Updated student plan but got charged full amount

[brittgow]

A while ago I was asked to confirm that I was still a student, I did that, but now I got charged the full amount that I didn't sign up for. How do I get refunded and verify that I have the student discount?

[MonicaM_Bogota]

Hi, @brittgow!

Welcome to the Spotify Community, we're glad to see you're part of the band.

In this case, it's possible that your student discount has reached the end of its annual period. Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support

Don't hesitate to drop us a message if you need us again.