Updating Payment Details Keeps Failing

[bjlewis24]

I got a new debit card and was updating my payment information but everytime I enter my new card and click update I get a message saying 'Oops! Something went wrong, please try again.' Has anyone else had this issue?

[Aimee_T]

Hi @bjlewis24, welcome to the Spotify Community!

We'd recommend going here and check if your card meets the requirements. After that, you can try to subscribe using an incognito window of a different browser.

Let us know how it goes 🙂