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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 12441 Views
  • 24 replies
  • 2 likes
  • 12441 Views
  • 24 replies
  • 2 likes

Does my existing library copy onto both accounts in Spotify Duo

PlanPremiumCountryUKDeviceALLOperating SystemALL My Question or IssueI am thinking about upgrading to a Premium Duo account and wanted to know when the account is initially opened, do both accounts start with all the songs/playlists etc on my existin...

  • Newbie
  • Plan Premium Country UK Device ALL Operating System ALL   My Question or Issue I am thinking about upgrading to a Premium Duo account and wanted to know when the account is initially o...
  • AdamDamon
  • Spotify Star
  • 1043 Views
  • 1 replies
  • 0 likes
  • Premium Duo
  • 1043 Views
  • 1 replies
  • 0 likes

Solved!! HOw to Downgrade from Premium Family to Premium?

This may be strange.. I just checked my subscription and it says I have Premium Family, funny but I never signed up for it. Then I looked under the manage members and there was a person attached to my account I have never heard of before. So this was...

  • Casual Listener
  • This may be strange.. I just checked my subscription and it says I have Premium Family, funny but I never signed up for it.  Then I looked under the manage members and there was a person attache...
  • cbredesen
  • Casual Listener
  • 4138 Views
  • 4 replies
  • 0 likes
  • 4138 Views
  • 4 replies
  • 0 likes

Superuser Contribution Area with Pay Method isn't shown for user in Belarus

PlanFree/PremiumCountryBelarusDeviceDesktop PC, Chrome 84.0.4147Operating SystemWindows 10 My Question or IssueI'm trying to pay for the Premium and area with Pay Method isn't shown. I can see error in the console (please see screenshot attached)

  • Casual Listener
  • Plan Free/Premium Country Belarus Device Desktop PC, Chrome 84.0.4147 Operating System Windows 10   My Question or Issue I'm trying to pay for the Premium and area with Pay Method...
  • Ivan
  • Spotify Legend
  • 1150 Views
  • 4 replies
  • 1 likes
  • 1150 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Cannot Get A Code for Premium Trial - Nice Scam!

PlanFreeCountry USA DevicePCOperating SystemWin 10 My Question or IssueCannot get the link to send me a "verification code" just to enable this 6 month free trial - https://www.spotify.com/us/claim/chase/ Even attempted it again with a fresh account....

  • Casual Listener
  • Plan Free Country USA   Device PC Operating System Win 10   My Question or Issue Cannot get the link to send me a "verification code" just to enable this 6 month free trial -&nb...
  • Alex
  • Spotify Legend
  • 15065 Views
  • 4 replies
  • 0 likes
  • 15065 Views
  • 4 replies
  • 0 likes

Premuim subscription failure

 PlanPremiumCountryEgyptDeviceIphone XOperating System(iOS 14) My Question or IssueI was on premuim subscription already but my renew payment was uunsuccessful due to insufficient balance but the balance was adjusted and i waited for 3 days and spoti...

DB9CF3B7-200B-4696-87EC-44C6B74256E6.jpeg
  • Casual Listener
  •   Plan Premium Country Egypt Device Iphone X Operating System (iOS 14)   My Question or Issue I was on premuim subscription already but my renew payment was uunsuccessful due to insuf...
  • Shahawiiz
  • Casual Listener
  • 529 Views
  • 1 replies
  • 1 likes
  • 529 Views
  • 1 replies
  • 1 likes

I can't subsribe through phone bill

I've already filled up student discount and they have a button for 2 months subscription for 75 Philippine pesos, I already have the load in my sim card but it says that "something went wrong" but I already tried that yesterday but I didn't have load...

