Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 127751 Views
- 87 replies
- 10 likes
- 127751 Views
- 87 replies
- 10 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 15191 Views
- 27 replies
- 3 likes
- 15191 Views
- 27 replies
- 3 likes
Spotify Premium For Students
Plan:Currenty the Free planCountry: United StatesDevice:Macbook Pro 2016/ iPad mini/ and iPhone My Question or Issue:I tried to sign up for spotify premium for student and it would not let me because it said I had previously done a free trial. Number...
- Plan: Currenty the Free plan Country: United States Device: Macbook Pro 2016/ iPad mini/ and iPhone My Question or Issue: I tried to sign up for spotify premium for student and i...
-
-
- Roadie
- 338 Views
- 1 replies
- 2 likes
- 338 Views
- 1 replies
- 2 likes
I can't use Student Premium Because I Used A Free Trial 3 Years Ago
Is there any way to have this fixed or am I not going to be eligible for a student discount?
- Is there any way to have this fixed or am I not going to be eligible for a student discount?
-
-
- Spotify Star
- 206 Views
- 1 replies
- 0 likes
- 206 Views
- 1 replies
- 0 likes
Paying £9.99 for a student account even though my student status is valid?
PlanPremiumCountry UkDeviceGoogle pixel xlOperating SystemAndrois My Question or Issue On my profile, it tells me that my account is on Spotify student and that I'm paying £4.99 a month, but I got my confirmation of payment on PayPal and I was charge...
- Plan Premium Country Uk Device Google pixel xl Operating System Androis My Question or Issue On my profile, it tells me that my account is on Spotify student and that I'm...
-
-
- Spotify Star
- 214 Views
- 1 replies
- 0 likes
- 214 Views
- 1 replies
- 0 likes
Subscription Upgrade Assist
Plan: Premium + Hulu (NON- student)Country: US I can't figure out how to upgrade from Hulu to Hulu Premium. May I please have assistance with that?Thank you much! malindhe_sue
- Plan: Premium + Hulu (NON- student) Country: US I can't figure out how to upgrade from Hulu to Hulu Premium. May I please have assistance with that? Thank you much! malindh...
-
-
- Roadie
- 527 Views
- 3 replies
- 0 likes
-
Subscriptionupgrade
- 527 Views
- 3 replies
- 0 likes
My adress
I have Premium for the family. Living in the Czech Republic, PragueI am the Owner and I added 5 more people (members) to my Spotify family. But recently 4 members were removed from my subscription because their address did not match with my address.T...
- I have Premium for the family. Living in the Czech Republic, Prague I am the Owner and I added 5 more people (members) to my Spotify family. But recently 4 members were removed fro...
-
-
- Spotify Star
- 327 Views
- 1 replies
- 0 likes
- 327 Views
- 1 replies
- 0 likes
PaySafe Card and Subscription
Up until last month I was perfectly able to go buy a paysafe card and then go to the Spotify website for subscription and choose “paysafe” as my method of payment. I’m in Canada Montreal and that option was available to me! As of today I spent money ...
- Up until last month I was perfectly able to go buy a paysafe card and then go to the Spotify website for subscription and choose “paysafe” as my method of payment. I’m in Canada Montreal and th...
-
-
- Newbie
- 814 Views
- 6 replies
- 0 likes
- 814 Views
- 6 replies
- 0 likes
Latest re-engagement offer
PlanFree/PremiumCountry Device(iPhone)Operating System(iOS 10) My Question or Issue I left a while ago due to a lack of integration with my Watch. I see that is now being addressed (slowly) and when I received a re-engagement offer (3 months for £9.9...
- Plan Free/Premium Country Device (iPhone) Operating System (iOS 10) My Question or Issue I left a while ago due to a lack of integration with my Watch. I see that is now...
-
-
- Spotify Star
- 666 Views
- 1 replies
- 0 likes
- 666 Views
- 1 replies
- 0 likes
Solved!! Activating Spotify Family
Premium Family Portugal Hi,I'm planning to offer my family a Spotify Premium Family as a Christmas gift.Can I pay the service now and activate it after Christmas, and therefore the month validity will start only then, or is the service activated imme...
- Premium Family Portugal Hi, I'm planning to offer my family a Spotify Premium Family as a Christmas gift. Can I pay the service now and activate it after Christmas, and therefore ...
-
-
- Spotify Star
- 234 Views
- 1 replies
- 0 likes
- 234 Views
- 1 replies
- 0 likes
Subscription for 3 months just with $0.99
PlanPremiumCountryRomaniaDevice(Samsung Galaxy S9+)Operating System(Android Oreo, Windows 10) My Question or Issue Dear community, I have a question for you. From the December this offer has been launched by the Spotify. ($0.99 for 3 months). I have ...
- Plan Premium Country Romania Device (Samsung Galaxy S9+) Operating System (Android Oreo, Windows 10) My Question or Issue Dear community, I have a question for yo...
-
-
- Spotify Star
- 221 Views
- 1 replies
- 0 likes
- 221 Views
- 1 replies
- 0 likes
New phone, no account
Hi, New phone is Galaxy A6. Logged in after resetting password, and it recognises me, but my Premium account is not there. I've logged out, back in...still not there. I've logged in with FB too, and no joy. As I'm still paying, can this be sorted qui...
- Hi, New phone is Galaxy A6. Logged in after resetting password, and it recognises me, but my Premium account is not there. I've logged out, back in...still not there. I've ...
