Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 125048 Views
- 82 replies
- 10 likes
- 125048 Views
- 82 replies
- 10 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 14921 Views
- 27 replies
- 2 likes
- 14921 Views
- 27 replies
- 2 likes
Superuser Contribution Subscription failed
Hello, ive tried to purchase for Premium with student discount, ive payed 3.49, ive payed, but now it says that i have already payed 3.49, but i still dont have a premium and i dont have my 3.49 :cI also have send all information, that confirms that ...
- Hello, ive tried to purchase for Premium with student discount, ive payed 3.49, ive payed, but now it says that i have already payed 3.49, but i still dont have a premium and i dont have my 3.49 :c ...
-
-
- Spotify Legend
- 239 Views
- 1 replies
- 0 likes
- 239 Views
- 1 replies
- 0 likes
Superuser Contribution Help!
Hola una pregunta queria saber si hay otro plan para compartir mi cuenta con otra persona? Es que el familiar es para 6 personas creo y no quiero ese porque solo lo quiero compartir con una persona mas
- Hola una pregunta queria saber si hay otro plan para compartir mi cuenta con otra persona? Es que el familiar es para 6 personas creo y no quiero ese porque solo lo quiero compartir con una persona m...
-
-
- Spotify Legend
- 241 Views
- 1 replies
- 0 likes
- 241 Views
- 1 replies
- 0 likes
Superuser Contribution Student discount
So i was trying to get the student discount but so i went in provided my credit card and was charged then i couldn't find my school and i couldn't find a cancel button so i closed the page and Now i need my money to be refunded
- So i was trying to get the student discount but so i went in provided my credit card and was charged then i couldn't find my school and i couldn't find a cancel button so i closed the page and Now i ...
-
-
- Spotify Legend
- 355 Views
- 1 replies
- 0 likes
- 355 Views
- 1 replies
- 0 likes
Superuser Contribution CONTA PREMIUM
BOA NOITE, NAO ESTOU CONSEGUINDO CADASTRAR MINHA FILHA EM MINHA CONTA PREMIUM, RECEBO A SEGUINTE MENSAGEM : VOCE NAO PODE ENTRAR NESTE PLANO PREMIUM FAMILIAR COMO PORCEDER PARA O FUNCIONAMENTO? RICARDO M.
- BOA NOITE, NAO ESTOU CONSEGUINDO CADASTRAR MINHA FILHA EM MINHA CONTA PREMIUM, RECEBO A SEGUINTE MENSAGEM : VOCE NAO PODE ENTRAR NESTE PLANO PREMIUM FAMILIAR COMO POR...
-
-
- Spotify Legend
- 237 Views
- 1 replies
- 0 likes
- 237 Views
- 1 replies
- 0 likes
Superuser Contribution Descontaron de mi tarjeta pero no activa Premium
Hola, descontaron de mi tarjeta el costo de Premium para estudiantes, pero no se ha activado nada. Como se debe proceder?
- Hola, descontaron de mi tarjeta el costo de Premium para estudiantes, pero no se ha activado nada. Como se debe proceder?
-
-
- Spotify Legend
- 199 Views
- 1 replies
- 0 likes
- 199 Views
- 1 replies
- 0 likes
Superuser Contribution Pagos Irregulares y repetidos
Tengo en mi Tarjeta dos pagos de Spotify al parecer uno por un plan simple y otro por un plan familiar, tengo cuenta familiar y beneficios de cuenta familiar, en otros telefonos, y en mi pagina de spotify, informa que tengo plan individual! el cobro ...
- Tengo en mi Tarjeta dos pagos de Spotify al parecer uno por un plan simple y otro por un plan familiar, tengo cuenta familiar y beneficios de cuenta familiar, en otros telefonos, y en mi pagina de sp...
