Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5199 Views
  • 23 replies
  • 2 likes
  • 5199 Views
  • 23 replies
  • 2 likes

Superuser Contribution Late payment

PlanPremiumCountry IrsaelDeviceXiaomi redmi note 5Operating SystemAndroid and Windoes 10 My Question or Issue Ok so my paypal account is maxed atm.. i cant pay for my premium, i was wondering if i could still have my premium until the second of sept ...

  • Casual Listener
  •   Plan Premium Country  Irsael Device Xiaomi redmi note 5 Operating System Android and Windoes 10   My Question or Issue  Ok so my paypal account is maxed atm.. i cant ...
  • Alfredo
  • Roadie
  • 3438 Views
  • 3 replies
  • 0 likes
  • 3438 Views
  • 3 replies
  • 0 likes

Superuser Contribution COMO CANCELAR COBRO SI NO SE A QUE CORREO ESTA?

Me estan cobrando un cargo de 99 pesos, ya cancele todas las suscripciones de los aparatos pero me sigue saliendo ese cobro, como puedo saber a que correo esta ligado esa suscripcion? en el banco no pudieron cancelar.

  • Newbie
  • Me estan cobrando un cargo de 99 pesos, ya cancele todas las suscripciones de los aparatos pero me sigue saliendo ese cobro, como puedo saber a que correo esta ligado esa suscripcion? en el banco no ...
  • SergioDavid
  • Roadie
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Payment failed issue

Having a payment failed issue. Tried updating my payment and it still gave me the same messgae even when I tried a different credit card. Is there any customer support that isn't on twitter? The facebook messaging is completely useless for these thin...

  • Newbie
  • Having a payment failed issue. Tried updating my payment and it still gave me the same messgae even when I tried a different credit card.  Is there any customer support that isn't on twitter? T...
  • Billy-J
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Can family plan members see my activity?

So I want to join my family’s plan, but I don’t want anyone seeing what I listen to (it’s a lot of guilty pleasure pop songs). I’ve heard that the admin can see what everyone on the plan is listening to, and that’s why I’m hesitant to join. Is this t...

  • Casual Listener
  • So I want to join my family’s plan, but I don’t want anyone seeing what I listen to (it’s a lot of guilty pleasure pop songs). I’ve heard that the admin can see what everyone on the plan is list...
  • Bethany_Dawn
  • Community Legend
  • 47985 Views
  • 1 replies
  • 0 likes
  • 47985 Views
  • 1 replies
  • 0 likes

I can't download music because I reinstalled too many times

PlanPremiumCountry CanadaOperating SystemAndroid Oreo My Question or Issue I uninstalled spotify a few times in the last few months in order to play large games, since my internal storage is tiny. Upon my recent reinstall it says I can't download mus...

  • Newbie
  • Plan Premium Country  Canada Operating System Android Oreo   My Question or Issue  I uninstalled spotify a few times in the last few months in order to play large games, since ...
  • Billy-J
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

I cant pay for premium nor family subscription

PlanFreeCountry TurkeyDeviceiphone 7 plusOperating System(iOS 11) My Question or IssueMy family subscription cancelled because spotify coulndt received payment it is ok. spotify still refuses all my debit cards and credit cards. my moms and gf’s card...

  • Newbie
  • Plan Free Country  Turkey Device iphone 7 plus Operating System (iOS 11)   My Question or Issue My family subscription cancelled because spotify coulndt received payment it is ok....
  • Billy-J
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Solved!! Paying for premium while away from country

Hi, I live in the U.S.A, and I am visiting Ukraine for a bit over two weeks. I've been using Spotify premium for some time now and have set it up to pay automatically on the 22, of every month. Recently I got a message to update my payment. So I trie...

  • Newbie
  •   Hi, I live in the U.S.A, and I am visiting Ukraine for a bit over two weeks. I've been using Spotify premium for some time now and have set it up to pay automatically on the 22, of every mont...
  • Bethany_Dawn
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Solved!! Charged twice per month and still dont have my premium

Im getting charged twice a month but i still dont have my Premium, dont have any receipts in my acc, want to stop my premium which i didn't get Phone: Huawei P10 Lite Spotify app

  • Visitor
  • Im getting charged twice a month but i still dont have my Premium, dont have any receipts in my acc, want to stop my premium which i didn't get  Phone: Huawei P10 Lite   Spotify app&...
  • Billy-J
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

No Station Idents or Announcers on Premium Please

I couldn't see how to contact Spotify anymore. Looks like they've removed the option to email them? Basically I wanted to say that as a Premium user I pay not to hear ads. I think that songs which have station idents or DJ announcements in them are a...