-
-
- Spotify Star
- 210 Views
- 1 replies
- 0 likes
- 210 Views
- 1 replies
- 0 likes
Não consigo realizar o pagamento
Recebi a mensagem pelo app que meu pagamento nao conseguiu ser efetuado.Estou tentando mudar a forma de pagamento e recebo a mensagem de erro ao final do processo.Ja tentei Crédito, Débito. Fazer outro dia, fazer pelo computador, cancelar a assinatur...
- Recebi a mensagem pelo app que meu pagamento nao conseguiu ser efetuado. Estou tentando mudar a forma de pagamento e recebo a mensagem de erro ao final do processo. Ja tentei Crédito, Débito....
-
-
- Spotify Star
- 262 Views
- 1 replies
- 0 likes
- 262 Views
- 1 replies
- 0 likes
Superuser Contribution Sonos and Spotify link not working
I just upgraded to Spotify Premium,a nd updated my Sonos to the current OS, and it still will not link the two. I have a playlist that a friend made for me on her Spotify, and I can see it, but it will not let me play it. Advice?
- I just upgraded to Spotify Premium,a nd updated my Sonos to the current OS, and it still will not link the two. I have a playlist that a friend made for me on her Spotify, and I can see it, b...
-
-
- Spotify Legend
- 829 Views
- 1 replies
- 0 likes
- 829 Views
- 1 replies
- 0 likes
Superuser Contribution Premium Student subscription
PlanPremiumCountryThe Netherlands Device-Operating System- My Question or Issue Recently I found out that Spotify still costs €10 for me, even though I'm registered as a Student till the 19th of October next year (2019). I signed up for it almost 3 m...
- Plan Premium Country The Netherlands Device - Operating System - My Question or Issue Recently I found out that Spotify still costs €10 for me, even though I'm reg...
-
-
- Spotify Legend
- 282 Views
- 1 replies
- 0 likes
- 282 Views
- 1 replies
- 0 likes
Superuser Contribution Descontaron de mi tarjeta pero no activa Premium
Hola Buenos dias,El dia 10/12/2018 me descontaron del paquete de premiun familiar, pero hasta el momento aun no me activan el premiun y mi familia que estaba suscrita ya no esta en mi lista... ya pasaron 48 horas y hasta el momento no me activan el p...
- Hola Buenos dias, El dia 10/12/2018 me descontaron del paquete de premiun familiar, pero hasta el momento aun no me activan el premiun y mi familia que estaba suscrita ya no esta en mi lista... ya p...
-
-
- Spotify Legend
- 203 Views
- 1 replies
- 0 likes
- 203 Views
- 1 replies
- 0 likes
My Family subscription turned to single premium after a failed payment
PlanFamilyCountryGreeceDevice(Xiaomi Redmi 4x)Operating System(Windows 10) My Question or Issue
- Plan Family Country Greece Device (Xiaomi Redmi 4x) Operating System (Windows 10) My Question or Issue
-
-
- Spotify Star
- 242 Views
- 1 replies
- 0 likes
- 242 Views
- 1 replies
- 0 likes
I've got 2 payments after upgrade to family
PlanPremium / FamilyCountry Thailand My Question or IssueYesterday I upgraded my subscription from free to premium, then from medium to family.I chose my mobile network operator for payment at first. But after I upgraded to family I set my payment to...
- Plan Premium / Family Country Thailand My Question or Issue Yesterday I upgraded my subscription from free to premium, then from medium to family. I chose my mobile network operator...
-
-
- Spotify Star
- 198 Views
- 1 replies
- 0 likes
- 198 Views
- 1 replies
- 0 likes
- 284 Views
- 1 replies
- 0 likes
Von normal Premium zu Familien abo
Ich bin im November vom normalen Abonnement zum Familienvertrag gewechselt. Muss ich jetzt die geforderten 9,99€ noch bezahlen? Man bezahlt soweit ich weiß immer für den kommenden Monat, somit sollten die geforderten 9,99€ die über Klarna laufen über...
- Ich bin im November vom normalen Abonnement zum Familienvertrag gewechselt. Muss ich jetzt die geforderten 9,99€ noch bezahlen? Man bezahlt soweit ich weiß immer für den kommenden Monat, somit sollte...
-
-
- Spotify Star
- 539 Views
- 3 replies
- 0 likes
- 539 Views
- 3 replies
- 0 likes
Not elligible for monthly subscription offer
PlanFreeCountry Philippines DeviceSony Xperia Operating SystemAndroid My Question or IssueMy year subscription just ended on Dec. 13. I used a visa card last year to subscibe for that. Now Dec. 14 I'm trying to get the monthly subscription but I keep...
- Plan Free Country Philippines Device Sony Xperia Operating System Android My Question or Issue My year subscription just ended on Dec. 13. I used a visa card last y...
-
-
- Spotify Star
- 396 Views
- 1 replies
- 0 likes
-
MobileSubscription
- 396 Views
- 1 replies
- 0 likes
Premium não ativado
Paguei o premium com o cartão de crédito, já constou na fatura o pagamento, porem o meu premium ainda não foi ativado e eu não recebi nenhum email sobre isso.Ta ai o Print da fatura.
- Paguei o premium com o cartão de crédito, já constou na fatura o pagamento, porem o meu premium ainda não foi ativado e eu não recebi nenhum email sobre isso. Ta ai o Print da fatura.
-
-
- Regular
- 400 Views
- 6 replies
- 0 likes
- 400 Views
- 6 replies
- 0 likes