-
-
- Spotify Legend
- 321 Views
- 3 replies
- 1 likes
- 321 Views
- 3 replies
- 1 likes
i cannot get premium
PlanPremiumCountry turkeyDevice(iPhone 6)Operating System(iOS 10) My Question or Issuei want to get premium using mobile phone system but i have a problem with mobile payment, after the payment i get verification code and when i enter the code, “your...
- Plan Premium Country turkey Device (iPhone 6) Operating System (iOS 10) My Question or Issue i want to get premium using mobile phone system but i have a problem with mobile pa...
-
-
- Spotify Star
- 195 Views
- 1 replies
- 0 likes
- 195 Views
- 1 replies
- 0 likes
Can't get premium in Turkey
PlanFreeCountry TurkeyDeviceHuawei Nova 3Operating SystemAndroid 8.1.0 My Question or Issue I have been trying to pay for tge premium deal (the 3 months one) and the payment keeps on failing, I tried 3 cards on 6 different accounts and it keeps faili...
- Plan Free Country Turkey Device Huawei Nova 3 Operating System Android 8.1.0 My Question or Issue I have been trying to pay for tge premium deal (the 3 months one...
-
-
- Spotify Star
- 339 Views
- 1 replies
- 0 likes
- 339 Views
- 1 replies
- 0 likes
Family non fa accedere la family.
Salve ormai é una cosa urgente io ho l'abbonamento family ma da questo mese ha eliminato le altre 5 persone e non le fa piu entrare. Io pretendo di parlare con qualcuno che risolva subito il problema perché io ho pagato.
- Salve ormai é una cosa urgente io ho l'abbonamento family ma da questo mese ha eliminato le altre 5 persone e non le fa piu entrare. Io pretendo di parlare con qualcuno che risolva subito il problema...
-
-
- Spotify Star
- 229 Views
- 1 replies
- 0 likes
- 229 Views
- 1 replies
- 0 likes
Cant get Premium in US
I'm trying to sign up for a premium account and it keeps saying its not avaiable in my country (United States) when clearly it is. I've tried an incognito window as well. PlanPremiumCountry DeviceiPhone X and desktopOperating SystemiOs 10 and Windows
- I'm trying to sign up for a premium account and it keeps saying its not avaiable in my country (United States) when clearly it is. I've tried an incognito window as well. Plan Premium Countr...
-
-
- Spotify Star
- 163 Views
- 1 replies
- 0 likes
- 163 Views
- 1 replies
- 0 likes
Can't use CC Payment
Hello, I'm trying to do the $0.99 premium trial for 3 months, but every time it takes me to the payment page and I select to pay with my CC instead of PayPal, it just keeps saying "loading please wait" or it just shows the loading sign. I've been try...
- Hello, I'm trying to do the $0.99 premium trial for 3 months, but every time it takes me to the payment page and I select to pay with my CC instead of PayPal, it just keeps saying "loading please wai...
-
-
- Spotify Star
- 162 Views
- 1 replies
- 0 likes
- 162 Views
- 1 replies
- 0 likes
Paid For spotifuggle premium but still on free
Bough 3 months for 1$ but still on free
- Bough 3 months for 1$ but still on free
-
-
- Spotify Star
- 269 Views
- 3 replies
- 0 likes
- 269 Views
- 3 replies
- 0 likes
Getting ads on a premium account.
PlanPremiumCountry USDeviceHTC OneOperating SystemAndroid My Question or IssueI seem to be getting ads with Ellen Degeneres' gab front and center of my home page despite never showing any interest in her via spotify. This is blatant advertisement on ...
- Plan Premium Country US Device HTC One Operating System Android My Question or Issue I seem to be getting ads with Ellen Degeneres' gab front and center of my home page despite...
-
-
- Spotify Star
- 240 Views
- 1 replies
- 0 likes
- 240 Views
- 1 replies
- 0 likes
Can I offer a gift card to someone living in Puerto Rico?
Hello, I live in the US, but I want to give a gift card to someone living in Puerto Rico. I read that someone can only use a gift card if they are US residents, but Puerto Rico is a US territory, so would my friend be able to use it?Thank you very mu...
