Want to Cancel Premium but forgot my username, password, and email

[Jonah29Fran]

So I am trying to cancel my spotify premium for one of my accounts I made awhile back, however I cannot remember what email, username, or password I used to the account. I do not want to keep being charged monthly for an account that I cannot access. I can't contact spotify directly, but anyone have suggestions?

[Billy-J]

Hey @Jonah29Fran, thanks for reaching out to the Community!

First, could you try finding your account using this guide? You can also search for 'Spotify' in your email inboxes and once you do find an email you can reset the password here.

If you're not able to find the account - then for this particular case, I'd recommend getting in touch with Customer Support here using this form.

I hope this helps.

[user-removed]

I forgot my login details and cannot recover my account. I am unable to cancel the premium subscription. The only way to avoid paying for a service I am not using was to block the payment.
Will the premium subscription expire on its own if the payment is not processed?

[_Vicbr]

Eu perdi o acesso a minha conta antiga, só que não consigo acessar e nem cancelar o premium, continuo sendo cobrada e queria cancelar

[Dieienei]

Hello,

I have been charged monthly for a Spotify Premium Individual plan, but for some reason, I haven't been using it. When I accessed my account today, I noticed that it appears to be a free account, despite the ongoing charges.

I want to cancel my subscription, but I don’t have the option to do so in my account since it shows as free. I also tried checking if the subscription might be linked to a different email, but my current account is associated with an old work email that I no longer have access to.

How can I cancel the Premium plan and request a refund since I haven't been able to use the service?

I am using Android version 14.

Looking forward to your assistance.

Best regards,

Dana