Swapping premium to new phone

[JACKGAMMON262]

I pay for premium and can't swap my premium to my new phone.  New phone thinks I'm on free adverts tariff

[ReCel]

Are you using the same spotify account?! Because I using on different phones, pc (linux,windows) and only thing what is realy needed is the same spotify account!?

[OscarDC]

Hey @JACKGAMMON262,

Thank you for reaching out to the Community. We moved your post from Chats to the help boards as its content fits better here.

As mentioned by @ReCel, most of the time it could be related to a different account in the free tier being logged on your new phone. First, we'd recommend logging out from your account in the new phone by following these steps.

Once you've logged out, log back in using the credentials of your Premium account. In case you don't remember the logging details, we'd suggest taking a look at this article to check how to solve basic login issues.

Hope this helps. If you've any additional questions, don't hesitate to ask.