Subscription not working

[mlcmjr]

Plan 

Basic

Country

United States

Device

Macbook Pro 2019

MacOS

I am having trouble getting to hulu, i have a basic plan included in my sprint bill, and it shows that on the settings page of my account. But when I click "Watch" it takes me to the buy subscription page.

[Xenia]

Hello @mlcmjr,

Thanks for reaching out to the Community about this. No worries - help's here.

If you see that your Hulu plan is activated but you're still redirected to the sign-up page when clicking on the Start Watching button, you can try linking your accounts again here, preferably using an incognito or private window in your browser on a desktop device.

If, however, you've linked your Spotify account to the wrong Hulu account, you'll need to cancel your subscription, wait until it reverts to free and resubscribe to Premium Student again.

Once you've done that, you can activate your Hulu ad-supported plan with the right Hulu account from Your Services. It'd be a good idea doing that in an incognito/private window as well.

If the above tactics don't work, you can also check out the steps at Hulu's help center or get in touch with their support team to get help with your Hulu account.

Keep in mind that the Premium Individual & Hulu offer is no longer available, but you can still activate Hulu if you're eligible for our student discount. Head here to read more about it. 

Let us know how you get on! We'll be right here if you need more help.