Unable to add someone to family premium account

[sai0987]

Hi,

When my family member opens and signs up my invite for premium account it says unable to join. We tried all the options but it doesnt work. Can some one fix this?

[Luke]

Hey @sai0987,

Apologies for the late reply, but maybe I can still help 🙂

Have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

Have a nice day!

Luke