  • Visitor
  • I've already filled up student discount and they have a button for 2 months subscription for 75 Philippine pesos, I already have the load in my sim card but it says that "something went wrong" but I ...
  • OneByBoo
  • Roadie
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

Pay in Sweden with a VISA card

PlanPremiumCountrySwedenMy Question or IssueHello, I am a student in Sweden. I have a French visa card and I am trying to use it to pay the student plan. I already verify my study information but the system declined my card cause the region of me and...

  • Newbie
  •   Plan Premium Country Sweden My Question or Issue Hello,   I am a student in Sweden. I have a French visa card and I am trying to use it to pay the student plan. I already ver...
  • Maxim
  • Spotify Star
  • 423 Views
  • 1 replies
  • 1 likes
  • 423 Views
  • 1 replies
  • 1 likes

Spotify Premium Free Month blocks subscription

PlanPremiumCountryGermany DeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueHello, I'm trying to subscribe to Spotify Premium. I'm eligible for Spotify Student. After choosing the option and entering my payment details I get a notific...

  • Visitor
  • Plan Premium Country Germany  Device Samsung Galaxy 9 Operating System Android   My Question or Issue Hello, I'm trying to subscribe to Spotify Premium. I'm eligible for Spotify S...
  • Hubo
  • Community Legend
  • 531 Views
  • 1 replies
  • 1 likes
  • 531 Views
  • 1 replies
  • 1 likes

Superuser Contribution Prices in Kazakhstan

Price for premium in neighbouring country Russia is 169rub which is approximately $2.4 and they have 3month free trial, while in Kazakhstan price for premium is $4.99 and 1month free trial,not even in our local currency. Is this some kind of a mistak...

  • Casual Listener
  • Price for premium in neighbouring country Russia is 169rub which is approximately $2.4 and they have 3month free trial, while in Kazakhstan price for premium is $4.99 and 1month free trial,not even i...
  • Elena
  • Moderator
  • 14629 Views
  • 32 replies
  • 71 likes
  • 14629 Views
  • 32 replies
  • 71 likes

Superuser Contribution Premium Subscription- now with Ads

PlanPremiumCountryUSA DeviceiPhone 11 ProOperating SystemiOS My Question or Issuewhat’s up with the increasing amount of ads as bumpers for podcasts? I’m not talking about the presenter read out Ads which is one thing unto itself - I’m talking about ...

  • Music Fan
  • Plan Premium Country USA   Device iPhone 11 Pro Operating System iOS  My Question or Issue what’s up with the increasing amount of ads as bumpers for podcasts? I’m not talking abo...
  • Alex
  • Spotify Legend
  • 1062 Views
  • 5 replies
  • 2 likes
  • Podcasts
    Premium
    Subscription
  • 1062 Views
  • 5 replies
  • 2 likes

Can’t start my subscription

PlanPremiumCountrySwitzerland DeviceiPhone 11Operating SystemIOS 14 My Question or IssueI wanted to get the premium subscription, so I bought my self a Spotify gift card. I went on to the site and redeemed the code. After I did that I wanted to subsc...

  • Casual Listener
  •   Plan Premium Country Switzerland  Device iPhone 11 Operating System IOS 14   My Question or Issue I wanted to get the premium subscription, so I bought my self a Spotify g...
  • Maxim
  • Spotify Star
  • 690 Views
  • 3 replies
  • 1 likes
  • code
    not working
    Subscription
  • 690 Views
  • 3 replies
  • 1 likes

Payment doesn't go through

PlanFree/Premium (was Premium, now Free cause i canceled it to try getting Premium again)CountryCroatiaDeviceXiaomi Redmi Note 9s / LaptopOperating SystemAndroid 10 / Windows 10 My Question or IssueHi, on the 19th my Premium payment failed for unknow...

