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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
76088 Views
31 replies
2 likes
Moderator
121714 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Moderator
159929 Views
71 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
313402 Views
174 replies
13 likes
Plan1x Account Premium 3x Account FreeCountry = Thailande DeviceiPhone 7 / Iphone X / MacbookAir + PC Dell laptopOperating SystemiOS 11, iOS12, macOS 10.12/10.13, Windows 10, Android My Question or Issuehello Spotify TeamI'm a sound engineer and DJ, ...
Plan 1x Account Premium 3x Account Free Country = Thailande Device iPhone 7 / Iphone X / MacbookAir + PC Dell laptop Operating System iOS 11, iOS12, macOS 10.12/10.13, Windows...
Community Legend
354 Views
1 replies
0 likes
My Premium Account ist running till July 2020. nevertheless I bought another 12 month voucher but I couldn’t register it. I got the note that Premium months are limited and I should try it later. My question: how long can I be Premium in advance ? wh...
My Premium Account ist running till July 2020. nevertheless I bought another 12 month voucher but I couldn’t register it. I got the note that Premium months are limited and I should try it later.&nbs...
Composer
857 Views
2 replies
0 likes
Hi I have using premium account on Desktop, Iphone and Android. Under search and discover option the recommended tracks have not been updated for weeks. Please help, this is the main feature I'm using Spotify.
Hi I have using premium account on Desktop, Iphone and Android. Under search and discover option the recommended tracks have not been updated for weeks. Please help, this is the main ...
Community Legend
784 Views
6 replies
0 likes
PlanPremiumCountry Bulgaria Device(iPhone SEOperating System(iOS 12.1.4 My Question or IssueHi, yesterday I paid for a premium but today it’s still the free one , what to do ?
Plan Premium Country Bulgaria Device (iPhone SE Operating System (iOS 12.1.4 My Question or Issue Hi, yesterday I paid for a premium but today it’s still th...
Roadie
372 Views
1 replies
0 likes
Hace mucho quiero volver mi cuenta premium, pero siempre que lo intento solo me aparece como medio de pago: tarejeta de credito o devito, pero yo no tengo tarjetas. Entiendo que en Colmbia existen otros medios de pago como oxxo, pero cuando he intent...
Hace mucho quiero volver mi cuenta premium, pero siempre que lo intento solo me aparece como medio de pago: tarejeta de credito o devito, pero yo no tengo tarjetas. Entiendo que en Colmbia existen ot...
Spotify Legend
3051 Views
1 replies
0 likes
PlanStudent PremiumCountryUSADeviceOperating System My Question or IssueHi, My subscription status is a student but I’m still being charged the regular price of $10 for a premium account, how can I fix this? Online it says my bank account will be cha...
Plan Student Premium Country USA Device Operating System My Question or Issue Hi, My subscription status is a student but I’m still being charged the regular price of $1...
Roadie
572 Views
1 replies
0 likes
Fiz assinatura premium dia 26/12/2018, e hoje, dia 07/03/2019, passados os 3 meses de valor 1,99, olhei a fatura e cobraram 199 reais! O plano que assinei deveria vir no valor de 16,90 reais. Por favor resolvam logo isso! Deveriam abrir um canal SAC,...
Fiz assinatura premium dia 26/12/2018, e hoje, dia 07/03/2019, passados os 3 meses de valor 1,99, olhei a fatura e cobraram 199 reais! O plano que assinei deveria vir no valor de 16,90 reais. Por fav...
Community Legend
1444 Views
3 replies
0 likes
I put a hundred twenty bucks on my card the other day and bought a $100 item and now it says I have no money left I looked on my transactions and it says I've been charged twice from here. what is going on? thank you
I put a hundred twenty bucks on my card the other day and bought a $100 item and now it says I have no money left I looked on my transactions and it says I've been charged twice from he...
Spotify Star
872 Views
5 replies
0 likes
PlanPremiumCountryMexicoDeviceLG Android Hello! i purchased a gift card to get spotify premium, but it didn't work, what can i do ?
Plan Premium Country Mexico Device LG Android Hello! i purchased a gift card to get spotify premium, but it didn't work, what can i do ?
Community Legend
446 Views
1 replies
0 likes
PlanStudent discountCountryUnited Kingdom Deviceiphone seOperating SystemIOS 10 My Question or IssueI'm still attending college and was last year so I signed up and got my Spotify premium for students at £4.99 a month, my plan has just renewed for th...
