Transaction pending

[Ashley_lop22]

I tried getting Spotify for students and it said there was no proof to show I was a student so I made sure everything was correct with my information and it did not let me. So I had 26$ on my debit card and now I have 14$ it took out 5.99$ twice and I want it back how can I do that and it says transaction pending on my debit card if i didnt get student premium and my money was taken out I want it back 

[Maxim · Accepted solution]

Hey @Ashley_lop22,

Thanks for reaching out.

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.