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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76385 Views
  • 27 replies
  • 5 likes
  • 76385 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43402 Views
  • 19 replies
  • 2 likes
  • 43402 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31438 Views
  • 17 replies
  • 3 likes
  • 31438 Views
  • 17 replies
  • 3 likes

Solved!! Payment problem

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy balance has been deducted 129 thb for premium package on 1 july 2019 but today I got an e-...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My bala...
  • Luan
  • Spotify Star
  • 533 Views
  • 1 replies
  • 0 likes
  • 533 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium 3 months trial at 0.99$ per month

PlanPremiumCountryCanadaDeviceGoogle Pixel 3xlOperating SystemAndroid My Question or IssueI received an ad for free premium trial for 0.99$ per month for first 3 months. I subscribed it and made the payment and it deducted 10.99$( 9.99$ + 1$ tax) whi...

  • Casual Listener
  • Plan Premium Country Canada Device Google Pixel 3xl Operating System Android   My Question or Issue I received an ad for free premium trial for 0.99$ per month for first 3 months. I su...
  • Peter
  • Spotify Legend
  • 5690 Views
  • 7 replies
  • 0 likes
  • 5690 Views
  • 7 replies
  • 0 likes

Superuser Contribution One-time payment.

Hi,Why does the one-time payment for 3 months cost more than the monthly payment?

Screen Shot 2019-07-03 at 10.15.21 AM.png
  • Casual Listener
  • Hi, Why does the one-time payment for 3 months cost more than the monthly payment?  
  • Peter
  • Spotify Legend
  • 4334 Views
  • 3 replies
  • 0 likes
  • 4334 Views
  • 3 replies
  • 0 likes

Superuser Contribution Russian Pricing Terms and account migration

Hey there! I've been using Spotify for a couple years now. Though i live in Moscow, Russia, where Spotify doesnt officially represented at the moment, i managed to pay for my Premium via my friend's american credit card and install Spotify on my phon...

  • Casual Listener
  • Hey there! I've been using Spotify for a couple years now. Though i live in Moscow, Russia, where Spotify doesnt officially represented at the moment, i managed to pay for my Premium via my friend's ...
  • Peter
  • Spotify Legend
  • 1537 Views
  • 3 replies
  • 0 likes
  • Premium
    Russia
  • 1537 Views
  • 3 replies
  • 0 likes

Superuser Contribution I updated the payment method, but there is a note that I owe

I updated my paymend method and my bank retained double, anyway, I still see the red sign saying. Who can I contact to get help? This platform doesn't help at all.

  • Newbie
  • I updated my paymend method and my bank retained double, anyway, I still see the red sign saying. Who can I contact to get help? This platform doesn't help at all.
  • Katerina
  • Spotify Legend
  • 509 Views
  • 1 replies
  • 0 likes
  • 509 Views
  • 1 replies
  • 0 likes

Spotify doesn't work probably when playing music and always interrupt the voice call on another app

Hi, I am the Premium user and recently I have trouble with Spotify keeps cutting off on my device. One minute it plays fine and then next, it stops and won't start again. I have been uninstalled and reinstalled the Spotify but it doesn't help at all....

  • Visitor
  • Hi,   I am the Premium user and recently I have trouble with Spotify keeps cutting off on my device. One minute it plays fine and then next, it stops and won't start again. I have been un...
  • Billy-J
  • Spotify Star
  • 631 Views
  • 1 replies
  • 2 likes
  • 631 Views
  • 1 replies
  • 2 likes

I am 'not eligable' for a standard premium subscription?

PlanPremiumCountryUKDeviceSamsung S9 My Question or Issueapparently theres an issue with my payment, when I go to fix it I'm told that I'm not eligible for the standard, non-family, pay monthly subscription? I cant afford the family subscription! I'm...

  • Casual Listener
  • Plan Premium Country UK Device Samsung S9   My Question or Issue apparently theres an issue with my payment, when I go to fix it I'm told that I'm not eligible for the standard, non-fami...
  • Billy-J
  • Spotify Star
  • 471 Views
  • 1 replies
  • 0 likes
  • 471 Views
  • 1 replies
  • 0 likes

Wrong plan choosed

Hello,My credit card number changed this month and a pop up appeared on my phone telling me to renew it. I've done it but it changed my Premium plan to a Family one. What can I do to change my plan and be billed for a premium plan instead of a family...

  • Visitor
  • Hello, My credit card number changed this month and a pop up appeared on my phone telling me to renew it. I've done it but it changed my Premium plan to a Family one. What can I do to change my plan...
  • Billy-J
  • Spotify Star
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Solved!! Question

Planatm Free but I would like to buy PremiumCountry Germany DevicePC and iPhone 6s+Operating SystemWindows 10 My Question or Issue First on german then on english: Meine Frage ist derzeit ist mein Konto nicht abgedeckt für Spotify Premium, wenn ich m...

  • Music Fan
  • Plan atm Free but I would like to buy Premium Country Germany   Device PC and iPhone 6s+ Operating System Windows 10   My Question or Issue   First on german then on english...
  • Billy-J
  • Spotify Star
  • 674 Views
  • 3 replies
  • 0 likes
  • 674 Views
  • 3 replies
  • 0 likes

Open a record label account

Hi, I want to manage my record labels music on Spotify. My label is distributed through Proton. The music is already on Spotify. Would love to have a label account where I can feature the labels music and make playlists and direct people from social ...