  • Regular
  • I couldn't see how to contact Spotify anymore. Looks like they've removed the option to email them? Basically I wanted to say that as a Premium user I pay not to hear ads. I think that songs which ha...
  • 6jupiter8
  • Regular
  • 357 Views
  • 6 replies
  • 0 likes
  • 357 Views
  • 6 replies
  • 0 likes

3 months premium

My Question or Issue Hi i availed 3 months premium promo for 129 only. My acct will be renewed on 23rd os Sept but spotify already charged me 129 today August 23. Can you help me get back the charges they made? It doesn’t seem right. Thanks

  • Visitor
  •     My Question or Issue   Hi i availed 3 months premium promo for 129 only. My acct will be renewed on 23rd os Sept but spotify already charged me 129 today August 23. Can you hel...
  • Billy-J
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Não consigo comprar um Plano Familiar

País Brasil Minha pergunta ou problema Não estou conseguindo comprar um Plano Premium Familiar, há duas semanas que estão tentando e nada aparecer (Falha no pagamento. Tente novamente ou use outra forma de pagamento.) Alguem por Favor pode me ajudar?...

  • Casual Listener
  •   País  Brasil   Minha pergunta ou problema  Não estou conseguindo comprar um Plano Premium Familiar, há duas semanas que estão tentando e nada aparecer (Falha no pagamento. ...
  • Bittencourt
  • Spotify Star
  • 180 Views
  • 3 replies
  • 0 likes
  • 180 Views
  • 3 replies
  • 0 likes

Payment problem

PlanPremiumCountry ArgentinaDeviceLg G6Operating SystemAndroid My Question or Issue I reinserted my debit mastercard but the error continues and when i try to introudce de debit card it tries to upgrade it to family plan, idont know how to pay the 2 ...

  • Newbie
  • Plan Premium Country  Argentina Device Lg G6 Operating System Android   My Question or Issue  I reinserted my debit mastercard but the error continues and when i try to intro...
  • Billy-J
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Solved!! Charged 14 days after first charge

PlanPremiumCountryAustralia DeviceiPhone 6/PCOperating SystemiOS/Windows 10 My Question or IssueHi!I’ve used Spotify for awhile now be it off and on however I’m looking to keep my subscription on, sadly I’m having a issue that really off puts me.On A...

  • Casual Listener
  • Plan Premium Country Australia    Device iPhone 6/PC Operating System iOS/Windows 10   My Question or Issue Hi! I’ve used Spotify for awhile now be it off and on however I’...
  • Billy-J
  • Spotify Star
  • 269 Views
  • 3 replies
  • 0 likes
  • 269 Views
  • 3 replies
  • 0 likes

Subscription problem

I already paid my php 149 subscription but still i cant download offline music. Its been 3 days since i paid my subscription.

  • Casual Listener
  • I already paid my php 149 subscription but still i cant download offline music. Its been 3 days since i paid my subscription.
  • Billy-J
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • I cant download offline music
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution fallo en el sistema

pedi la prueba de spotify por 30 premium pero me cobraron 100 pesos y no me dieron nada/no tengo premium y me cobraron

  • Newbie
  • pedi la prueba de spotify por 30 premium pero me cobraron 100 pesos y no me dieron nada/no tengo premium y me cobraron 😞
  • Alfredo
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Problem with mobile subscription

PlanPremiumCountry PhilippinesDevice(Oppo F5)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Subscription problem

  • Casual Listener
  • Plan Premium Country  Philippines Device (Oppo F5) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Subscription problem
  • Billy-J
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • Problem with mobile subscription
  • 242 Views
  • 1 replies
  • 0 likes

Solved!! Charged for free trial

PlanFree/PremiumCountryCanada My Question or IssueI signed up for the 60 day trial and was charged immediately I'd like my money back!?

  • Casual Listener
  • Plan Free/Premium Country Canada    My Question or Issue I signed up for the 60 day trial and was charged immediately I'd like my money back!?
  • Billy-J
  • Spotify Star
  • 785 Views
  • 3 replies
  • 0 likes
  • 785 Views
  • 3 replies
  • 0 likes

Payed Premium, but not making me premium

The first time i've subscribe to premium i did it paypal ... then i canceled the card and not i bought a pre paid card on a store and at first said i had premium until 25 november, now is requesting me to update my premium payment when i already paye...

  • Newbie
  • The first time i've subscribe to premium i did it paypal ... then i canceled the card and not i bought a pre paid card on a store and at first said i had premium until 25 november, now is requesting ...
  • Luke
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Paying twice for one account?

I set up my Spotify Premium account months ago directly through Rogers (cell provider) and the charge comes directly on my cell bill ($9.99). My issue is that for some reason I noticed that my visa is also being charged monthly for the same amount! I...

  • Newbie
  • I set up my Spotify Premium account months ago directly through Rogers (cell provider) and the charge comes directly on my cell bill ($9.99). My issue is that for some reason I noticed that my visa i...
  • Luke
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Problem with Payment

Hi CommunityIve just finished my 7 days free trial and had such a blast with spotify that i wanted to subscribe to the premium membership. The problem arises as none of the payment options available work. Everytime i attempt to make a payment; both c...

  • Newbie
  • Hi Community Ive just finished my 7 days free trial and had such a blast with spotify that i wanted to subscribe to the premium membership. The problem arises as none of the payment options availa...
  • Luke
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes