Student subscription not showing

YashBhatt · 2019-07-12

I am from India. I am a student and paid subscription as a student. When I paid for the subscription with Mastercard it said that the card is not able to pay monthly charges. And now INR 59 is charged from my account and Spotify doesn't show subscription. So I want my money back. I am very disappointed with the service.

Billy-J · 2019-07-12

Hey @YashBhatt, thanks for reaching out to the Community!

Could you let me know your subscription status in your account overview page?

I'd love to help 🙂

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YashBhatt · 2019-07-12

In the account overview page it says I am using spotify free and no no subscription services.

Billy-J · 2019-07-12

Hey @YashBhatt,

Thanks for getting back to me!
That's odd. In this case, I'd recommend getting in touch with Customer Support here. They'll take a look backstage to see what's going on and they'll do their best to help.

Have a fantastic day 🙂

Billy-JSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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