Why can't I get Premium Abroad

[dr_ezektom]

Plan: Free

Country: Bulgaria

Device: iPhone 8, Macbook Pro late 2017

Operating System: iOS 10

I originally started a premium account in the U.K but downgraded to the free plan. I'm now a permanent student in Bulgaria and I want to upgrade back to a premium plan again. I have changed my country location in my account settings and I have tried using an English and Bulgarian payment method, but it won't accept any payment method that I try. Any Ideas? 

Thanks

[Elena]

Hey hey @dr_ezektom!

Welcome to the Community and thanks for reaching out.

You can start off by taking a look at this page to see if your payment method meets all of our requirements.

It's also worth giving it a shot in an incognito window to avoid the possible issues that the data stored in your browser may cause.

If your issue persists, it might be a good idea to use a different network and turn off your VPN if you're using one.
 

Keep us posted on how it goes. We'll be here if you have any questions.