered my subscription information and opted for 60 days trial, it changed to 30days trial instead of ...

Katerina

Spotify Legend

1459 Views

7 replies

1 likes

  • 1459 Views
  • 7 replies
  • 1 likes

Going to go insane.

Been trying to cancel my Spotify for months bit my bank refuse to stop payments. I do not know my login info (not the one I'm using I created this to post here) or my email I am however logged into the app on the account i wish to cancel, there is no...

Visitor

Been trying to cancel my Spotify for months bit my bank refuse to stop payments. I do not know my login info (not the one I'm using I created this to post here) or my email I am however logged into t...

Loxer

Community Legend

588 Views

1 replies

0 likes

  • 588 Views
  • 1 replies
  • 0 likes