- Hello, I live in the US, but I want to give a gift card to someone living in Puerto Rico. I read that someone can only use a gift card if they are US residents, but Puerto Rico is a US...
-
-
- Spotify Star
- 291 Views
- 1 replies
- 0 likes
- 291 Views
- 1 replies
- 0 likes
Solved!! Subscription
Hello, I want to subscribe to the re-engagement offer for 0,99 cent/3 months, but it seems that I am not elegible. I would like to know why since I am not spotify premium member since last year (it says that you cannot apply for that offer if you uns...
- Hello, I want to subscribe to the re-engagement offer for 0,99 cent/3 months, but it seems that I am not elegible. I would like to know why since I am not spotify premium member since last year (it s...
-
-
- Spotify Star
- 299 Views
- 1 replies
- 0 likes
- 299 Views
- 1 replies
- 0 likes
Epic collection, friend. Your music is all filled up.
"Epic collection, friend. Your music is all filled up." Filled up?The Internet is full?Shall I send you a floppy in the mail so you can save a few thousand more links to albums I want to keep track of? See how insulting that tone sounds?Just how your...
- "Epic collection, friend. Your music is all filled up." Filled up? The Internet is full? Shall I send you a floppy in the mail so you can save a few thousand more links to albums...
-
-
- Casual Listener
- 1331 Views
- 2 replies
- 9 likes
- 1331 Views
- 2 replies
- 9 likes
Superuser Contribution Double charge network provider and credit card
Spotify User Name: [snip - removed by moderator] Plan: premium 129 Country: Philippines Device: iphone xs max Operating System: ios 12 spotify charged me with my credit card and on my phone bill at same time, previously on my subscription all charges...
- Spotify User Name: [snip - removed by moderator] Plan: premium 129 Country: Philippines Device: iphone xs max Operating System: ios 12 spotify charged me with my credit card a...
-
-
- Spotify Legend
- 422 Views
- 6 replies
- 0 likes
- 422 Views
- 6 replies
- 0 likes
Superuser Contribution Subscription to Premium canceled by Spotify
Country : FranceDevices : Nexus 5, PCOperating System : Android, Windows 7My Question or Issue :Hi Spotify support,Until 4 december 2017, I was subscribed as Premium and paid 9,99 € per month. But you canceled my Premium subscription at that time, wh...
- Country : France Devices : Nexus 5, PC Operating System : Android, Windows 7 My Question or Issue : Hi Spotify support, Until 4 december 2017, I was subscribed as Premium and paid 9,99...
-
-
- Spotify Legend
- 324 Views
- 3 replies
- 0 likes
- 324 Views
- 3 replies
- 0 likes
Superuser Contribution I clicked In free Trial and signup but it charged me 14.99$
PlanPremiumCountryUSA Device(Macbook Pro late 2016)Operating System(IOS 12) My Question or IssueWhy it charged me 15$. My all friends registered and get 2 months on family plan why it charged me money. Give me 2 months then charge
- Plan Premium Country USA Device (Macbook Pro late 2016) Operating System (IOS 12) My Question or Issue Why it charged me 15$. My all friends registered and get 2 months on fa...
-
-
- Spotify Legend
- 339 Views
- 4 replies
- 0 likes
- 339 Views
- 4 replies
- 0 likes
Superuser Contribution Charged double for 9 months, NO more than ONE subscription
Hi, I have written to you before but can´t get a reply.. so here i go again. Please read the whole message and don´t give me the standard troubleshoot copy-paste that you do to everyone (including me..) I only have one subscription, but Spotify has c...
- Hi, I have written to you before but can´t get a reply.. so here i go again. Please read the whole message and don´t give me the standard troubleshoot copy-paste that you do to everyone (including me...
-
-
- Spotify Legend
- 194 Views
- 1 replies
- 0 likes
- 194 Views
- 1 replies
- 0 likes