Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
- 194479 Views
- 123 replies
- 12 likes
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Ask here for help with Premium, payments and trials.
Start a topicI dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Hi,My girlfriend is the account manager on our duo premium plan. However this month her credit card did not go through. I went to her account to add mine, and somehow her plan got changed to the premium plan. I then went to my account thinking it was...
Newbie
Hi, My girlfriend is the account manager on our duo premium plan. However this month her credit card did not go through. I went to her account to add mine, and somehow her plan got changed to the pr...
Maxim
Spotify Star
524 Views
1 replies
0 likes
CountryBrazil My Question or Issue English:I upgraded to Premium on Saturday by scanning the barcode on the boleto and did not receive any feedback, but because it was not a working day I left it to check today, on Monday. I'm still without any feedb...
Casual Listener
Country Brazil My Question or Issue English: I upgraded to Premium on Saturday by scanning the barcode on the boleto and did not receive any feedback, but because it was not a wor...
Alex
Spotify Legend
1118 Views
4 replies
0 likes
PlanFreeCountrySouth Korea Operating SystemWindows 10 My Question or IssueHey,I had the free 3 months premium Spotify. I finished my 3 months, I wanted to end spotify premium and everything was alright, until the day spotify premium ended. It seems I...
Regular
Plan Free Country South Korea Operating System Windows 10 My Question or Issue Hey, I had the free 3 months premium Spotify. I finished my 3 months, I wanted to end s...
MafeG
Spotify Legend
1784 Views
10 replies
0 likes
Me acaba de llegar esta mañana un email con la oferta de volver a ser premium por tres meses al precio de uno, pero en el email me dice $139 + impuestos. Ahora cuando voy a ejecutar la transacción, me sale $199 + impuestos.
Visitor
Me acaba de llegar esta mañana un email con la oferta de volver a ser premium por tres meses al precio de uno, pero en el email me dice $139 + impuestos. Ahora cuando voy a ejecutar la transacción, m...
Ver
Spotify Legend
717 Views
1 replies
0 likes
PlanPremiumCountryIndiaDevice(iPhone 7)Operating System(iOS 14.7) My Question or IssueI just paid for the 3 month individual plan through upi app GPay. The amount has been secured from my account but the premium hasn’t been activated. Indiaideas sent...
Newbie
Plan Premium Country India Device (iPhone 7) Operating System (iOS 14.7) My Question or Issue I just paid for the 3 month individual plan through upi app GPay. The amount has been se...
Elena
Moderator
1072 Views
2 replies
1 likes
Hi, i want Premium on Spotify, but they don't allow me to try the 3 months free or just to buy Premium cause i'm linving in Québec?!? What's that??
Newbie
Hi, i want Premium on Spotify, but they don't allow me to try the 3 months free or just to buy Premium cause i'm linving in Québec?!? What's that??
snavemarc
Casual Listener
1338 Views
1 replies
2 likes
PlanFreeCountrySlovakiaDeviceHuawei P Smart 2019Operating SystemAndroid 10 My Question or IssueWhenever I try to buy me some premium and get the 3 months trial it just doesn't work. I go through the process, enter my card info, confirm the payment th...
Casual Listener
Plan Free Country Slovakia Device Huawei P Smart 2019 Operating System Android 10 My Question or Issue Whenever I try to buy me some premium and get the 3 months trial it just ...
Novy
Moderator
1240 Views
5 replies
0 likes
Hello everyone I’m trying to pay for a yearly subscription in the Dou plan but it seems like i can’t, it appears like i can only pay for 6 months in advance, and only for the individual premium plan.I’m hoping that there is a way to have a yearly Dou...
Visitor
Hello everyone I’m trying to pay for a yearly subscription in the Dou plan but it seems like i can’t, it appears like i can only pay for 6 months in advance, and only for the ind...
Novy
Moderator
800 Views
1 replies
0 likes
PlanFreeCountryBrazilDevicePC and Xiaomi Redmi Note 6 ProOperating SystemWindows 10 and Android My Question or IssueI'm trying to upgrade my account to premium but I'm getting an error page no matter from which device, option or plan I select. I trie...
Newbie
Plan Free Country Brazil Device PC and Xiaomi Redmi Note 6 Pro Operating System Windows 10 and Android My Question or Issue I'm trying to upgrade my account to premium but I'm gettin...
