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VALID PAYMENT ADDRESS

VALID PAYMENT ADDRESS

I ENTER MY EXACT ADDRESS AS IT APPEARS ON MY STATEMENTS YET IT DOESNT ACCEPT IT AS VALID, I RECENTLY GOT A NEW BANK CARD BUT THE ADDRESS IS THE SAME AS ITS ALWAYS BEEN, PLEASE ADVISE, MY ACCOUNT IS DELIQUENT

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1 Reply

Hey there @DJSAMRI,

 

Thanks for reaching out here in the Community. We moved your post from the Chat section to the help boards as its content fits better here. 

 

We'd first recommend following the steps in this support article if you'd like to update your payment method to the new card. You can try using an incognito window or a different device for this.

 

If this doesn't do the trick, make sure that your payment method has sufficient funds, that it's registered in the same country as your Spotify account and that's enabled for foreign, secure online, and recurring purchases. You can check this with your bank.

 

In case you're still unable to pay, we'd suggest reaching out directly to our Support team here for further help. They'll be able to check your account and see what might be happening. 

 

Cheers!

NovyModerator
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