Help Wizard

Step 1


Subscription: i've been charged twice.

Subscription: i've been charged twice.

Does anybody know how to cancel a subsciption, as i've forgotton one of my emails,password, username, etc.  The only thing i can think to do is get a replacement debit card,  as I can only remember the other spotify account, which is premium now, but if i cancel that one, i'd be paying £10 for the other spotify acccount which i can't access.  I think it's daft that Spotify don't have a contact phone number to ring, and their address (Spotify HQ) is in America/New York. Please suggest something before i loose my sanity!......

1 Reply

Hi, @steviek!


Welcome to the Spotify Community.


In this case, we recommend you following these steps to find your Premium account. They should help you with this. 


Let us know how it goes. 

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