Trial Xbox Game Pass

[2lpif69uyxpbvpv]

Plan

Free/Trial Xbox Gamepass

Country

Brazil

Device

PC

Operating System

Windows 10

Hello, I tried use my trial from Xbox Game Pass however it was discounted from credit card from my boyfriend but my account still free, I don't know what will happen, it will me refunded? Because it normally should be free, but I understand that have security about that has some time to active or to be refunded.

[Xenia]

Hello there @2lpif69uyxpbvpv,

Thanks for reaching out here and welcome to the Community! We're happy to shed some light on the situation.

If the payment didn't go through successfully after the bank or credit card company already placed a temporary authorization on the funds, the charge will expire and the funds will soon reappear on your statement again. The time this takes can vary depending on the bank/credit card company. You can read more about pending charges here.

By now the charges should already have been returned. If not, we'd suggest you reach out to our support teams to check it further for you.

Hope this info is useful. Let us know if you need help with anything else.