Help Wizard

Step 1


Subscription Issue

Subscription Issue






Samsung S6 +

Operating System



My Question or Issue

I was in a premium spotify account until something happend with my credit card and they cancel my subscription and put me in free. Right after i solved the problem with my credit card i tried to put again all my information with the same and differents card and it says: "The paymen method failed. Try again, or use a different payment method.". What should i do ? They don't let me pay with any orther card, and i know all the information i put is correct. 


1 Reply

Hey @danciba99.


Thanks for reaching out to us about this!


If you're trying to subscribe for Premium on your phone, could you try again, only this  time from a desktop computer?


If that doesn't work, could you try opening the payment page in a different browser or an incognito window?


Let us know how you get on - if you're still having trouble with this, we'll see what else we can suggest 😉

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