Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
69979 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
134024 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
71952 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
255234 Views
156 replies
13 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I don't know where I should ask this question, so I am posting on this page. I received the ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
Casual Listener
573 Views
2 replies
0 likes
PlanDUO PremiumCountryUnited StatesDeviceiPhone 11 ProOperating SystemiOS 15 My Question or Issue I signed up for Spotify duo to use with my boyfriend. We live in the same house, thus we have the same address. However, when I send him the link and he...
Plan DUO Premium Country United States Device iPhone 11 Pro Operating System iOS 15 My Question or Issue I signed up for Spotify duo to use with my boyfriend. We live in the ...
Spotify Legend
1070 Views
3 replies
0 likes
I just bought a spotify gift card . as i was redeeming it, the redeem page was not responding. I've tried to redeem for a few times now but nothing in response. it would be a waste if I have to buy a new gift card because of this issue. will my code ...
I just bought a spotify gift card . as i was redeeming it, the redeem page was not responding. I've tried to redeem for a few times now but nothing in response. it would be a waste if I have to buy a...
Spotify Legend
4098 Views
7 replies
0 likes
I am testing Qobuz at the moment with CD quality comparing to HiRes, difficult to say if HiRes worth the price but coming back to Spotify 320Kbs quality is a real pain... Is Spotify going to align to the market outsiders (Qobuz, Tidal, Deezer, etc..)...
I am testing Qobuz at the moment with CD quality comparing to HiRes, difficult to say if HiRes worth the price but coming back to Spotify 320Kbs quality is a real pain... Is Spotify ...
Newbie
25932 Views
21 replies
82 likes
Plan : PremiumCountry: SingaporeDevice: Window 10 My Question or IssueMy MCO VISA does not accept. I have contact MCO VISA and they confirm my card is working. Also, it is success validate by Google Pay. So, i am not sure what wrong with it. Hope the...
Plan : Premium Country: Singapore Device: Window 10 My Question or Issue My MCO VISA does not accept. I have contact MCO VISA and they confirm my card is working. Also, it ...
Casual Listener
9194 Views
12 replies
0 likes
Same Problem.Uninstall brought Nothing. Only Frustration.
Same Problem.Uninstall brought Nothing. Only Frustration.
Spotify Legend
356 Views
1 replies
0 likes
PlanPremiumCountryUSA, Washington DC My Question or Issue I received the below email from no-reply@spotify.com stating they are applying a ~$1 Iowa tax to my premium account. I don't live in Iowa and my account has no billing ties to that state. I li...
Plan Premium Country USA, Washington DC My Question or Issue I received the below email from no-reply@spotify.com stating they are applying a ~$1 Iowa tax to my premium accoun...
Casual Listener
3392 Views
6 replies
0 likes
PlanPremium DuoCountryUKDeviceApp on desktop PC, Web browsers (chrome and edge) and android app My Question or IssueHave recently joined premium duo with partner but neither of can see the duo mix list nor each others activity. I can't even add him a...
Plan Premium Duo Country UK Device App on desktop PC, Web browsers (chrome and edge) and android app My Question or Issue Have recently joined premium duo with partner but neither of c...
Roadie
1253 Views
1 replies
0 likes
why isn't there a buy eCard in a simple easy to find place . I spent 20 mins checking alot of links and HIT ALOT of deadlinks on spotify ?? why why not make it easy to give a family or friend the GIFT of a year of Spotify ?
why isn't there a buy eCard in a simple easy to find place . I spent 20 mins checking alot of links and HIT ALOT of deadlinks on spotify ?? why why not make it easy to give a family or frien...
Moderator
353 Views
1 replies
0 likes
I have a family plan. I went to change the credit card for billing, and they switched the bill date to immediately for the full amount -- but the transactions are coming through on both the old card AND the new card. So, double the full monthly rate ...
I have a family plan. I went to change the credit card for billing, and they switched the bill date to immediately for the full amount -- but the transactions are coming through on both the old card ...