  • Visitor
  • Hi, I want to manage my record labels music on Spotify. My label is distributed through Proton. The music is already on Spotify. Would love to have a label account where I can feature the labels musi...
  • Billy-J
  • Spotify Star
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

Solved!! Mi suscripción no completó el mes pagado.

Mi suscripción duró apenas 18 días y ya se cobró nuevamente. Inició el 20 de Junio por lo cuál debió renovarse el 20 de Julio, pero no... se renovo apenas siendo 08 de Julio, ayudaaa!!!

  • Casual Listener
  • Mi suscripción duró apenas 18 días y ya se cobró nuevamente.  Inició el 20 de Junio por lo cuál debió renovarse el 20 de Julio, pero no... se renovo apenas siendo 08 de Julio, ayudaaa!!!
  • AlexAmbrizz
  • Casual Listener
  • 525 Views
  • 2 replies
  • 0 likes
  • 525 Views
  • 2 replies
  • 0 likes

The system is not doing reset of the account and I cannot change country !

PlanPremiumCountrySingapore (SG)DeviceSamsung Galaxy 9, Galaxy A50, Macbook Pro My Question or IssueI am trying to change country so ican replace my payment method to a local credit card.My current country in the family subscription is Singapore (SG)...

  • Visitor
  • Plan Premium Country Singapore (SG) Device Samsung Galaxy 9, Galaxy A50,  Macbook Pro    My Question or Issue I am trying to change country so ican replace my payment meth...
  • Billy-J
  • Spotify Star
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Immediate plan switch

I currently have a family plan that I'm converting the a student plan. I already had hulu through my carrier and cancelled the plan so i can link it through Spotify. I'm unable to access hulu now since I can't attach it to my Spotify account. I'm ass...

  • Casual Listener
  • I currently have a family plan that I'm converting the a student plan. I already had hulu through my carrier and cancelled the plan so i can link it through Spotify. I'm unable to access hulu now sin...
  • Billy-J
  • Spotify Star
  • 605 Views
  • 3 replies
  • 0 likes
  • 605 Views
  • 3 replies
  • 0 likes

Solved!! Download

PlanPremiumCountryPhilippines DeviceOppo f1sOperating SystemMarshmallow My Question or IssueI just bought the 1 day trial because I thought i'll get the free 30 day trial if i bought it. Now my problem is using this 1 day trial i downloaded all the s...

  • Regular
  • Plan Premium Country Philippines   Device Oppo f1s Operating System Marshmallow   My Question or Issue I just bought the 1 day trial because I thought i'll get the free 30 day tr...
  • Luan
  • Spotify Star
  • 630 Views
  • 3 replies
  • 0 likes
  • 630 Views
  • 3 replies
  • 0 likes

Pagamento Boleto

Paguei o Boleto no sábado dia 06/07, mas ainda não recebi nenhuma confirmação do spotify, sendo que pelo meu banco, ele já está considerado pago. Alguém pode me ajudar?

  • Newbie
  • Paguei o Boleto no sábado dia 06/07, mas ainda não recebi nenhuma confirmação do spotify, sendo que pelo meu banco, ele já está considerado pago. Alguém pode me ajudar?  
  • Bittencourt
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doppio addebito al mese

Buonasera, Ho notato che ricevo due addebiti per mese da parte di Spotify per abbonamento premium. Quindi una è spesa di circa 20€ al mese, anziché 9,99€. Come posso risolvere il problema?

  • Casual Listener
  • Buonasera,   Ho notato che ricevo due addebiti per mese da parte di Spotify per abbonamento premium. Quindi una è spesa di circa 20€ al mese, anziché 9,99€.  Come posso risolvere il prob...
  • Katerina
  • Spotify Legend
  • 842 Views
  • 3 replies
  • 0 likes
  • 842 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium to family

Hi. I just switched from premium to a family account. Ik got invited,Do i need to cancel my premium account to aviod double payments?

  • Casual Listener
  • Hi. I just switched from premium to a family account. Ik got invited, Do i need to cancel my premium account to aviod double payments?
  • Katerina
  • Spotify Legend
  • 374 Views
  • 3 replies
  • 0 likes
  • 374 Views
  • 3 replies
  • 0 likes

Spotify Family Account

I want to change my account to a premium family subscription. Please could you help me do this, I cant see where the option is.

  • Visitor
  • I want to change my account to a premium family subscription. Please could you help me do this, I cant see where the option is.
  • A_Musicophile
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution how to delete songs?

PlanPremiumCountryPhilippines DeviceiPhone 6+Operating SystemiOS 12 My Question or Issuehello! the new format of spotify premium has been confusing me a bit, but i'll get used to it. the question though is how can i delete songs in an album without d...

  • Newbie
  • Plan Premium Country Philippines   Device iPhone 6+ Operating System iOS 12   My Question or Issue hello! the new format of spotify premium has been confusing me a bit, but i'll ...
  • Katerina
  • Spotify Legend
  • 581 Views
  • 2 replies
  • 1 likes
  • 581 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Spotify for students not working

PlanPremiumCountryItalyDeviceiPhone XS/MacBook AirOperating SystemiOS My Question or IssueGoodmorning. I received a message from my bank today which autorized a payment of 9,99€ for my premium account. The issue is that I subscribed to an offer for s...

  • Regular
  •   Plan Premium Country Italy Device iPhone XS/MacBook Air Operating System iOS    My Question or Issue Goodmorning. I received a message from my bank today which autorized a...
  • Katerina
  • Spotify Legend
  • 459 Views
  • 3 replies
  • 0 likes
  • 459 Views
  • 3 replies
  • 0 likes