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I am am trying to change payment info. I pay for premium Spotify. But my online account says itโ€™s basic free Spotify. I need someone to look into my account and change these settings. 

 

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Hi there,

 

Welcome to the Community!

 

Just to make sure, can you please check out this article to see if you may have a second account with the Premium activated? It's possible that you're logging into the wrong one.

 

Let me know how you get on! Have a great day ๐Ÿ™‚

Yes i am signed in with Facebook with Spotify. And my email is the same for both. But i am charged 10 dollars a month. And i receive premium. I just canโ€™t change payment of method or get the Hulu addition

Alright, 

 

Have you tried all the steps on this article?

Just a reminder that your new payment method must be issued in the same country your account settings are set to.

 

I recommend you to try updating your info using a different web browser or an Incognito Window too.

 

If you're having any errors, please provide me the details or a screenshot.

 

Thanks! ๐Ÿ™‚

And if itโ€™s easier for Spotify to delete my account and cancel this โ€œpaymentโ€ Iโ€™ll make a new account

Try reaching out to Spotify for more help with this then. You can find some more info here on how to do this. 

 

Have a great week ๐Ÿ™‚

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