Spotify Legend
698 Views
3 replies
0 likes
I think every other subscription service has the option to send a gift subscription for an amount of time. I think it's a no-brainer to offer them on Spotify!
I think every other subscription service has the option to send a gift subscription for an amount of time. I think it's a no-brainer to offer them on Spotify!
Moderator
312 Views
1 replies
0 likes
Hi there,I couldn't really find any information on the below in the FAQs : when subscribing to Premium Duo, if both parts each have a Spotify Premium plan already, does the one that joins the new plan lose all his saved music / podcasts / etc. ? Are ...
Hi there, I couldn't really find any information on the below in the FAQs : when subscribing to Premium Duo, if both parts each have a Spotify Premium plan already, does the one that joins the new p...
Community Legend
1581 Views
1 replies
0 likes
Plan: Premium DuoCountry: Sweden Just moved to Sweden from Iceland.Changed from Premium Family to Duo, because me and my girlfriend are the only two users. She got kicked out from the plan when I changed from Family to Duo and I cant re-invite her. "...
Plan: Premium Duo Country: Sweden Just moved to Sweden from Iceland. Changed from Premium Family to Duo, because me and my girlfriend are the only two users. She got kicked out from the pl...
Moderator
1463 Views
2 replies
0 likes
I just paid for individul premium but I want to do family package.Can I pay the rest of family package instead? Because for previous months I paid and use for all family.PlanPremiumCountryThailandDevice(iPhone, Samsung)Operating System(iOS, Android) ...
I just paid for individul premium but I want to do family package. Can I pay the rest of family package instead? Because for previous months I paid and use for all family. Plan Premium Country T...
Spotify Star
383 Views
1 replies
0 likes
PlanFree/PremiumCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm trying to buy Spotify Premium individual plan with autorenewed subscription, but the ...
Plan Free/Premium Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm tryi...
Spotify Legend
1968 Views
4 replies
1 likes
none of those links work, after searching Google and duckduckgo and all I get are broke links and shading websites... want to buy my son Spotify for a year and I CAN'T ??
none of those links work, after searching Google and duckduckgo and all I get are broke links and shading websites... want to buy my son Spotify for a year and I CAN'T ??
Moderator
480 Views
1 replies
0 likes
I purchased 7 day plan and my payment status is completed yet it is not reflected on my accountpremiumCountryIndiaDeviceMI A2
I purchased 7 day plan and my payment status is completed yet it is not reflected on my account premium Country India Device MI A2
Moderator
447 Views
1 replies
0 likes
PlanFreeCountryEgypt DeviceLaptopOperating SystemWindows 11 Can't subscribe to premium mini plan and gets "Sorry, your payment failed. No charges were made." every time
Plan Free Country Egypt Device Laptop Operating System Windows 11 Can't subscribe to premium mini plan and gets "Sorry, your payment failed. No charges were made." every time&...
Moderator
907 Views
2 replies
0 likes
PlanPremium Duo 1 YearCountryIndiaDeviceRedmi Note Pro 9Operating SystemWindows 10 My Question or IssuePaid for Premium Duo for 1 year 1799 INR from UPI (Google Pay). PLAN NOT ACTIVATED ON ANY DEVICE.Have tried all solutions linked on all threads on ...
Plan Premium Duo 1 Year Country India Device Redmi Note Pro 9 Operating System Windows 10 My Question or Issue Paid for Premium Duo for 1 year 1799 INR from UPI (Google Pay). ...
Casual Listener
533 Views
2 replies
0 likes
Hola, ayer compré una tarjeta de regaló pero al ingresar el PIN la página me marcaba como error, quisiera saber que procede ya que fui al 7 eleven dónde la compré y me dijeron que no es el problema de ellos. Esperó respuesta, gracias.
Hola, ayer compré una tarjeta de regaló pero al ingresar el PIN la página me marcaba como error, quisiera saber que procede ya que fui al 7 eleven dónde la compré y me dijeron que no es el problema d...
Spotify Star
620 Views
1 replies
0 likes
