Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5345 Views
  • 23 replies
  • 2 likes
  • 5345 Views
  • 23 replies
  • 2 likes

[All Platforms][Subscription] Not eligible for Individual premium plan

I used to have a yearly premium plan which has now expired and I am trying to purchase the Individual (monthly) plan instead. But when I get taken to the payment site I am told that: It looks like you’re not eligible for that offer, but we found more...

  • Newbie
  • I used to have a yearly premium plan which has now expired and I am trying to purchase the Individual (monthly) plan instead. But when I get taken to the payment site I am told that:   It look...
  • Beauseph
  • Newbie
  • 5972 Views
  • 2 replies
  • 0 likes
  • All Platforms
    Subscription
  • 5972 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution One month free trial only lasted one week?

PlanFree/Premium TrialCountryUnited StatesDeviceWindows PC/iPhone 11 Pro MaxOperating SystemWindows 10/iOS 13.4.1 My Question or IssueSo I signed up for Spotify and was told I'd get one month of Premium free. I signed up on April 4, and today (exactl...

  • Casual Listener
  • Plan Free/Premium Trial Country United States Device Windows PC/iPhone 11 Pro Max Operating System Windows 10/iOS 13.4.1   My Question or Issue So I signed up for Spotify and was told ...
  • theDreamBeava
  • Casual Listener
  • 1249 Views
  • 2 replies
  • 0 likes
  • 1249 Views
  • 2 replies
  • 0 likes

Superuser Contribution Void Transaction

Plan Free/Premium Country Indonesia Device Samsung Note 8/iPad 5 2019 Operating System iOS 13.4.1 and Android 9.1 My Question or Issue I've paid my 1 month Spotify fee (Not subscription) about Tuesday, 7th April 2020. But somehow it doesn't extend my...

  • Casual Listener
  • Plan Free/Premium Country Indonesia Device Samsung Note 8/iPad 5 2019 Operating System iOS 13.4.1 and Android 9.1    My Question or Issue I've paid my 1 month Spotify fe...
  • Elena
  • Moderator
  • 338 Views
  • 2 replies
  • 0 likes
  • 338 Views
  • 2 replies
  • 0 likes

Why is it so difficult to contact support?

I keep running into a technical issue with Spotify (which I'll start a separate thread for), but I'm getting frustrated with how difficult is is to open a support ticket with Spotify.I want to think that I'm a reasonably aware and savvy person, but I...

  • Regular
  • I keep running into a technical issue with Spotify (which I'll start a separate thread for), but I'm getting frustrated with how difficult is is to open a support ticket with Spotify. I want to th...
  • FrostyOfTheNort
  • Regular
  • 891 Views
  • 5 replies
  • 3 likes
  • support
  • 891 Views
  • 5 replies
  • 3 likes

Refound

CountryItaly My Question or IssueHi. I forgot to reconfirm my student premium account so I was charged with the standard fee for April 2020. Now I’ve just confirmed my student account but it will be available only from May 2020. Is it possibile to re...

  • Visitor
  •   Country Italy   My Question or Issue Hi. I forgot to reconfirm my student premium account so I was charged with the standard fee for April 2020. Now I’ve just confirmed my student ac...
  • Luan
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Solved!! Got charged for student premium but subscription denied.

PlanStudent PremiumCountryIndiaDeviceOnePlus 6TOperating SystemAndroid Oxygen My Question or IssueAfter getting verified for the student discount by SheerID, I gave in my card details and was charged 59.00 rupees. However, Spotify said that my card w...

  • Visitor
  •   Plan Student Premium Country India Device OnePlus 6T Operating System Android Oxygen   My Question or Issue After getting verified for the student discount by SheerID, I gave i...
  • Luan
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment plan switched from student to normal without my consent or knowledge

Hi I've been on the student subscription plan for 2 years now and I was looking through my bank statements and discovered that I had randomly started to be charged £9.99 a month from January instead of the usual £4.99 and that has gone on for 3 month...

