3month trial fails

[Molmck]

when my mum has entered her payment details and presses confirm subscription to start the 3 month premium trial, it keeps saying it failed. the payment details are correct and work with everything else, she hasn’t had a trial before either. we tried it on both her phone and laptop, also my phone but it still doesn’t work.

Plan

Free

Country

Australia

Device

Iphone XR

[OneByBoo]

Hi there @Molmck,

thanks for reaching out !

Please make sure to follow all the instructions given on this payment troubleshooting page.

I also recommend trying an incognito web page or a different browser for the process.

Keep me posted 🙂