Student sub and Alexa

[Frcsyk]

Plan

Premium

Country

 Canada 

Device

Alexa

Operating System

Alexa 

My Question or Issue

 Every time I setup Spotify to use Alexa(dot)it says device is not compatible.   I have a student discount if this makes a difference.  Can someone help me please 

[Guido]

Hey @Frcsyk.

Thanks for getting in touch!

If you'd like to stream music via your Alexa speaker, you'll have to link your Spotify account in the Alexa app. You can do this in the Music & Media section. be sure to link the username which you can find in the payment receipt you received per email when subscribing to Premium.

Should work 🙂 Let us know if you have further questions.

Have a nice day!

[Frcsyk]

Thanks for the suggestion but it still doesn’t work, is there something wrong with my Alexa?  I have actually been fighting with this for almost a year with no luck.  Is there something I can try because this is getting really annoying.  Thanks 

[Guido]

Hey @Frcsyk.

Thanks for getting back to us.

We need a bit more info to find out if something is wrong. Could you send us over at what point exactly you can't go further? Send us over a screenshot, if you think that helps.

Keep in mind you need a Premium account which you have to link within the Amazon Alexa app. After doing this, Alexa should be able to play a song you ask her to.

Let us know what you can find. Looking forward to your reply.

Have a nice day.