  • Visitor
  • Hi I've been on the student subscription plan for 2 years now and I was looking through my bank statements and discovered that I had randomly started to be charged £9.99 a month from January instead ...
  • Xenia
  • Moderator
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution double charged

PlanPremiumCountryCanadaDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueMy issue is getting a COMPLETED charge on my old credit card for $9.99 on April 7, 2020 that is NOT attached to my account anymore since October of 2019. I up...

  • Casual Listener
  •   Plan Premium Country Canada Device Samsung Galaxy S10 Operating System Android   My Question or Issue My issue is getting a COMPLETED charge on my old credit card for $9.99 on ...
  • Xenia
  • Moderator
  • 337 Views
  • 3 replies
  • 0 likes
  • 337 Views
  • 3 replies
  • 0 likes

Superuser Contribution Paid for Spotify family but it shows as spotify premium

Plan - Paid for spotify family but account shows premium Free/Premium - Premium Country - India Device iPhone XS Max Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I made my payment for 1 year, Spotify family, Payment p...

  • Casual Listener
  • Plan - Paid for spotify family but account shows premium Free/Premium - Premium Country - India   Device iPhone XS Max Operating System (iOS 10, Android Oreo, Windows 10,etc.)...
  • sassydharan22
  • Visitor
  • 427 Views
  • 3 replies
  • 0 likes
  • 427 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charged twice on two different credit cards

PlanPremiumCountryCanadaDeviceSamsung Galaxy S10Operating SystemAndroid, Windows 10 My Question or IssueMy issue is getting a COMPLETED charge on my old credit card for $9.99 on April 7, 2020 that is NOT attached to my account anymore since October o...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung Galaxy S10 Operating System Android, Windows 10   My Question or Issue My issue is getting a COMPLETED charge on my old credit card for $9.99...
  • Ivan
  • Spotify Legend
  • 911 Views
  • 1 replies
  • 0 likes
  • extra
    TWICE
  • 911 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't buy premium (phone billing)

Hello, I'd like to purchase a spotify premium plan and pay via phone billing but it doesn't work...I put my phone number and reveive a code by text but when i validate it nothing happen, it just cancel the process and i receive a text telling me my s...

  • Visitor
  • Hello,  I'd like to purchase a spotify premium plan and pay via phone billing but it doesn't work...I put my phone number and reveive a code by text but when i validate it nothing happen, it ju...
  • Ivan
  • Spotify Legend
  • 810 Views
  • 1 replies
  • 0 likes
  • 810 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution When I’m on my phone I have premium, but when I log on my firestick with the app I’m not

PlanPremiumCountryIsaiPhone 8Operating SystemUp to date ISO My Question or IssueON MY PHONE I AM PREMIUM. I JUST DOWNLOADED SPOTIFY ON MY FIRESTICK, so when I login with the same credentials I am getting ads and I’m not premium. Please help

  • Casual Listener
  • Plan Premium Country Isa iPhone 8 Operating System Up to date ISO    My Question or Issue ON MY PHONE I AM PREMIUM. I JUST DOWNLOADED SPOTIFY ON MY FIRESTICK, so when I login with ...
  • Ivan
  • Spotify Legend
  • 386 Views
  • 3 replies
  • 0 likes
  • 386 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charged Twice in this month

Hi, I have been charged twice this month. A payment was made against my old debit card and money was debited, however my premium was not activated and it showed that payment failed and that I needed to update my payment details. Then I added my credi...

  • Casual Listener
  • Hi,  I have been charged twice this month. A payment was made against my old debit card and money was debited, however my premium was not activated and it showed that payment failed and that I ...
  • jhn_mthw
  • Casual Listener
  • 279 Views
  • 2 replies
  • 0 likes
  • 279 Views
  • 2 replies
  • 0 likes

Superuser Contribution Something went wrong with payment

Every time I put in my information to purchase premium, it says something went wrong. I have the money in my account, so im not sure whats up. Thanks!

