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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
70645 Views
19 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
134429 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
73200 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
256641 Views
156 replies
13 likes
Signed in and entered credit card Information to start 60day premium trial but only received 7days, can I start over and get the full offer?
Signed in and entered credit card Information to start 60day premium trial but only received 7days, can I start over and get the full offer?
Spotify Legend
623 Views
3 replies
0 likes
PlanPremiumCountryTurkey My Question or IssueSpotify removed the ecard payment option that I used to pay for premium. I don't have a credit card or mobile plan. I simply want to pay for my premium for 12 months in advance. Plus, there is no 3rd party...
Plan Premium Country Turkey My Question or Issue Spotify removed the ecard payment option that I used to pay for premium. I don't have a credit card or mobile plan. I simply want...
Spotify Legend
2273 Views
6 replies
3 likes
PlanFamilyCountry Switzerland My Question or Issue On 30/11/2018, I bought the 3-month trial for 0.99 CHF. Today, I was charged for 19.90 CHF. The 3 months are not up yet (1 month = 30/12/2018, 2 months = 30/01/2019, 3 months = 28/02/2019) and, as yo...
Plan Family Country Switzerland My Question or Issue On 30/11/2018, I bought the 3-month trial for 0.99 CHF. Today, I was charged for 19.90 CHF. The 3 months are not up yet (...
Not applicable
478 Views
2 replies
0 likes
Hello, I saw an ad for Spotify premium for students for 2,99EUR/month. After I have verified my student status, it asks for a payment of 4,99EUR/month. Why?Is this fraudulent advertisement? See pics
Hello, I saw an ad for Spotify premium for students for 2,99EUR/month. After I have verified my student status, it asks for a payment of 4,99EUR/month. Why? Is this fraudulent adver...
Roadie
1094 Views
4 replies
0 likes
I was oversharged 15 euros when it should be 10. PlanfamilyCountry SpainDevice(iPhone 8Operating System(iOS 10 My Question or Issue I was overcharged. Can I get a refund?
I was oversharged 15 euros when it should be 10. Plan family Country Spain Device (iPhone 8 Operating System (iOS 10 My Question or Issue I was overcharged. Can I ...
Spotify Star
399 Views
1 replies
0 likes
Let’s say i’ve previously I had Spotify premium and I had some songs downloaded offline. A month later I wanted Spotify premium back would those offline songs still be offline or would i have to re-download them?
Let’s say i’ve previously I had Spotify premium and I had some songs downloaded offline. A month later I wanted Spotify premium back would those offline songs still be offline or would i have to re-d...
Spotify Star
476 Views
1 replies
0 likes
Hi dear, Your app has renewed subscription without notifying me by email before renewal and has made payment automatically, so I cancel the subscription and I need to refund my money and remove card info.I hope to solve this issue. Thanks.
Hi dear, Your app has renewed subscription without notifying me by email before renewal and has made payment automatically, so I cancel the subscription and I need to refund my mon...
Spotify Star
667 Views
1 replies
0 likes
My Question or Issuecan you use your subscription for Hulu and showtime on a smart tv?
My Question or Issue can you use your subscription for Hulu and showtime on a smart tv?
Spotify Star
1179 Views
1 replies
0 likes
PlanFree/PremiumCountryCanada DeviceIPHONE XROperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, im trying to change my postal code on my billing information (as i have recently moved into a new house), but spotify is n...
Plan Free/Premium Country Canada Device IPHONE XR Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, im trying to change my posta...
Spotify Star
860 Views
1 replies
0 likes
OK let’s say previously I had Spotify premium and I canceled it. then let’s say a month later I decide that I wanted it again will all the songs that i downloaded offline be offline again or i need to re-download them? I don’t particularly care if th...
OK let’s say previously I had Spotify premium and I canceled it. then let’s say a month later I decide that I wanted it again will all the songs that i downloaded offline be offline...
Community Legend
482 Views
1 replies
0 likes
Gostaria de saber como devo proceder para cancelar a assinatura de uma pessoa que faleceu
Gostaria de saber como devo proceder para cancelar a assinatura de uma pessoa que faleceu
Casual Listener
935 Views
2 replies
0 likes
My Question or Issue I am currently on the premium plan and wish to move to free. Will I lose the playlist I created? If so, is there any way to preserve it somewhere else or at least print out the titles? Thanks!Susan
My Question or Issue I am currently on the premium plan and wish to move to free. Will I lose the playlist I created? If so, is there any way to preserve it some...
Regular
749 Views
4 replies
0 likes
PlanFamily PremiumCountry NorwayDeviceSamsung s8Operating SystemAndroid My Question or IssueWhy s Spotify showing ads on my secondary phone? Spotify is ad-free on my primary phone. Tried reinstalling the app. Didn't help.
Plan Family Premium Country Norway Device Samsung s8 Operating System Android My Question or Issue Why s Spotify showing ads on my secondary phone? Spotify is ad-free on ...
Community Legend
441 Views
1 replies
0 likes
I have gotten several SMS recently requesting me to click a link since my account first is expiring and today, has expired. I handle these as scams and do not click the link. Anyone else with the same experience? PlanPremiumCountrysweden DeviceSMS to...
I have gotten several SMS recently requesting me to click a link since my account first is expiring and today, has expired. I handle these as scams and do not click the link. Anyone else with the sam...
Community Legend
462 Views
1 replies
0 likes
PlanFree/PremiumCountryDenmark My Question or Issue Hello.We have had a family plan for a while now. But we changed the bank provider and therefore got a new credit card. When spotify tried to charge, it offcourse couldn't and therefore sent at email...
Plan Free/Premium Country Denmark My Question or Issue Hello. We have had a family plan for a while now. But we changed the bank provider and therefore got a new c...
Roadie
467 Views
1 replies
0 likes
I'm in Canada and I want to purchase an annual Family Premium Plan instead of a monthly subscription. Can anyone point me in the right direction? I found a useful link for annual Premium plan payment from a community member that I had not been able t...
I'm in Canada and I want to purchase an annual Family Premium Plan instead of a monthly subscription. Can anyone point me in the right direction? I found a useful link for annual Prem...
Roadie
1300 Views
1 replies
0 likes
Hello,I have updated my payment card and I can't find a way to make sure the old card was deleted and is no longer stored at Spotify.How can I verify that only the current card is stored with spotify, and not the one I have used in the past.Thank you...
Hello, I have updated my payment card and I can't find a way to make sure the old card was deleted and is no longer stored at Spotify. How can I verify that only the current card is stored ...
Roadie
433 Views
1 replies
1 likes
Hi Im trying to subscribe to premium. New user. Im from south africa and spotify is apparently still new here. Im trying to pay with my first national bank Visa card but keep getting payment failed. Please dont give me an answer of go look at this cr...
Hi Im trying to subscribe to premium. New user. Im from south africa and spotify is apparently still new here. Im trying to pay with my first national bank Visa card but kee...
Casual Listener
2179 Views
4 replies
4 likes
With hulu's price going down $2 is the hulu+spotify bundle's price going go to down as well?
With hulu's price going down $2 is the hulu+spotify bundle's price going go to down as well?
Spotify Star
642 Views
1 replies
0 likes
PlanPremiumCountry Device(iPhone SE)Operating System(iOS 1,) My Question or IssueI was informed that I have to change my payment details. I forgot to do so, and my student subcription was cancelled. Now I tried to change payment details and I can't d...
Plan Premium Country Device (iPhone SE) Operating System (iOS 1,) My Question or Issue I was informed that I have to change my payment details. I forgot to do so, and my stude...
Community Legend
603 Views
3 replies
0 likes