  • Visitor
  • Plan Free/Premium (was Premium, now Free cause i canceled it to try getting Premium again) Country Croatia Device Xiaomi Redmi Note 9s / Laptop Operating System Android 10 / Windows 10  ...
  • Jᴀᴄᴋ
  • Roadie
  • 432 Views
  • 1 replies
  • 1 likes
  • 432 Views
  • 1 replies
  • 1 likes

[Subscription] 6 months free suscription to new user, not working

I just bought a brand new note 20 ultra, the promo says free subscription to new users for 6 months. https://www.samsung.com/latin/smartphones/galaxy-note20/buy/ When I tap premium on Spotify, showed me 2 banners, one said Premium Samsung, 3 months a...

  • Visitor
  • I just bought a brand new note 20 ultra, the promo says free subscription to new users for 6 months.   https://www.samsung.com/latin/smartphones/galaxy-note20/buy/   When I tap prem...
  • Luan
  • Spotify Star
  • 354 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 354 Views
  • 2 replies
  • 0 likes

I cant buy premium

PlanPremiumCountryTurkey Device(Huawei P Smart 2019 )Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. I want to buy Spotify premium, but my debit card is not accepted. I have money on my debit card and it's open to e...

  • Visitor
  • Plan Premium Country Turkey  Device (Huawei P Smart 2019 ) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello. I want to buy Spotify premiu...
  • Jose_M
  • Spotify Star
  • 278 Views
  • 1 replies
  • 1 likes
  • 278 Views
  • 1 replies
  • 1 likes

I paid and the app still says that I haven’t paid !!

PlanPremiumCountrySaudi Arabia Device(iPhone Xs Max)Operating System(iOS 13.4.1) My Question or Issue : I already paid 19.99 SR and I got a message from the bank confirming that.. yet I got an email saying that I haven’t and the app still says Don’t ...

  • Visitor
  • Plan Premium Country Saudi Arabia  Device (iPhone  Xs Max) Operating System (iOS 13.4.1)   My Question or Issue :   I already paid 19.99 SR and I got a message from the...
  • Billy-J
  • Spotify Star
  • 531 Views
  • 1 replies
  • 1 likes
  • 531 Views
  • 1 replies
  • 1 likes

Being charged for premium I don't use

I have no other accounts that I know of. My card number was recently changed yet Im still being charged. My account is free. No I don't allow anyone else to use my card. Please allow me to talk to an actual human so they can stop the charges.

  • Newbie
  • I have no other accounts that I know of. My card number was recently changed yet Im still being charged. My account is free. No I don't allow anyone else to use my card. Please allow me to talk to an...
  • Billy-J
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Subscriptions

Hi Spotify, So, I literally just created this account because I can't login to my original one. The issue is that my account is connected to my Facebook which is currently deleted. On top of that, the account is also connected to my old email address...

  • Visitor
  • Hi Spotify,   So, I literally just created this account because I can't login to my original one. The issue is that my account is connected to my Facebook which is currently deleted. On top of...
  • Billy-J
  • Spotify Star
  • 367 Views
  • 1 replies
  • 1 likes
  • 367 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Premium trial

After my trial premium subscription I got a receipt of transaction to message but I'm not able to open it!

  • Regular
  • After my trial premium subscription I got a receipt of transaction to message but I'm not able to open it!  
  • Naina
  • Regular
  • 433 Views
  • 4 replies
  • 0 likes
  • 433 Views
  • 4 replies
  • 0 likes

My gift card

My gift card problemPlan1 month Country Device(motorola g7 play)Operating System(Android) My QuestionI can see my code because scraped wrong so I can doesn't see the code

  • Visitor
  • My gift card problem Plan 1 month  Country   Device (motorola g7 play) Operating System (Android)   My Question I can see my code because scraped wrong so I can doesn't see ...
  • Billy-J
  • Spotify Star
  • 333 Views
  • 1 replies
  • 1 likes
  • 333 Views
  • 1 replies
  • 1 likes

Solved!! I purchased my premium trial but have not received any order receipt

  Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or I...
  • Naina
  • Regular
  • 462 Views
  • 3 replies
  • 1 likes
  • 462 Views
  • 3 replies
  • 1 likes