AdamDamon
Spotify Star
580 Views
1 replies
0 likes
PlanFree/PremiumCountryFranceDeviceLaptopOperating SystemWindows 10 My Question or IssueMy payment with PayPal does not work when I want to subscribe to the 3 months free.
Newbie
Plan Free/Premium Country France Device Laptop Operating System Windows 10 My Question or Issue My payment with PayPal does not work when I want to subscribe to the 3 months free.
Maxim
Spotify Star
431 Views
1 replies
0 likes
PlanPremium Duo CountryIndia DeviceDesktop PC Operating SystemWindows 10 My Question or Issue I've recently changed from Premium to Premium Duo. I can see that the invoice has also been generated. I'm not able to see the Duo page to add Family Member...
Casual Listener
Plan Premium Duo Country India Device Desktop PC Operating System Windows 10 My Question or Issue I've recently changed from Premium to Premium Duo. I...
Maxim
Spotify Star
789 Views
5 replies
0 likes
Hola!!! Alguien sabe como puedo especificar al numero de cuotas que deseo que me dejen al momento de realizar el pago con tarjeta de crédito? Quisiera poder reducir las cuotas.Gracias!
Casual Listener
Hola!!! Alguien sabe como puedo especificar al numero de cuotas que deseo que me dejen al momento de realizar el pago con tarjeta de crédito? Quisiera poder reducir las cuotas. Gracias!
Novy
Moderator
991 Views
1 replies
1 likes
PlanDuo premiumcountry singapore device iphone 11 and 12 pro maxOperating SystemiOS My Question or Issuei got charged for two different plans. I was previously on family plan. But I changed to duo plan recently. But Spotify charged me for both plans ...
Newbie
Plan Duo premium country singapore device iphone 11 and 12 pro max Operating System iOS My Question or Issue i got charged for two different plans. I was previously o...
Novy
Moderator
481 Views
1 replies
0 likes
I'm in the UK, I had a 3 month discount premium I cancelled recently and it expired yesterday 6 September so I was on Spotify Free yesterday.I purchased a 12 month premium gift card and applied the code this morning which was accepted, and my Account...
Casual Listener
I'm in the UK, I had a 3 month discount premium I cancelled recently and it expired yesterday 6 September so I was on Spotify Free yesterday. I purchased a 12 month premium gift card and applied the...
Maxim
Spotify Star
1822 Views
4 replies
0 likes
Hi to the community,I have been using Spotify Unlimited for a couple of years now and it used to work perfectly also on my Android Smartphone until about 2 weeks ago.If now I open it on my mobile, it says that I have a Spotify Free account only, not ...
Casual Listener
Hi to the community, I have been using Spotify Unlimited for a couple of years now and it used to work perfectly also on my Android Smartphone until about 2 weeks ago. If now I open it on my mobile...
Maxim
Spotify Star
665 Views
1 replies
0 likes
Hi, I still have a subscription to Spotify Unlimited, although it seems it doesn't exist anymore. So I pay for my account every month, just not as much as for Premium. On my computer I can till listen without commercial and change song the way I want...
Casual Listener
Hi, I still have a subscription to Spotify Unlimited, although it seems it doesn't exist anymore. So I pay for my account every month, just not as much as for Premium. On my computer I can till liste...
Maxim
Spotify Star
1428 Views
6 replies
0 likes
I would like to gift someone a premium subscription. This person is a student. Is it possible to gift a student premium subscription (i.e. for a year)? And if so, how would I go about doing this?
Casual Listener
I would like to gift someone a premium subscription. This person is a student. Is it possible to gift a student premium subscription (i.e. for a year)? And if so, how would I go about doing this?&nbs...
Maxim
Spotify Star
3981 Views
1 replies
0 likes
how to pay for duo plan thru gcash ( philippines)? It only shows paypal tho I already payed via gcash before.
Visitor
how to pay for duo plan thru gcash ( philippines)? It only shows paypal tho I already payed via gcash before.
Alex
Spotify Legend
607 Views
1 replies
0 likes
Lack of reward for existing customers PlanPremiumCountryIrelandDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I see so many ads for one - three months free for new...
Casual Listener
Lack of reward for existing customers Plan Premium Country Ireland Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Window...
johncarmody
Casual Listener
498 Views
2 replies
0 likes
On the app it says premium individual free for 3 months, but i can’t find it anywhere on the website?
Visitor
On the app it says premium individual free for 3 months, but i can’t find it anywhere on the website?
MafeG
Spotify Legend
599 Views
1 replies
0 likes