Where is my free 30 days trial ?

[baykusofficial]

Hello

I am Baykus (Owl)

I was add credit card information today. After system say " You have 30 days trial. 30 day after, we will get payment on your credit card." And now 09.07.2017. But after system say " Your trial version end on 13.07.2017."

I created my account on 07.09.2017 and my 7 days trial end today :(. I think 2 Spotify day = 7 real day. 4 real week ( 1 month ) = 4 spotify day. Please correct this problem.

Thank you for intresting. 😕

[SergioDavid · Accepted solution]

Hi @baykusofficial, welcome to the Spotify Community!

In this case, we recommend that you contact us via email here or through our official social media channels in Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what happened there.

Let us know how it goes and if you have any other questions.