Plan Student discount Country United Kingdom Device iphone se Operating System IOS 10 My Question or Issue I'm still attending college and was last year so I signed up and got ...
Roadie
568 Views
1 replies
0 likes
Spotify/Hulu Premium | USA I had the 3 months for .99 cent deal that was supposed to end yesterday. It would then charge me $9.99 if I didn't do anything, BUT I did in fact change my Premium to Spotify/Hulu combo, for 12.99. I was charged for BOTH th...
Spotify/Hulu Premium | USA I had the 3 months for .99 cent deal that was supposed to end yesterday. It would then charge me $9.99 if I didn't do anything, BUT I did in fact change my P...
Roadie
1564 Views
1 replies
0 likes
PlanFreeCountryMexicoDeviceSamsung Galaxy A7Operating SystemAndroid 8.0 My Question or IssueI just bought a gift card of 100 mxn and I redeemed the code but it says it's not valid. So I went back to reactivate the gift card but the employee told me t...
Plan Free Country Mexico Device Samsung Galaxy A7 Operating System Android 8.0 My Question or Issue I just bought a gift card of 100 mxn and I redeemed the code but it says it's not ...
Roadie
995 Views
1 replies
0 likes
PlanPremiumCountry CanadaDevice Operating System My Question or Issue I got 3 month subscription on Dec 21st but i am being billed as of March 4th. Why? It was the 1 dollar offer for 3 months. 3 months are not complete and i wanted to cancel my premi...
Plan Premium Country Canada Device Operating System My Question or Issue I got 3 month subscription on Dec 21st but i am being billed as of March 4t...
Roadie
759 Views
1 replies
0 likes
PlanRegular Premium/ Student PremiumCountryUSAMy Question or IssueI forgot to confirm I was a student and was charged on 03/05 $9.99 eventhough I am a student. Today I was able to confirm I am a student and I want this charge of $9.99 to be removed a...
Plan Regular Premium/ Student Premium Country USA My Question or Issue I forgot to confirm I was a student and was charged on 03/05 $9.99 eventhough I am a student. Today I was able to confirm I...
Spotify Star
857 Views
1 replies
0 likes
I signed in with a new account and it automatically gave me the 7 day trial. Now I'm trying to get the 30 day trial but it says I've already used it.
I signed in with a new account and it automatically gave me the 7 day trial. Now I'm trying to get the 30 day trial but it says I've already used it.
Community Legend
707 Views
1 replies
0 likes
I'm a student and i'm trying to get my student discount but i can't find my college at the selection. Is there a way?
I'm a student and i'm trying to get my student discount but i can't find my college at the selection. Is there a way?
Community Legend
1339 Views
3 replies
0 likes
PlanPremiumCountry PhilippinesDeviceiPhone 5sOperating SystemiOS 11 My Question or Issue My problem is that I've paid the premium subscription, but when I look at my phone's Spotify, it still wants to downgrade it. And when I look back to my account,...
Plan Premium Country Philippines Device iPhone 5s Operating System iOS 11 My Question or Issue My problem is that I've paid the premium subscription, but when I look at m...
Spotify Star
1039 Views
1 replies
0 likes
Im trying to update my payment method, since my CC is not registerd to my account anymore, but isnt possible.
Im trying to update my payment method, since my CC is not registerd to my account anymore, but isnt possible.
Spotify Legend
4551 Views
9 replies
0 likes
PlanPremium FamilyCountry DenmarkDeviceAndroid, Google HomeOperating SystemAndroid 9 My Question or IssueSo as per your stupid system (yes, I'm NOT impressed), it isn't possible to change the payment date.The only thing I could do, was to unsubscribe...
Plan Premium Family Country Denmark Device Android, Google Home Operating System Android 9 My Question or Issue So as per your stupid system (yes, I'm NOT impressed), it isn't ...
Spotify Legend
1358 Views
2 replies
0 likes
I want to cancel my subscription on my old account which i still use due to having premium but i bought it for the year a couple of months ago, if i cancel it now will i get a refund or am i a lost cause?
I want to cancel my subscription on my old account which i still use due to having premium but i bought it for the year a couple of months ago, if i cancel it now will i get a refund or am i a lost c...
Community Legend
786 Views
2 replies
0 likes
