Why did you change my premium subscription to Family plan without my permission?

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Why did you change my premium subscription to Family plan without my permission?

mikewps
Newbie

Please refer to the subject and answer why you charged me family plan subscription fee without my permission? I never requested to change the plan.

1 Reply

EthanS1
Community Legend

Hi, @mikewps!

Unfortunately, you'll need to contact Spotify via the links below and they'll be able to assist you with this.

 

Let connect you to support, please fill out the online contact form. A great way to reach Spotify via Twitter and Spotify offer support here via Direct Message!@SpotifyCares, Don't worry Spotify also offer support via Facebook! Shoot them a messageSpotify Cares Facebook page.

These are the best ways to contact Spotify but be aware there may be a slight delay to responses depending on the number of incoming support requests usually no longer than 72 hours (3 Days) You may also get an automated reply saying to check the community - we suggest you reply to this to ensure your ticket has been queued.

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