Subscription through mobile

[Jcolipano]

Hello. I try to subscribe to premium because of its promo that is 3 months 129. I used my mobile for subdcription but i get the respond of insuffecuent balance. I wonder why because on my mobile load i do have a balance of 134.00. Any help please. Thank you.

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[Luke]

Hey @Jcolipano,

Apologies for the late reply, but maybe I can still help 🙂

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at the Spotify Answers board.

Hope this helps!