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Subscribed to premium duo, can't add second person from the same computer

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Subscribed to premium duo, can't add second person from the same computer

Casual Listener

Plan

Premium Duo

Country

Canada

My Question or Issue

I just subscribed to Premium Duo and I'm trying to add the second person from the same computer I used to create the manager, and it says the person is in a different country.

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4 Replies
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Re: Subscribed to premium duo, can't add second person from the same computer

Rock Star 23
Rock Star 23

Hey @LiquidDon, thanks for reaching out to the Community!

The other person that's trying to join the plan, do they reside at the same address as you? 

Billy-JRock Star 23
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Re: Subscribed to premium duo, can't add second person from the same computer

Casual Listener
Yes, same thing happens to me and I can't log in my wife who obviously lives in the same house, Same wi-fi.. I don't understand.. I think it's better just to cancel de duo subscription
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Re: Subscribed to premium duo, can't add second person from the same computer

Casual Listener

Hello,

I noticed my roomate's Country of residence was wrongfully set to a different one than mine so I'd suggest you check your significant other's Country of residence and your own match.

That fixed the issue for me.

Good luck

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Re: Subscribed to premium duo, can't add second person from the same computer

Casual Listener
That was exactly it!
Thanks for the help
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