Trying to Go Premium

[user-removed]

Hi 🙂
I'm trying to upgrade to Premium using the PayPal payment method. I inserted my PayPal account information, logged in, and then pressed "Approve & Continue" on the next page. However then a blank page opens and nothing happens.
Any ideas about why this might be and how I can fix it?

[Tom]

Hey @user-removed,

Is your subscriptoion still active? You can check this by going to your account overview.

https://www.spotify.com/account/overview/

[miranda51]

Account was active, decided to close account and open new one, same problem. This should not be so difficult, no idea why in 3 days I cannot upgrade account and use premium service.

[Tom]

Hello @miranda51 @user-removed,

You seem to be using two accounts here, please can you login to both the accounts, and double check that neither of them have premium.

Thanks!