  • Visitor
  • Every time I put in my information to purchase premium, it says something went wrong. I have the money in my account, so im not sure whats up. Thanks!
  • Xenia
  • Moderator
  • 2024 Views
  • 1 replies
  • 0 likes
  • 2024 Views
  • 1 replies
  • 0 likes

Superuser Contribution inaccurate payment

PlanPremiumCountryTurkeyDeviceıphone 6sOperating Systemios 13.4 My Question or IssueHi ! I have an premium student account . Although my payment is a 8.99 Turkish liras, in the last 3 payments it is coming 9.16 , 9.30 and 9.42. When ı have called the...

  • Regular
  • Plan Premium Country Turkey Device ıphone 6s Operating System ios 13.4   My Question or Issue Hi ! I have an premium student account . Although my payment is a 8.99 Turkish liras, in t...
  • jokeyful
  • Regular
  • 648 Views
  • 7 replies
  • 0 likes
  • 648 Views
  • 7 replies
  • 0 likes

Superuser Contribution Mobile payment yearly plan

PlanPremium YearlyCountryPhilipinesDeviceAndroid and ChromebookOperating SystemChrome OS My Question or IssueHi,I am in the Philipines and trying to purchase the yearly Premium with mobile. When ever I select yearly in any of the payment options it s...

  • Casual Listener
  •   Plan Premium Yearly Country Philipines Device Android and Chromebook Operating System Chrome OS   My Question or Issue Hi, I am in the Philipines and trying to purchase the ye...
  • Xenia
  • Moderator
  • 962 Views
  • 4 replies
  • 0 likes
  • Mobile
    Payment
    Premium
    yearly
  • 962 Views
  • 4 replies
  • 0 likes

Your Last paymet didn't work

CountryGreenlandDevicePC Windows/One plus 6/Playstaion/Operating SystemPC WindowsMy Question or IssueYour last payment didn't work. even tho in my credit card it says i payed twice in 10.01.2020 and 11.02.2020 i payed for yearly but now it changed to...

  • Visitor
  • Country Greenland Device PC Windows/One plus 6/Playstaion/ Operating System PC Windows My Question or Issue Your last payment didn't work.  even tho in my credit card it says i payed twi...
  • OneByBoo
  • Roadie
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Wrong subscription - cancel

Hello, I have subscribed for a yearly fee of 119,89€ thinking that it was Spotify Family.It seems to be Premium and would like to cancel given I have a 14-day period to do so if I have not used Spotify since then which is the case.Anyhow, I can’t get...

  • Visitor
  • Hello,   I have subscribed for a yearly fee of 119,89€ thinking that it was Spotify Family. It seems to be Premium and would like to cancel given I have a 14-day period to do so if I have not...
  • Billy-J
  • Spotify Star
  • 363 Views
  • 1 replies
  • 0 likes
  • Subscriptions
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is there a way to stop spotify from automatically charging to my account?

I usually pay via cash but due to quarantine I’ll have to change to credit carD and use the student discount, but i don’t want it to automatically charge my card after the month is over. is there anyway i can prevent from being automatically charged?

  • Casual Listener
  • I usually pay via cash but due to quarantine I’ll have to change to credit carD and use the student discount, but i don’t want it to automatically charge my card after the month is over. is there any...
  • Ivan
  • Spotify Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify family to duo

Plan Family Country Panamá My Question or Issue I was duo user but changed my plan to family, i have the recipe and in my account says that i have the family plan but everytime i try to invite the link redirects to only duo invite i already got charg...

20200408_042819.jpg 20200408_043012.jpg
  • Casual Listener
  •   Plan Family Country Panamá  My Question or Issue I was duo user but changed my plan to family, i have the recipe and in my account says that i have the family plan but everyti...
  • Xenia
  • Moderator
  • 564 Views
  • 4 replies
  • 0 likes
  • 564 Views
  • 4 replies
  • 0 likes