Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14054 Views
  • 27 replies
  • 2 likes
  • 14054 Views
  • 27 replies
  • 2 likes

Superuser Contribution Me han cargado dos veces la suscripción

PlanPremiumPaís MéxicoDispositivoHuawei P10Sistema operativoAndroid Oreo Mi pregunta o problemaEl día jueves 29 de noviembre de 2018 realice la suscripción por cuenta Premium por 3 meses con un costo de $99.00 pesos, realizando el cargo en dos ocasio...

  • Newbie
  • Plan Premium País  México Dispositivo Huawei P10 Sistema operativo Android Oreo   Mi pregunta o problema El día jueves 29 de noviembre de 2018 realice la suscripción por cuenta Pr...
  • Guido
  • Spotify Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 Months Premium with Sim Card

Hey just one Question: Can i buy the 3 Months Premium with my Sim Card or with a Paysafecard? Thanks in advance for questions ^^

  • Casual Listener
  • Hey just one Question:   Can i buy the 3 Months Premium with my Sim Card or with a Paysafecard? Thanks in advance for questions ^^
  • Guido
  • Spotify Legend
  • 688 Views
  • 2 replies
  • 0 likes
  • 688 Views
  • 2 replies
  • 0 likes

Superuser Contribution 90 day free trial and charges

PlanPremiumCountry Device Operating System My Question or Issue1 Dec I signed up for 90 day trial of Premium for 99p (UK). However it says my subscription will renew on 3.1.19 when I will be charged £9.99. In Uk, that date is 3rd January which is not...

  • Casual Listener
  • Plan Premium Country   Device   Operating System     My Question or Issue 1 Dec I signed up for 90 day trial of Premium for 99p (UK). However it says my subscription wil...
  • Daisy
  • Spotify Legend
  • 2245 Views
  • 8 replies
  • 0 likes
  • 2245 Views
  • 8 replies
  • 0 likes

Cant use discount for 9,99 €

There was a Spotify-Premium discount last summer and last winter. Unfortunately there is no discount for me this time (I think all together I had about 3). Is there anything that I can do to get the discount again? Thanks!

  • Newbie
  • There was a Spotify-Premium discount last summer and last winter. Unfortunately there is no discount for me this time (I think all together I had about 3). Is there anything that I can do to get the ...
  • Keanu_C
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Renew Spotify Family Premium for one year

Hi,I would like to renew my spotify subscription for one year with one payment. is it possible? Thanks

  • Newbie
  • Hi, I would like to renew my spotify subscription for one year with one payment. is it possible?   Thanks  
  • Keanu_C
  • Community Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Payment failed

I subscribing for Family Premium, when I fill in the card details, it always says that the payment failed. I try with a different account/different cards, still not working. Note that the card I use is a debit card.

  • Newbie
  • I subscribing for Family Premium, when I fill in the card details, it always says that the payment failed. I try with a different account/different cards, still not working. Note that the card I use ...
  • sametsgnc
  • Newbie
  • 387 Views
  • 3 replies
  • 2 likes
  • 387 Views
  • 3 replies
  • 2 likes

Solved!! Gift Card

Hey everyone,I just wanted to know if i order a gift card here online do i get it in a card or do they just send the code through email? Thanks for reading

  • Newbie
  • Hey everyone, I just wanted to know if i order a gift card here online do i get it in a card or do they just send the code through email?   Thanks for reading
  • Jose_M
  • Spotify Star
  • 499 Views
  • 1 replies
  • 1 likes
  • 499 Views
  • 1 replies
  • 1 likes

Solved!! [GER]Can't Pay with Paysafecard

My Question or Issue:Ich wollte mir Spotify Premium holen, weil ich das Angebot gesehen aber bei der Zahlung wurde Paysafecard nicht mehr als Zahlungsmethode angezeigt, was ich komisch finde, weil es vor dem Angebot noch angezeigt wurde, gekauft habe...

  • Casual Listener
  • My Question or Issue: Ich wollte mir Spotify Premium holen, weil ich das Angebot gesehen aber bei der Zahlung wurde Paysafecard nicht mehr als Zahlungsmethode angezeigt, was ich komisch finde, weil ...
  • Maxim
  • Spotify Star
  • 21235 Views
  • 3 replies
  • 0 likes
  • 21235 Views
  • 3 replies
  • 0 likes

Redeeming 4 multiple 1 year premium subscription egift cards (4years)

Hello, I go study abroad for four years where Spotify doesn’t exist and I’m planning to buy 4 of one-year premium subscription egift cards from Costco. https://www.costco.com/12-Month-Spotify-Premium-Subscription%2c-eGift-Card.product.100427596.html ...

  • Newbie
  • Hello, I go study abroad for four years where Spotify doesn’t exist and I’m planning to buy 4 of one-year premium subscription egift cards from Costco.    https://www.costco.com/12-Month-...
  • Jose_M
  • Spotify Star
  • 608 Views
  • 1 replies
  • 0 likes
  • 608 Views
  • 1 replies
  • 0 likes

Superuser Contribution Confusion with Cancelling Spotify Premium with Hulu

PlanFreeMy Question or IssueI signed up for the Spotify Premium with Hulu bundle almost two months ago, and have been enjoying my two-month free trial. It was going to automatically renew tomorrow, so I cancelled my Premium account. I had signed up t...

  • Newbie
  • Plan Free My Question or Issue I signed up for the Spotify Premium with Hulu bundle almost two months ago, and have been enjoying my two-month free trial. It was going to automatically renew tomor...
  • Guido
  • Spotify Legend
  • 459 Views
  • 1 replies
  • 0 likes
  • 459 Views
  • 1 replies
  • 0 likes

Can not pay with Revolut

Hi, I can not pay for the premium while using the revolut card. It gives me an error "country does not match the card", which is obviously, since I am not from the UK. Is there no possibility to pay with Revolut? Thank you

  • Newbie
  • Hi,   I can not pay for the premium while using the revolut card. It gives me an error "country does not match the card", which is obviously, since I am not from the UK. Is there no possibilit...
  • OneByBoo
  • Roadie
  • 550 Views
  • 1 replies
  • 1 likes
  • 550 Views
  • 1 replies
  • 1 likes

MULTIPLE USERS FOR A SPOTIFY ACCOUNT

I UNDERSTANT WE DO NOT HAVE FAMILY ACCOUNT IN SOUTH AFRICA, BUT I WOULD LIKE TO UNDERSTAND IF IT IS POSSIBLE TO HAVE MULTIPLE USERS FOR 1 ACCOUNT, I WOULD NOT MIND PAYING THE EXTRA SUBSCRIPTION. PlanPremiumCountry sOUTH AFRICADeviceIPHONE X & XS AND ...

  • Newbie
  • I UNDERSTANT WE DO NOT HAVE FAMILY ACCOUNT IN SOUTH AFRICA, BUT I WOULD LIKE TO UNDERSTAND IF IT IS POSSIBLE TO HAVE MULTIPLE USERS FOR 1 ACCOUNT, I WOULD NOT MIND PAYING THE EXTRA SUBSCRIPTION. &nb...
  • OneByBoo
  • Roadie
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

can't find "favorit songs" after subscription

PlanPremiumCountry GermanyDeviceWindows 7, Samsung S7 EdgeOperating SystemWindows 7 My Question or IssueI used the free Version for Weeks now and decided to switch to premium today. After upgrading i could not find my "Library" --> "favorite songs" a...

  • Newbie
  • Plan Premium Country  Germany Device Windows 7, Samsung S7 Edge Operating System Windows 7   My Question or Issue I used the free Version for Weeks now and decided to switch to pr...
  • Billy-J
  • Spotify Star
  • 265 Views
  • 2 replies
  • 0 likes
  • 265 Views
  • 2 replies
  • 0 likes

Will I get my money back?

I had the free month trial of premium and cancled it the last day but i still got charged that same day $9.99 will i get my money bak?

  • Newbie
  • I had the free month trial of premium and cancled it the last day but i still got charged that same day  $9.99 will i get my money bak?
  • Billy-J
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Solved!! Canceled premium and still getting charged

i canceled premium the end of August and I was charged twice in September and once so far in October why am I getting charged still if I’ve canceled it. I went into the accout and it says free. I also have never used another email for my account only...

  • Casual Listener
  • i canceled premium the end of August and I was charged twice in September and once so far in October why am I getting charged still if I’ve canceled it. I went into the accout and it says free. I als...
  • Jose_M
  • Spotify Star
  • 1105 Views
  • 9 replies
  • 0 likes
  • 1105 Views
  • 9 replies
  • 0 likes

Payment screen doesn't load

Hi I am trying to sign up for the Spotify premium three month deal. When I am in the payment screen and trying to pay by card, the card detail screen never loads. I cannot therefore put in my card details to pay. I have been having this problem when ...

Capture.JPG
  • Casual Listener
  • Hi  I am trying to sign up for the Spotify premium three month deal. When I am in the payment screen and trying to pay by card, the card detail screen never loads. I cannot therefore put in my ...
  • OneByBoo
  • Roadie
  • 485 Views
  • 4 replies
  • 0 likes
  • 485 Views
  • 4 replies
  • 0 likes

Ads in podcasts.

PlanPremiumCountryDenmark DeviceHuawei mate 10 liteOperating System Android Oreo My Question or Issue Hey I am listening to the podcast 'Help I texted my boss' and before the episode starts and approximately halfway I get an advert for something in S...

  • Regular
  • Plan Premium Country Denmark   Device Huawei mate 10 lite Operating System  Android Oreo   My Question or Issue  Hey    I am listening to the podcast '...
  • ckwilcox
  • Casual Listener
  • 1699 Views
  • 2 replies
  • 2 likes
  • 1699 Views
  • 2 replies
  • 2 likes

Charged for an account I can't find

PlanFree/PremiumCountry USADeviceLG AndroidOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have made 3 accounts with Spotify. On my bank statements, I'm being charged $10.66 every month on the 19th. I have logged into e...

  • Newbie
  • Plan Free/Premium Country  USA Device LG Android Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I have made 3 accounts with Spotify. On...
  • Billy-J
  • Spotify Star
  • 526 Views
  • 1 replies
  • 0 likes
  • Being charged
    cant find account
    Cant log on and cant stop payments
    no account with premium
  • 526 Views
  • 1 replies
  • 0 likes

I can't use my credit card to pay my subscription

PlanTrying to use PremiumCountry Brazil I cant' pay for my subscription!I'm trying to use Nubank to pay my subscription but I can't, and the error is a quite generic 'Falha no pagamento'.I got in contact with Nubank and they said they haven't account...

  • Regular
  • Plan Trying to use Premium Country  Brazil     I cant' pay for my subscription! I'm trying to use Nubank to pay my subscription but I can't, and the error is a quite generic 'Fa...
  • Billy-J
  • Spotify Star
  • 498 Views
  • 1 replies
  • 0 likes
  • Credit Card
    nubank
  • 498 Views
  • 1 replies
  • 0 likes

Not getting any notifications

PlanPremiumCountryIsrael I'm not getting any notifications. I have all notification settings set to both push and mail, yet I'm not getting any notifications about anything.Help?

  • Newbie
  • Plan Premium Country Israel   I'm not getting any notifications. I have all notification settings set to both push and mail, yet I'm not getting any notifications about anything. Help?
  • Billy-J
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes